Always get the run around when checking in for appointments! Don't just sit there and wait because…read moreevery time I check in they forget about me Always wait 30-45 min after scheduled appointment Have some great smart a$$ workers

Dr. MacNeal and Staff,…read more Misty, Jordyn, Bonnie, Allison, Allyson, and Brianna are Dr. MacNeal's awesome staff that I had contact with. Dr. MacNeal and his staff, Allison, Misty, Bonnie, Jordyn, Allyson, and Brianna are awesome. I had an aggressive squamous skin cancer on my hand. I'm 70, so I'm no stranger to doctors. I can tell you it would be hard to find such a thoughtful, caring surgeon and staff all in one! They answered all of my concerns and are patience. Allison greets you at the front deck like your family, but she is professional. The rest of the staff as mentioned, treats you with respect and compassion. It is very stressful to have a prognosis of cancer, but a caring and concerned surgeon and staff can make all the difference, believe me. Thank you all for the care I continue to receive. Respectfully, Jennifer P.S. A special note to Bonnie who was so sweet on my first meeting and Misty, for all the heartfelt concern during my surgery who eased my stress (Best Hug that Day). Jordyn too for all my after care, another sweet lady. All of the staff as I mentioned are awesome but I had lots of one on one care with Misty, Jordyn, and Bonnie. Thank you

Not bad the best if experience with their facility. They do everything y the letter of their…read morerules. So much so once they had a person in a medical emergency in their ER parking lot and would not go out of the building to pick them up and bring them into the ER. A bystander had to get them inside the ER before they would take over.

I recently saw NP Stephanie Bello. I have never posted a complaint about any provider. But if you…read morechoose to see her please do so with caution. Please do differently than i did switch at the first red flag. And take notes bc when you call to address them she will deny everything .i had no conflict of interest with kiher . I believed her when she stated she cared. I am not sure saying don't go het just do so being prepared to notes and recap the visit and make sure correct notes are put in you chart.

Great care great people I prefer Baptist but this isn't too bad. Thanks to them for taking care of…read moreour needs.

This is a review of the Ambulatory Surgical Center at West Florida. This ASC is run efficiently…read moreand it's easy to schedule an appointment without a long delay. The waiting area is clean and spacious. The check in process is quick and in many instances I was taken back to pre op prep before my scheduled time. The medical staff especially the nurses are top notch. Compared to other ASC's I have been to in the area, this is a well run operation that I have no hesitation recommending.

The people assigned to see you are not matched with your health conditions and they walk into…read moreappointments with real life people and don't know what they're talking about and ask the wrong questions. I've found staff to be disrespectful in that they talk and laugh loudly to each other while honest people like me are made to wait upwards of an hour to be seen for 3-5 minutes. My issues have been dismissed and I have been told in multiple scenarios that I would be denied access to medication as well as service without any just cause. In my last appointment, I was made to wait an hour to be told "no" to my request for documentation and the P.A. who spoke to me bluffed about how the appointment was made by an "automated machine"; how she tried to contact me the day prior but "couldn't" (I spoke to them on the phone twice the day prior and neither time was it her; she then claimed she tried to "have [them] call me back" to which I had to correct her and state that I had answered their call and the purpose of the call was scheduling this appointment. These people do not care.

I'm so at a loss for words with the way this company has handled me. Back to back cancelations on…read moretheir part resulting in denial letters from the VA Unsatisfactory.

Dr. Mark Tran is a great Doctor! This was my first exam with a male Doctor for VAC&P. Dr. Tran took…read moretime to explain the exam to me and help with my fear. I have not had a male Doctor like that in many years. He was very thorough yet very patient with me and completely understanding. He made certain I felt safe with a female nurse present. The whole office was kind understanding and patient. I didn't feel rushed and he was able to answer all my questions. I wish all exams could be like his. It's not a long wait to see him but if you do have to wait then know it's a good thing because he is being a thorough doctor and will do the same for you. I would highly recommend him definitely DAV approved.

I give a 4 rating because there is always room for improvement. Dr Hebert is attentive, patient,…read more professional, is certified md in two specialities. I am a new patient referred by three doctors. After two diagnostic procedures and treatment scheduled, I feel certain I'll be able to return to my normal activities soon. Thank you to every one of the staff there. you have given me hope.

Dr Steichen is wonderful. The staff in the authorizations department is a different story. They are…read moreincompetent and don't return your phone calls. If you do manage to get them on the phone, they are rude, confusing in their explanations, and quick to cancel your appointments and hang up on you. I have had payment for procedures denied by my insurance provider because the authorizations department submitted incorrect codes. The staff doesn't provide any reason for the denial or try to appeal the denial on your behalf. I find out about the incorrect codes as the reason for the denial by contacting my insurance provider. I find out about appealing the denial by contacting my insurance provider. I am told by my insurance provider that the authorization staff has to submit the appeal on my behalf. (Good luck with that!) In addition, I have had procedures that I scheduled a month or two in advance cancelled by the staff a week before my procedure because they waited until then to tell me my referral is expired or incorrect. That's not enough notice to do anything about it. Why not tell me when I make the appointment? Why not tell me even a week after I make the appointment? It is cruel to me to wait for them to get their act together when I am in pain and need some relief. I have had to self pay for procedures due to their incompetence. No one should have to deal with this level of stress and stupidity. Everyone claims they "aren't the one" who talked to me on the phone or submitted the wrong codes or didn't see the expired referral. This is their job but there is no accountability on their part.

The doctors and nurses were wonderful in taking care of my Mom and supporting my brother, sister…read moreand me during a very tough time. Not only were they wonderful doctors and nurses...they are also caring people. Lisa A

For two consecutive scheduled appointments for an ultrasound the technician was unable to get to my…read moreappointment on time due to traffic issues. TOTALLY UNACCEPTABLE! And this is the behavior of a professional medical technician. I accepted this accuse the first time, but cannot accept for two consecutive appointments. Sorry I ever started with this group.

The only reason for the low rating is due to scheduling issues. The doctors are good, and the…read morenurses are wonderful. I have been going there every 21 days for the last 15 years. The first 5-6 years I have had "no issues." I am not sure what has happened, but it seems every 21 days there is some "new way" to Check in. Each time it gets worse, takes longer. Use to be if my doctor scheduled any test, I was getting a call to schedule before I even got out of the building. It's been 3 months now since I was suppose to have test. Not one call! I've inquired and get told, "well, we are having problems." I still have not been scheduled. I use to see my oncologist every 3 weeks with just infusions otherwise. Heck, I haven't seen "my doctor" since last February. Evidently they changed his schedule. Now, I have seen 3 different doctors and have to see one each time. Which means, I go to 2 different floors, wait as long as 2 hours before seeing the PA, then wait 20-30 more minutes for the doctor. Then go to another floor for my infusion. Most times I end up being there 5-6 hours and scheduling is gone by the time I get done, therefore, I have to call (usually 2-3 calls) to leave messages to get the time for my next visit. It's crazy!! Today, I received a list of imaging places! No instructions at all so I guess I just start calling each one to find out if I am scheduled. Nuts !!!

Doctor Eldawy is a lifesaver!…read more These people have taken care of my family for many years. I can't say enough good things about their operation. The facility is modern with almost every technology available to support oncology services. They have a highly trained and personable staff that knows how to deal with those who are facing a life threating event. If you need the best oncology treatment, the people at the Sacred Heart Cancer Center are who you want on your side.

If I could leave zero I would, I checked in , they ordered a chest x-ray to supposedly speed things…read moreup within 10 min of being there. I waited 2 hours watching people come and go before and after me to finally be called back and placed in a very small closet consulting room so the nurse could tell me they are going to order a Xray (again) before Dr sees me and closes the door . Another consider amount of time goes by so I pop my head out to ask how much longer before they get this X-Ray to be met with attitude (not what she said but how she said it ) they will get you sometime. I walked out immediately and paid my co pay and left. My time is valuable too as is my health. Almost 3 hours wasting my time with no time table for actual help. what a Rip Off !

A couple years ago, these folks didn't complete the government physical form and it was rejected…read more. had to deal with that. This time, they had the old form ( I caught that) and I've been here almost 3 hours .... I had an appointment, but I don't know why I did... terrible organization. I'm going to find another her provider if at all possible. People were good, but the total lack of concern about my time is aggravating.

This is the worst physicians offices I've ever been to. The people at the front desk actually…read morecanceled my appointment without telling me so that I drove all the way up there for no reason. They made me jump through so many hoops about my insurance card and refused to do anything to help me. The provider,a physicians assistant, Chris volturo, is not a good provider,has no communication skills, doesn't care about you as a person or patient,and for a man is very spiteful. Once I saw enough of this individuals character, I determined that I would not be returning there to see him again,and I found a new doctor with haste. So really it's a moot point,but I'll disseminate it to you anyway. I think this guy retaliated against me for leaving a review a truthful review on google, because out of the blue I received a letter saying he couldn't be my provider. It has been like a month or more since I saw him last, and the only thing I can think of is that he didn't like the review I left but I'm not going to pull any punches when it comes to telling the truth. So I guess in his mind he was retaliating against me by terminating our provider "patient relationship" and cutting me off my blood pressure medicines in an attempt to put me in bad health. That's not the type of person I want to be my doctor LOL I don't know about you. I guess it's lucky for me Pensacola is filled with good doctors... Like the doctor I was seeing before him at the same office. A woman, that was a good doctor to me for a long time and cared about my health and quality of life. I don't understand why this prior doctor and I had a good patient provider relationship for so long until she quit that office, but Mr volturo was not capable of doing the same,which I find perplexing. I've never experienced something such as this with any provider in my life, but maybe it's me!! Maybe I'm too straightforward for him to fathom. Once you see a person has a character flaw, is passive-aggressive, hides behind everything and gets everyone to try to fight his battles for him, you don't really want them to be near you, much less in charge of your health care. All you have to do is sit back and watch people and they'll betray their weaknesses to you. Health Care providers are no different. Like I said I've never experienced this with a healthcare provider before, but if you live long enough you'll see everything lol. Most providers I've dealt with have been good stand up men or women that tell it like it is. There are plenty of other fine providers around Pensacola that will not treat you like this guy or his staff will. I mean the dude is attempting to deny me my blood pressure medicines by canceling my prescriptions so that my blood pressure will go up. So basically this guy would rather see me die of a cardiac event due to uncontrolled blood pressure than be forthright with a patient. If one thing is true is that these people do not take Baptist mission statement seriously, and I was not treated with dignity and respect here, as the Baptist mission statement says I should be. I hate leaving bad reviews but I'm not one of these people that takes crap from every Tom Dick and Harry and I tell it like it is. I don't pull any punches when I'm telling the truth about my experiences and I don't care who likes it. I'm just being honest, and I know that people wont choose not to go to this place because of my review but when they get there and they're treated badly maybe they'll think of it.

Review: My UTI-tinerary to Recovery…read more Let me tell y'all about my recent trip--not to the Bahamas, not to Paris--but to the oh-so-romantic destination known as Urgent Care. So my back started throwing shade and not in a "girl, you carried the team all weekend" kind of way. We're talkin' more like "your kidneys are protesting your life choices" kind of ache. And then my stomach joined the drama, all tender and whiny--not because my man cooked me a candlelit dinner and gave me butterflies, but because apparently my insides were staging a full-blown rebellion. Naturally, I sashayed into urgent care like the classy, hydrated queen I try to be--and within minutes, the pee parade revealed its ugly truth: UTI, possibly flirting with a kidney infection. The audacity. Now let's be clear--I'm newly engaged. We're still deep in the honeymoon phase. The last thing I need is a do not enter sign posted at the love shack. So I looked that nurse practitioner dead in the eye and said, "Listen, we need to fix this real quick. My garage is hot, and my man's got valet energy." She nodded with a knowing smile that said, "Say less." Cue the miracle antibiotics--a short-term lease on life for my bacteria, and a fast pass back to the Tunnel of Love. Would I recommend this urgent care? Absolutely. Efficient, empathetic, and fully supportive of getting me back to... functionality. 10/10, would let them tune up my transmission anytime. In summary: Crisis averted. Romance resumed. Bladder betrayed me, but love prevails.