Unprofessional and overly defensive when faced with issues that were caused due to their work

After months of trying to diagnose my issue and throwing entirely to many parts under the hood I stopped by Patterson to see if they would be able to help me out. Dropped my truck off the following week to diagnose. They called me the end of the day with a quote and solution. Immediately got a good feeling from them. Went ahead with the repairs. When they finished it was exactly what she quoted and the truck is running smooth again. Passed smog yesterday. So thankful to have stopped and chatted and really appreciate y'all read more

I have a 2001 Toyota RAV4 that I have owned since I bought it new. It's my husband and my go to car to run around. I had always taken it to Toyota for service since I bought it. Well up until I got the price for the 120,000 mile service. Now it's over 144,000 miles and I knew it was time to find someone I trusted to service it. I had met the Patterson's when they were buying the property. They had always been amazing to work with. So I took it there from Windsor. Talk about thorough. Jamie did a head to toe inspection and broke the inspection down on what was truly needed and what could wait. They know the car is older but made sure it was going to be safe. Jen, went over everything with us and what we were charged for. We are so happy we took it there and feel like I have a new safe car. They even got rid of a rattle that drove us crazy but no one could find. read more

Patterson Automotive - Auto Repair Near Me - Sebastopol, California

Family run repair shop doing excellent, work . This will be my new go to repair shop and will advise friends

Jayme knocked it out of the park as usual. I brought him a couple new axles for my boat trailer to install. The manufacturer had installed incorrect units and they started rusting after a couple months. Turned out they were not a simple bolt on fix. Jayme had to drill new holes in the mounting plates and fit them to the trailer. He did a first class job with a difficult project. Trailer is better than new !! read more

I recently had to have repairs done on my 2 automobiles. My go to repair shop for over 30 years closed down a few years back ( owner retired ) and I was in need of a new shop to get car work done. A mechanic friend from the other shop recommended Patterson's and the experience cold not have been better. It is a family run business top to bottom. Their rates are competitive. They even charged me 50$ less for a new battery than the exact same one would have cost at O'Reilly's. They are usually booked up a week or two in advance which says all you really need to know about the quality of their work. read more

Every time I'd drive by Patterson Automotive I'd get a really good feeling about it. Our Volvo XC60 was out of warranty and needed an oil change so I decided to take it there. Patterson is now going to be our go-to mechanic, love the people, love the service, love the feeling of trust and kindness. Thank you Patterson!! read more

My husband and I have brought all of our cars to Patterson Automotive now for many years. Several times they have let us know things to do, on our own, to help diagnose or fix what is wrong. They have even reffered us to other places, for example with tire repair, when they know that another shop can do something more efficiently or cheaper. Of course they have given us diagnostic and fixed our cars many times, but I know that they truly want what is best for our cars and our family. Their ethics are beyond reproach and after so many years, cars, options and repairs I feel blessed that they are out there for us. They are the best! read more

Patterson automotive is by far the very best mechanic in all of Northern California. It is a family-owned and operated shop right in the heart of Sebastopol. Jayme and Jen are the nicest people you will ever meet. Jayme is extremely skilled, knowledgeable, and can fix anything! Their pricing is very fair and they stand behind all their work. With all this said they are the best mechanic shop in Northern California, for a price everyone can afford. They are very busy because of being the best so call ahead and get on their schedule in advance! read more

Need a metal fabricator? I did. I laid down my motorcycle and as a result, snapped off the rearset mounts on the left side. I called an old friend who works in the racing realm to see if he knew of a good fabricator who could fabricate and weld aluminum. Turned out he did, and he referred me to Jayme. I dropped off my bike, went over what I needed done, with Jayme and drove away with full confidence that it would be done right. Jen texted me about 2 weeks later to let me know that it was done, and I asked if they could text me some photos of the work. She quickly sent 2 photos of the finished work, which looked stellar. When I picked it up, the work looked even better in person. Jayme needed to remove the swingarm so he didn't damage some components with the heat, and he told me he even looked up the torque specs online to make sure he reassembled it correctly. The welds are perfect and strong. He even painted it to match the frame, something I told him he didn't need to worry about. Top notch service! I realize that the work I needed done was kind of specialized, but if I lived within 25 miles of Patterson Automotive, I would have all my auto needs handled there. Jayme and Jen are professional, punctual, fair, and really nice people. If I EVER have the need for more metal fabrication, I know where I'll be heading. read more

Patterson Automotive - If you need metal fabrication work done, Jayme's your guy! - Auto Repair Near Me - Sebastopol, California

I have not gone there yet for the work, but I stopped by and there was a mechanic working in the Bay, and I spoke to him briefly about bringing the car and they come highly recommended, I expect good things or I will return here to adjust my review. But he was very friendly and his quote was reasonable and fair. I just recommended someone who is buying a used Subaru to bring it there to be inspected before his purchase and I look forward to hearing good things! Small towns don't have a lot of options and sometimes they aren't good but this place has a fabulous reputation. I will add more information upon completion. read more

Good honest family that is trying to do business the right way. They truly take care of their customers, take pride in their workmanship and provide top notch customer service. I do not hesitate to recommend them, fair, honest and reputable which is hard to find when it comes to a mechanic! read more

I have a 2013 Subaru Outback and it was ready for an oil change. I hate hate hate Hansel Subaru with a passion so was for sure not going there. I've seen the couple getting the business ready to open for a few months so I thought I'd try them. I love the passion they put into the "feel" and "look" of the place. I never thought it was going to be an auto shop. I took it in last week and met Jen and her son. To make a long story short, price was right, service was excellent, and my Subie hummed like it hasn't hummed in months! Jen told me they put an upgraded oil filter in it. I think that made a huge difference. Thank you both and welcome to Sebastopol read more

Not only do they provide superior mechanical service, they are also honest and friendly. I've spent decades looking for a mechanic I could trust 100%. I've succeeded with Jayme and Jen...oh, I almost forgot, they gave us a berry pie on customer appreciation day! read more

Creative and talented, he knows how to make things work! Has helped with our older vehicles - Would definitely recommend... As long as there's still room for us Kariler & Rich read more

Pains me to write this update. We used Patterson for two of our cars an F-150 and Mini Clubman. Probably spent around 2-3k with them. At first they were taking the to time to really diagnose and fix issues. Jayme is a great guy.. Then they got busier and focused more on the profit. Case in point my F-150 was having engine issues ( timing etc ) I did a little research and came in with my ideas of what could be wrong. Jayme told me that my engine was shot and that it would be around $8k to replace. I was bummed obviously and thought about just selling the truck as is.. then I got turned on a good mechanic in SR who took the time to diagnose the issue, cost me $1200 and here I am 36k miles and 4 years later no problems. We took our Mini in around the same time, Jayme ran a diagnosis and told us that we'd be better off selling it because there were to many issues and it was going to fall apart.. We took the same Mini to Jerome (our new mechanic) and he diagnosed that the batterie terminal was defective and was causing ODM errors through the roof. $150 to fix it, 4 years 46k miles later it's still a great car! Jayme is a nice guy, but they either don't have the experience or more focused on the profit now.. sad. read more

When our 2007 Prius began acting up, we thought of Patterson Automotive as this new business is literally a couple of blocks away. Jayme and Jen were kind enough to see me that day and had our car back in our hands in a few hours. Jen was in touch with me several times during the process to keep me posted on status of the repair (a new 12V battery). I'd highly recommend considering Patterson Automotive for any repairs you might have. The owners are honest and straightforward. read more

I've come to them a few times now and have had nothing but positive experiences. Every time they are knowledgeable and professional and are willing to help. From now on I will be making this my primary mechanic to visit for everything from oil changes to mechanical fixes. I would recommend calling ahead to make sure you can get an appointment because they fill up quickly and get backed up because of how many people want their amazing service. Thank you Jen and Jayme read more

Excellent knowledge, helpful advice on what a car is worth, honest advice in what repairs are needed, they use high quality parts, and are very busy...which shows that they are great! I'll wait for them to fit me in vs taking our vehicles anywhere else . This is a family to support. read more

Very detailed explanation on what was wrong with my car and also what was right with it. Very honest and straight forward service. I highly recommend this place. read more

I have taken my 2010 Corolla into Patterson auto twice and both times I have been blown away. Jayme shoots straights with whats wrong and timelines on when thing will need/have to be replaced. They are knowledgeable and give you very FAIR pricing and let you know of all the options available. I have recommended many people to Patterson and they have all be beyond happy and satisfied with their experience. Not to mention it is the most beautiful body shop I have been to and the loveliest property on Main St. read more

I had a great experience with Patterson Automotive. I was on vacation in Bodega Bay with my parents. On a drive to grab coffee, the check engine light on my dads Tundra went on. Not wanting to risk the long drive home I started looking on Yelp for a automotive repair shop. Saw Patterson automotive. We drove by and saw an extremely clean and busy shop. After talking to Jen at the front desk who was extremely nice, we decided to have them check. We only had to wait a few minutes before Jayme had his diagnostic equipment hooked up. Turned out to be nothing major. He reset the light and had us on our way with no worries. They are two of the nicest people I have met. He is one of the few who takes great pride in what he does. read more

We have found our new mechanic!!! After a bad experience at a diesel shop on Santa Rosa, Patterson's made it all right!! Thank you for repairing our truck! We will be back, for sure!!!! read more

Jayme is GREAT! I couldn't be happier with the work he did on both of our Prius's; I would highly recommend this shop; he is delightful; we wouldn't take our cars any where else! Simply the best! read more

I recently had a great experience with Patterson Automotive. During our vacation our Jeep Grand Cherokee hit a pothole and sustained damage to the suspension and possibly the axle. In Sebastopol, I randomly drove into Pattersons with no appointment. Even though they were booked with work, Jamie (the owner) took the time to look at my car. He quickly diagnosed the problem and while we were at lunch he temporarily repaired the car sufficiently, such that we were able to complete our vacation and drive home to the South Bay. We really appreciate Jamie's great, personable service. He went out of his way to help us and we won't forget his kindness. I can't recommend Patterson Automotive highly enough. read more

Good honest people. I will be bringing my truck here for all service in the future. I like what they did with that building also.

Truly amazing customer service. Jen just helped me price quote the standard maintenance for the next 50k miles of my newly inherited Prius so I can better budget my finances! Thanks Jen! No wonder my folks take all their vehicles to Patterson Automotive exclusively... read more

Great service and such a nice family! Although they are busy, they were able to fit us in quickly and at a fair price. So happy to have them in the neighborhood. read more

I am very selective in choosing anyone to work on my car, even for routine maintenance. Jayme Patterson is knowledgeable, honest and thorough and Patterson Automotive is terrific. The service is highly competent, reasonably priced and very proactive. My car always comes back much better than when it went in. read more

This new, family-run business is a great addition to our neighborhood. Jayme is a terrific mechanic. He fixed my old Volvo station wagon and can work on al the cars in the family. Great value and a trust-worthy mechanic. I'm happy to share the news. read more

They are so friendly and good I almost want to give them a bad review so they don't get even more busy :) This is the best run start up family owned business I've been to in a long time. Excellent communication, great work and always looking to find ways to save me money. I cannot recommend this friendly place highly enough. Go Team Patterson! read more