Had an emergency break down in Sebastopol with a beloved 1964 Bug and Ryan was AMAZING! I was able to bring my bug right in, and he took care of all the needed repairs in a very timely fashion. Did great work, was a very good communicator, and literally worked over a holiday so I could get my daily driver back. So nice to work with kind, local people! I needed new cylinders on all four brakes, so it wasn't an inexpensive repair, but I felt the pricing was fair and the work quality excellent. Know that they won't automatically call and tell you what a repair is going to cost, so if that information is important beforehand, just ask. Incredibly kind, knowledgeable people, and a wonderful shop! read more

Be careful! I wanted to give this auto repair shop a good review but I can't. I took my car here to get diagnosed for an intermittent problem I had when starting the car. Typically a mechanic will call you and tell you what repair is needed before doing the work. Instead of calling me the owner went ahead and made $300 in repairs to replace a single sensor located in a very easy to get to part of the engine. I could have replaced that sensor myself in 5 minutes. He never called me and refused to budge on the price of the repair even when I pointed out that running a diagnostic and replacing a sensor doesn't take 1.5 hours. He also topped off all my fluids in my car without my permission and charged me $21 for just that. It's unfortunate because i planned to take my VW back there for more work in a few weeks but now I can't trust them. read more

Honest & Knowledgeable!!! Very helpful with resolving a pesky electrical issue!!! Fast and all the work was done expertly...I had gone to another Soto repair in SEBASTOPOL and they were unable to diagnose the problem which J&W found immediately- very pleased!!! read more

I just want to salute these guys. I only wish I'd discovered them earlier. I purchased my beloved beetle new in 2002 and duly had the servicing done over the years at either the dealership or another SR repair place. Several years ago when the SR place disappointed me, I decided to look up the place right here in town that I drive by all the time. Smart move! I have been a regular customer ever since. I am mostly a bike commuter so Oskar (the bug) doesn't get a lot of miles but he still has issues and needs an oil change from time to time. I appreciate Hans and Ryan's knowledge, expertise, and friendly service. They don't push repairs on me and are always honest about both snafus and possible delays in servicing. I'm glad they are in town. read more

Hans has been taking care of my 1964 Beetle for a long time now and I completely trust him and his work. Today I brought my 2010 Tiguan in for a second opinion regarding an oil leak and Ryan thoroughly checked under the hood and gave honest feedback. Great place with lots of fun VW memorabilia to look at while waiting. read more

Vanagon has never run better!! Hans and his son Ryan are as good as it gets when it comes to a mechanics honesty and integrity. Everyone knows mechanics can be tough to work with sometimes. They had my 85' vanagons clutch repaired in no time. Also threw in some minor repairs free of charge. I would highly recommend using them for any foreign repairs. read more

After taking my vehicles to Tillman's German Car Specialists for nearly 30 yrs. I was faced with finding another mechanic after Tillman's closed earlier this year. I chose J & W since they specialize in VWs and are relatively convenient to my home. I made an appt. a wk. in advance and was told they open at 8:00 a.m. I arranged to drop off my car at 9:00 a.m. on a Wed. When I arrived, both the office and back lot were locked up tight. Their sign said "open weekdays at 8:30" (so even that was different than what I was told). I phoned and there was no answer, so I left a message. I then hung around for another 15 min. Much later when I got home there was a message saying that they were "late" because they had to run an errand. No one had even bothered to call me to let me know that in advance. Unbelievable. Next, I'm going to try Hammond Autowerks in Santa Rosa--a much longer drive, but I can't afford to try J & W again. read more

I had a check engine light come up on a Sunday afternoon... uh-oh... so I left my car in their lot when they were closed and dropped my key in the slot, hoping for the best! Hans followed up with me right away the next morning and had already diagnosed the problem; the car was ready for pickup with a new purge valve in by Monday afternoon. They were in great communication with me throughout. I'm a happy camper and will bring my car back if something else comes up. read more

These guys are great! Fast service, fair prices. I'll be bringing my VW here always.

Hans is just the nicest man. Super friendly, very skilled.

This place sucks! If you drive a VW Vanagon and expect these guys to be experts think again. I have brought my bus here three times mainly because they are the closest shop to where I live and I was desperate to get my daily driver back on the road. Twice I had to re-do their work. 1st time they had to disconnect some radiator hoses to make some repairs but didn't bother to tighten them back down when they were done. I get my van back and drive to a local market to do some shopping. When I come back out I notice a nice big puddle of green radiator fluid under my car... Thanks J&W... I guess accidents happen. Right?!? 2nd time J&W made an adjustment to my accelerator cable and forget to fully tighten the retaining nut holding it to my throttle body. Well I decided to take a trip down to SF and along the way on 101 the cable comes completely loose and the engine floors it's self in traffic because there's nothing to pull the throttle back from wide open (came close to shitting my pants). Thanks Hans! That was a fun road side repair. So I know what you are thinking... Why keep going back??? Well I'm a dumb nice guy that gives people way to many chances. Now the Third time I didn't have to redo their work but man was it a half assed. The wiring on my distributor decided to self destruct when I was cleaning some connections in my engine compartment. Long story short the van wouldn't start (duh). So I'm trapped in west county... What do I do??? Tow it to J&W(Cue in the loser music). Well, Hans tells me I need to get a new Distributor. I ask why he thinks I need a new one? He BARKS at me " JUST GET ANOTHER DISTRIBUTOR." Here's the catch... you can't buy new distributors for a 1.9 vanagon and used ones are impossible to find. Oh Joy! After a week of endless calls to VW shops and hunting the internet till my eyes were bleeding I found one. So J&W installs the new Distributor and "repairs" my wiring and $300.00 later I'm stuck with a wiring harness that looks like a kid went ape shit crazy with electrical tape. Never again!!!!!! You have been warned read more

I have been gong to J&W since 2010 and I find Hans to be honest, very knowledgable and great to deal with. I would recommend it over any other mechanic in town, after using a different one the time my car needed fixing and Hans had gone on holiday. read more

Hans has been my mechanic for over 10 years now. I have always owned VW's and he takes good care of my cars. His work is very good and he is honest. One thing I look for when looking for a mechanic is someone that can explain to me what he worked on. Hans does a wonderful job at that. When I originally moved here I asked other VW owners who they took their cars to. If they did not do their own work they always said Hans! That was good enough for me. read more