We will never do business with Hayward again. We had used Hayward Tree Service on one occasion and while their pricing was a bit on the high side for the amount of work performed (removal of two dead queen palms), the work was performed as scheduled and it was satisfactory. A few weeks ago we contacted Hayward again for removal of a single remaining dead queen palm, and on the day the work was scheduled no one showed up during the agreed upon time window. After the time window has passed someone from Hayward called us to let us know that they "lost their driver", and no one else with the appropriate commercial drivers license was available to operate their truck, so we rescheduled the service for the following Saturday. I skipped a personal commitment to be present for the Hayward crew that Saturday, but once again no one showed up. After the scheduled time window for the tree service had passed, I called Hayward and reached someone at an answering service. The person at the answering service said that she would call someone from Hayward who would return my call that day, but no one called back. My wife and I have been in customer service intensive jobs our entire careers and we would have gotten fired if we treated our customers so poorly. Epic fail on Hayward's part, and we will no longer do business with them. read more

It is not like a know a thing about removing trees, but from the beginning I knew I could trust these people. The estimator knew what he was doing as well as being pleasant, the office staff was helpful setting up a date and the called the day before with a "window", The actual crew seemed professional and experienced. They cleaned up after themselves and the "real test", they locked the gate to the alley before they left. Most landscape people forget to do that and it is important for security. read more

These guys were amazing. Not only did they remove my two dead trees and stumps like I had wanted. But they also raked my whole front yard and cleaned everything up, including a small pile of dead weeds I had raked earlier this week! Aside from the fresh dirt being moved around it's like nothing was ever there to begin with. Plus, they were here when they said they would be, and it took them about an hour and a half to do everything. I highly recommend them to anyone looking for any sort of tree services! read more

Timely, professional, and informative. They called the day before arrival to confirm my appointment and gave a time window, then actually arrived when they said they would. Did a great job. We had 8 trees that needed love with proper thinning and cable supports (young Mesquites and the wind of the monsoons have been taking their toll). Crew lead took the time to answer my questions thoroughly, which I appreciate greatly. Highly recommend these guys. read more

This is the first time I have used a tree service since moving to the Phoenix area. I asked for estimates from three different companies and decided to use Hayward Tree Service. This is one of the best decisions I have ever. They arrived at my house exactly as scheduled and promptly began working. Two hours later, my yard looked excellent! I would never haved dreamed they would have done such a good job. The two trees they trimmed has not been trimmed in almost 10 years. What used to look like a jungle, now looks like a Real Yard. I highly recommend this company for any of your tree needs. They were very friendly and their work is great. read more

This was the first time I had used Hayward and I couldn't be more pleased. I had sent an email on a Friday for a quote to remove a palo brea that had lost a big limb during a monsoon storm. Phil got back to me right away and was there the following Monday to give me an estimate. I actually got 3 other estimates and Phil agreed to match my lowest other bid. The crew of 5 just came today to remove the tree and grind the stump. They worked together as a team and had that tree cut down in 20 minutes! The stump grinding was next and then they blew all the debris away. They were out of here withing 45 minutes! They were prompt, friendly, and did a great job. I will call them again should the need arise. Thanks! read more

We had secured the services of another tree guy to remove our tall, dead pine tree, the second or third tallest tree in the 'hood. My wife requested that he bring his Certif. of Insurance. He never showed up. I called Hayward, they gave an estimate just a bit higher than the other service. On the appointed day, Mr. Hayward and his crew showed up, and laid the tree low in less than an hour. The APS line to our house ran under one of the offending branches, but that was no obstacle. They moved several obstructions in the yard in order to complete the job. Highly recommended! They do good work. If he left a magnet on your door, you likely need his services, and they do good work! read more

Well they never showed up!!!! Appointment was for between 1-4 pm and now its 5 pm and no phone call, nothing!!!! They even called yesterday to verify the appointment??!!! This is the SECOND tree trimming service we called and still cant get anyone to show up!! Whats wrong with people--I guess they really don't want to work!!! read more

Have used Hayward for pruning my mesquite tree at my old house on several occasions. Had them remove 2 trees at the new house and prune the two big trees in the backyard. They have always been on time, professional and thorough. The trees look great and they always clean up the whole yard afterwards. Oh, and their prices are low compared to other estimates I received. I highly recommend and will use them again. read more

I have attempted to call ( 602-402-1378 ) Hayward tree service several times over a couple week period. I repeatedly get a "Magic Jack" advertisement that is then followed by a message that states " your call can not be completed ". Finally on May-1, I call and get an answer from a young girl who answered with some statement about a tree service Something? I then ask "is this Hayward tree service"--Short pause?? giggling and a reply of yes. I ask "how do I get someone out for an estimate on tree trimming", to which she replies "I'm sorry----What???. Then I inquire about the Magic Jack advertisement and she states "Oh Yeah, that that is our answering service".(even though it takes no message.) At this point all the confidence that I had in the BIG arm dude on the advertisement has now evaporated. I do not get it. A business spends money to attract my attention and obtain my business and then presents itself in this mannor once you actually call. I told the young lady that possibly the negative reviews online were possibly valid and thanked her for her time. They should have called back via the caller ID and stated something like ? a big jet was flying overhead and I could not hear you. Make something up but try to redeam yourself. Maybe this is an isolated incident as I can not believe that they often opperate this way. I had a good feeling initially and a good dose of work available for them. John M. read more

PROFESSIONAL, PROFESSIONAL, PROFESSIONAL. My husband and I obtained 3 estimates from various companies in the valley (would have had 4, but one company didn't even bother to show up or call for the time they had committed to) for the removal and stump grinding of a large tree. Not only did Hayward come in with the least expensive estimate, they were also the MOST PROFESSIONAL to deal with from the beginning. The job was done quickly, professionally and they cleaned up our yard and the street. We will certainly use them again and recommend them to others. read more

We had a similar experience as below - our first appointment was a no show (dude called in sick) and then the reschedule two days later their 'truck wouldn't start'. We aren't willing to try a 3rd time. I'm not sure how that translates to good business. On to the next one. read more

Used them for a 2nd property of ours with a dozen trees. Excellent job!

First off, thank you Hayward Tree Service Team! December 2015 we were looking for a tree service to get an out of control tree in our front yard under control, and saw a Hayward team working on trees in the neighborhood, check them out on Yelp, and had them out to for an estimate, it was suggested that the tree should be thinned out, and balanced, partly because we had been hacking away at the tree over the years trying to keep it off the house. Service was completed and we were impressed with all aspects of the service. Well here we are at the end of 2016 and thinking we should work more on thinning and shaping the tree in the front, and to our surprise we got a call from Hayward on Wednesday, they came out on Thursday for an estimate since we wanted three trees in the back yard worked on, and a Queen Palm removed. Friday the crew arrived, and the work was completed. In both experiences, the service was stress free, fast, professional, and the charges have been very fair. read more

These guys did a great job! I have a 30' ash in my front yard that I have been neglecting for years, and knew it was time to do something about it before the whole thing ended up on my roof. There were many dead spots from previous years late freezes and this recent one (27 deg for three nights straight!) I knew I needed to get the thing looked at. Sebastian was on time for the estimate and very helpful with what needed to be done. We settled on a feed and crown clean. After some initial confusion regarding their Yelp Deal, we got the service scheduled. Trimming day arrived and the crew was early (I like that). Unfortunately, once they got up in the crown of the tree the true damage could be seen. They had to cut most of the crown out (dead and brittle) as well as much of the lower branches. They gave the tree a 70% chance of making it by the time all was said and done. It looks like a bit of a Charlie Brown Christmas tree right now, but there are signs of life yet. I'm hopeful that in the next couple of years with some proper care we can bring this guy back to its former glory. See you guys next year! read more

Hayward's is awesome! I called this company to cut down a huge, 40 year old eucalyptus tree in my mom's yard. It was the only company who I called that actually answered their phone. By that afternoon, the owner had emailed a quote to me. The price was very fair. The owner and one helper came when they said they would and worked their butts off. It was a difficult and hot job, but they were careful and hauled everything away. The owner was easy to work with and gives me hope there are other small businesses out there that are this honest, fair and trustworthy. Thank you very much Hayward, I've told a lot of friends about you. Keep up the great work!! read more

We are new to the AZ area and needed an expert to come out and thin some trees in our yard that had been neglected. Free estimate was provided before hand. Scheduling was easy and appointment time quick (within a week). The trimmers were prompt and cleaned up after the job. We had some questions/concerns and the owner himself came out and answered them. We will be using them again in the springtime and would recommend. read more

Hayward Tree Service was very professional in removing an unwanted palm tree and grinding two other stumps from my yard. Scheduling over the phone with their office staff was easy. The estimator showed up on time and his price was better than a competitor's quote I received for the same work. The crew arrived on the morning they were scheduled. All were friendly and worked diligently to complete the job in a couple of hours. While cleaning up they even cleared my sidewalk of grass clippings that I had left there after mowing my lawn, a mess they didn't make. My yard looks much better now that the stumps are gone and I'm happy that I don't have to mow around them anymore. If you have trees or stumps that need to be removed I would recommend giving Hayward Tree Service a call. read more

Hayward removed a 25' saguaro very quickly and efficiently. They were polite and professional and did a great clean up job after. I would definitely recommend them. read more

Crew came trimmed palms and palo verde most important cut down a tree that was starting to push on roof...did an excellent job...crew leader had it done no time...impressed read more

My HUGE mesquite tree fell over into my yard six days ago. I had called two other landscapers to come and remove the branches and clean the yard. I had sent them both a picture of the tree canopy laying on its side as tall as the two story house. The first did not show on Friday, I called and texted the picture to the second landscaper who promised to take care of the tree on Sunday... no show. I called Hayward Tree Service this morning to follow up on the quote request (with the photo) sent at midnight the night before, within 15 minutes the office person called to tell me they can be out to take care of the tree today. The crew called and texted me when they were on their way to the house, and by days end the branches were gone and the yard cleaned of all debris. Customer service is not dead and gone!! Hayward Tree Service has restored my faith!! Thank you so much for your prompt professional service. You will be my only recommendation to anyone requiring any type of tree service. Thank you once again!! read more

I called Hayward Tree service based on Yelp reviews and I was not disappointed. The staff were friendly, helpful, and willing to take the time to answer all my questions. I was very satisfied with their work and would highly recommend them to others! read more

If you want the Appraiser to follow up and do work the crew should have done, then this company is for you. If you want to pay full price for , what I consider, a job only half completed, then this company is for you. Make sure that the contract is very, very specific . I would not recommend this company. read more

Hayward is a very reputable, professional, customer service oriented company. They came out to give me a estimate very quickly, and were super to do business with. I would not hesitate to recommend them. They stand by their work and are proud of their reputation. read more

Hayward was amazing! We had to take our tree down because it was causing severe allergy problems for us. It was a large Tipu tree and Hayward had it down and cleaned up within an hour. They were friendly, efficient and cleaned up very well afterwards. I highly recommend Hayward! read more

Hayward did a great job removing our HUGE mesquite tree. The trunk was 96" around! They gave the best quote, arrived on time, worked hard and were respectful. They did an amazing clean up job- the area looked better than before they came. We would definitely call them again. read more

Hayward Tree Service was fast and efficient tree service they trimmed 17 trees and 3 palms. They showed up as scheduled and completed all work. I received a total of 5 estimates and was glad I went with Hayward they will be called back again, The best part is how accommodating to the customers schedule they work around the clock and you always get a live person on the phone. They cleaned up after themselves and the owner comes out to give the estimate and on the day the service is performed. You will not go wrong by using this service at all! read more

Had 2 large pines in our back yard that needed to be removed because the roots were starting to damage our fences and foundation. Hayward had a reasonable price and the crew went above and beyond removing the trees and cleaning up everything. read more

I had Hayward remove a pain in the rear pine tree yesterday as we are going to be building over that area shortly. Their price was very competitive but it was their communication that blew everyone else away. They were really on top of it from my initial inquiry, and then communicated when someone would be there and got me a quick estimate. Once I approved them for the removal, they sent over the necessary insurance paperwork. They called the day before the job to let me know when they would be there. The crew arrived right on time and was professional the entire way. They delivered 100% of what they said in their estimate and the site was so clean you would never know they were there. My only regret is not taking the tree down sooner. read more

Great price and great service! I was able to watch the removal of a 40+ foot Aleppo pine tree next to our pool and a swingset. They did an excellent job! I will definitely hire them again. read more

On time, completed the job as promised, cleaned up and asked if there were any questions before leaving. Very satisfied.

We used Hayward to remove a eucalyptus tree that was too big. As with many AZ yards, there isn't a lot of room to maneuver. They did a neat, clean removal at a price that beat everyone else. read more

WOw! Great service from the office staff to the Tree cutter's. Tree cutters accidently cut bubbler to water, but came back to fix it fast same day! Will reccomend to anybody needing tree service. read more

On time, professional staff, knowledgeable, pleasant, great job, left everything spotless, and very fair pricing. highly recommend.

My experience with Hayward was excellent in every aspect. I submitted an online request for an estimate. Philip showed up on time, gave me an estimate and emailed me a written quote. Monday afternoon I received a call to schedule my tree removal. Wednesday at 8 a.m. - on time - 3 men came and removed my tree, cleaned up behind themselves and you would never know that a very tall and full palo verde tree had been in that small corner of my back yard. They were friendly and great at their job. I cannot recommend this company highly enough. read more

They came when they said they would. Did what they said they would do. Asked my opinion an made adjustments as I asked. I think it was a bit expensive but, they have insurance and were fast. read more

We recently had 5 palm trees trimmed and since we were unsure of how many fronds would be trimmed we called in and requested that only 3 fronds be left on each tree. We were told that the crew would be notified. After trimming each tree has about 8 to 10 remaining. We are a month removed from the work and we will need to have them trimmed again in a few months as opposed to next year. We were charged $40 more for the palm in front of the house because it was not skinned. After the work was completed there was a section of the tree that has been significantly disturbed and will now need to be skinned. Lastly there was a significant amount of debris that required clean up, including the roof that was covered in palm debris. Hayward refused to take ownership of the shoddy work or the debris they left behind, claiming that they are a small business and could not send a crew to address our concerns. We had used Hayward in the past and a few months ago spent significantly more to have them remove a very large tree. I guess addressing our concerns wasn't worth keeping a recurring customer happy. We won't be using them again and cannot recommend them. read more

I phoned Hayward Tree Service to get a quote on 5 tree removals. We agreed to an appointment day and Sebastian was there. He was professional with a people person qualitiy taking the time he needed and answered all my questions. When I told him I wanted Hayward to do the work he informed me someone from the office would phone to set an appointment. Amber phoned within the hour and we set the first available day, September 12. Sebatian and Alana phoned me the day prior to let me know when the crew would arrive. On the day the crew arrived Manuel came to the door and was very polite. The crew of 4 men worked non stopped as a united team each helping the other. It's been ages since I've seen such hard working men who seemed to be dedicated to doing a good job. Yes, all did speak Engiish and all men were extremely polite and concerned about getting the job done. The trees were large and some thorny yet they were diligent and careful while working in the heat. Upon completion, Manuel let me know and asked if I had any questions and willingly answered them. The removal of three rather large trees and two thorny took approximately 4 hours or less. I would recommend and use Hayward Tree Service again. Note; The individuals who come out and do the work are not just employees, they are human beings who should be treated with respect. Offering some water or saying "Thank You" to them is a nice jesture.. read more

I am a very picky person. I believe in getting the best for my money and I look for the best deal. I had two stumps (one large) one small and one 10 foot palm tree that I wanted removed and the stump ground. I got 5 quotes from various tree service companies. I was looking for the best deal, but also the most professional company. Right away I liked this company. I still had 3 more quotes to get, but these guys stuck out. My boyfriend was the one who dealt with them. We had asked them to call him before they went out to give the quote. Many of the tree companies didn't call. They just showed up, were 2 hours late, or asked a INSANE price. Hayward, came in at a very fair rate. Not the cheapest, but I believe you get what you pay for and in this case, we were paying for professionals to do a job right. They came out very professionally dressed (its the little details) and then promptly emailed a quote. After we made our decision, my boyfriend called them and they got us on the schedule. We weren't in a huge hurry but didn't want to wait to long. Tree trimmers are often busy and book out a few weeks in advance. The day before they called to remind us of the appt and told my boyfriend they would call before they arrived. The next day, they called before they arrived and my boyfriend met them there. The entire process took less then 20 min if that. They cleaned up the area and removed all the debris. I must say I was very pleased with the work, professionalism and just everything. I would recommend them for all your tree needs! read more

Hayward showed up on time and did the job right! They took down a huge tree in our yard. It was a bit more pricey than other tree companies. They had initially quoted us a reasonable fee (very comparable to other companies - actually even cheaper) however the quote increased after they discovered the tree split down the trunk so they could not climb it and had to use a bucket truck. I thought it was a bit much but read the good reviews on them so we opted to go with them for the quality service. Overall, they took the huge tree down (nearly 2-3 stories high), removed the stump to include the visible roots, another tree stump in our yard, a neighbor's tree stump and cleaned up all in 1 1/2 hours!!!! They had sent a couple of workers and the owner came also. They indeed brought a bucket truck and wood chipper. They did an amazing and speedy job. I was super impressed with their work and would definitely recommend 10x over. They indeed were a little bit more pricey than other companies but well worth it. Especially since some other companies have sketchy reviews. If you want quality work and the job done right call Hayward! read more