Yo, Joel is a great guy. He has worked on my air cooled VW's, for years. He always got me out the…read moredoor for about $400, which 18 years ago, was so fair. I still kept the 66 Ghia, yet, I'm not sure what to do with it? It is stylish yet a death-trap. Maybe I'll leave the patina paint alone & maybe one day, electrify it? It's light.

This amazing little shop performs to the T. Joel is a genuine nice guy who gives you estimates…read morebefore doing the job. My experience working along the team went very well; they accommodate getting the job done to my schedule and needs. I would highly recommend anyone to go here!! This amazing little shop performs to the T. Joel is a genuine nice guy who gives you estimates before doing the job. My experience working along the team went very well; they accommodate getting the job done to my schedule and needs. I would highly recommend anyone to go here!!

Trustworthy, reasonable, nice. My usually reliable car…read morewouldn't start on a Saturday, bummer! Monday I had it towed to Noel's. They replaced the hybrid battery then dud an inspection and road test to make sure it was ok! Good service with a smile. Highly recommended.

SO HONEST & REASONABLE!!…read more While driving up north for a quick getaway, my 'Check Engine' light was going on and off. My truck was under warranty and I just had the oil changed. Once we arrived, I called a couple dealerships and they were too busy to help. So, I called Noel's Automotive and they had me come right in. They were very up front, took my truck in right away and followed procedures 100%. I highly recommend Noel's Automotive without hesitation!

Dylan is the best. Honest, quick turn around time, reasonably priced. Highly recommendread more

I am pleased to congratulate Dylan Shaw and Shaw Automotive on their fine work and service on my…read moreHonda CR-V. Every time I bring it in to Dylan I am more impressed with all he does to make my experience a positive one. He answers the phone or my texts himself. He gives me a quick appointment, a fair estimate, and excellent quality repairs or tuneups. His prices are remarkably reasonable. I have been happy to recommend Shaw Automotive to my friends who have also become regular customers too.

Excellent service! Tim is extremely knowledgeable and…read morehelpful! Put in a trailer brake controller in my Xterra and I couldn't be happier. I need to have it moved over just a bit because my legs are so short and I hit the controller with my knee, Tim said bring it by anytime and he'll move it for me.,just need to get down there to do it. Excellent service!

Super thoughtful & diligent in locating an original hitch for my vintage Volvo. Great to work with.read more

I have few regrets, but one is not having found Bill and his excellent shop earlier. A quick look…read moreinto his very clean, amazingly well equipped, and super-organized work space tells you all you need to know. Bill is a perfectionist and a highly experienced technician. In my opinion, his business puts most other shops in Sonoma County to shame. From now on, I will be bringing all my vehicles here for routine maintenance and repairs, including my Porsche and older Acura and Tacoma. Dee, the office manager, was also wonderful to work with, and she helped make my recent visit efficient and very welcoming. PS: Every analog clock in both the shop and the office were running and accurate. This attention to detail reflects the high standards here.

Bill is a great guy. he goes abobe and beyond for his…read morecustomers. he knows how to do the job right.

Does a complete diagnostic. Local. Always takes time…read more Carolyn F Y.

I have had good work done at Ricks a few years ago and I trusted them. My CEL VSC & TRAC OFF…read morelights would not turn off. A free diagnosis from Autozone indicated a faulty O2 sensor. I brought that paperwork to Ricks and asked them to fix my car and anything else needed. Keith gave me a verbal quote of $695. Again, I trusted them from past service. Agreed to the verbal quote. The O2 sensor was replaced- CEL off. Unfortunately, VSC & TRAC OFF are still on. Rick's doesn't have the equipment to clear those codes/fix this problem on any LEXUS. They suggested I go to a dealer and try to get a free fix on an expired service bulletin/recall- no luck there. I'm happy the CEL is off. I'm disappointed that I didn't get a full fix especially when I was told they are a full service shop that day by 2 different people. Sadly, I should have insisted on a printed quote and I will from now on.

I've been using these guys for about 7 years now for all 3 of my vehicles. I've now moved to the…read morenext town over and I still make it a point to come here. They are always kind and courteous. They are always willing to work with your schedule and they are always fair on price. They will never over sell you on anything. They are looking to make lifelong customers here not just in it to make a buck. Highly recommended.

With all the great reviews, I was really surprised with how rude Jen, answering the phone was. I…read morehappened to be in the area and called to see what they charge for an oil change. Right away the tone was negative. She didn't even ask what I drove, and acted like I was dumb for asking. Whatever, it not like she's working on my car anyways. So I asked if they were busy and the response was "Yea, we're always busy. We're booked a week out". Cool, if you don't want my business, I'll go elsewhere. Sorry I wasn't able to see if you guys do good, honest work. Maybe hire someone who's front facing that's a little more kind to your potential customers.

I've known for years that my low-mileage 6.0 needed to be permanently fixed - and I knew it would…read morebe expensive. And it was. It was a big job to "Bullet-proof" this motor and fix some oil leaks and a few other things. But I don't want to buy a new truck for the prices today. So I dove in and just said fix everything, I NEED a reliable truck for towing my boat. What a difference I immediately noticed starting the truck and accelerating. It's right now, like a new engine. And speaking of that, when I opened the hood, it actually looks like a brand new truck under the hood. They cleaned everything, even parts they did not replace. Not a speck of grime under the hood anywhere. I'm very confident this will be the last truck I will ever need now. Thanks WCD!

It is deeply disappointing that we feel compelled to write this review, especially given our…read morelong-standing and overwhelmingly positive experiences at West Coast Diesels' Sebastopol Road location. We've always appreciated the professionalism and expertise we've encountered there, and up until now, considered them our go-to diesel specialists. Let it be clear: this review is not a reflection of that team, but solely of the egregious experience we had at the Airway Drive location. From the very beginning, our dealings with the Airway Drive shop were marred by poor communication, extended delays, and a general air of disorganization that suggested either a lack of competence or a troubling disregard for customer service. Still, we remained patient--until the situation took a turn that was not only unprofessional, but wholly unacceptable. Upon arriving to retrieve our vehicle, I witnessed someone driving it toward the premises under the guise of a "test drive"--a process that should have been completed prior to our scheduled pick-up. More baffling was the bulky, black electric bicycle inexplicably loaded into the truck bed. Alarmed, I immediately rushed to the front office for answers. In the brief time it took me to walk in, the bike had vanished from the truck bed. When I confronted the staff, Jena informed me the truck had gone out for a final test drive and went to determine who had taken it. Moments later, Travis Coleman--co-owner of West Coast Diesels--came forward and casually admitted to using my vehicle to pick up a birthday gift for his son. His explanation? That it was "just a 7-mile" test drive, and "the truck runs great". As if the brevity of the distance somehow excused the gross violation of trust. Even more troubling was the fact that the odometer showed 33 miles had been added (from when it was dropped off)--well beyond what would be considered standard for any diagnostic test. One week = 33 miles Let's be clear: this was not a test drive. This was a co-owner of the business using a client's property for personal errands without permission, without disclosure, and without remorse. That Mr. Coleman felt entitled to use our vehicle as if it were his own--especially under the flimsy pretense of a family-related errand--is deeply unsettling and entirely unprofessional. It begs the question: if the ownership is comfortable doing this, what other ethical boundaries are being crossed behind closed doors? This incident alone is enough to erode any confidence in the shop's integrity. But unfortunately, it was not the only issue. Our vehicle sat in their care for a full week for what should have been a relatively routine repair. We received no proactive communication--every update had to be requested--and were met only with vague excuses about being "down technicians." While staffing challenges are understandable, poor planning and dismal communication are not. As a customer, it is not our job to chase down answers or accept delays without accountability. In light of this experience--especially the unauthorized use of our vehicle by a business owner--we will never be returning to the Airway Drive location of West Coast Diesels. If you value professionalism, honesty, and basic respect for your property, think twice before entrusting this shop with your vehicle. Disappointment doesn't begin to cover it. This was a complete failure in customer service, ethics, and leadership. Jake & Lucy