During a below zero cold snap furnace was having issues with stage one and stage two communicating and operating properly since the customers with no heat were ahead of us for priority service which we understood. Tech came out at 1 o'clock saw orange flame which is incomplete combustion and can cause carbon monoxide to be released instead of investigating the cause. He turned and told me we couldn't use the furnace. He ordered a furnace told us we would be at the top of the list since we were now customers with no heat. The next day, I got no updates on how long it was going to be our house was 37°. I was worried about pipes freezing we bought space heaters which were ineffective in such a big house. I was so cold it was making me feel sick. I called Tuesday. Left a text with one of the technicians about the status of our furnace because the cold house was affecting our dogs. My husband couldn't sleep because the house was so cold and the space heaters were not warming enough Wednesday arrived. I called the office and I got a secretary who couldn't care less about our predicament of a freezing house waiting for the furnace. She sense that I was unhappy and said that the office manager would get back to me right away. six hours went by still nothing to say the least we will never use this company ever again we saw they were other bad experiences including our bank manager was talking to my husband about how horrible this company is. read more