My Napa AAA Premium battery was rapidly dying with a recorded Cold cranking amp of 504 (rated at…read more725) and a State of health at 13%. So, I was in the market to replace my battery ASAP. I couldn't find my original receipt for this battery, which I purchased on 03-06-2024, in Hilo, Hawaii. This battery is less than 36 months old, so if it's bad, I should be able to get it replaced free of charge, being that it's less than three years old, according to batteries warranty. I moved to Nevada two years ago, so I called my closest Napa store here in Henderson, Nevada and I spoke to a store employee, who answered the phone "Hello" and he was not a "Happy camper". I explained my situation to him, who basically stated no receipt, we can't do anything for you, need to pay for a brand-new battery. I took a chance and called my former home town Napa in Hilo; Hawaii and I spoke to "Shawn". Man, what a breath of fresh air.... Shawn was so down to earth, friendly, knowledgeable and he was able to locate my car battery receipt for the purchase that I made back in March of 2024, he was able to track it via my phone number and on top of that he was able to email me a copy of the receipt within seconds. I just wanted to give some POSITIVE feedback, being that nowadays, there is so much negativity out there. I would like to acknowledge Shawn on an awesome job in customer service and to keep on doing a great job. Mahalo Joel

WTF Closed. cant buy parts if not open. lost good job because of this. don't know what happened…read moreand wish no bad Karma on any one person but I think I will shop some place else.

I have gone to this store for years. The service consistently sucks. Today I was helped by Sheldon…read morewho I am familiar with from similarly bad experiences in the past. When asked to check stock for the cooling fan filter for the drive batteries on my Prius, Sheldon looked at me and spoke to me like I was an idiot. Laughing and saying there is no such thing. I politely tried to explain where it was located, when he spoke over me and said "you mean the cabin filter" . I said no, there is a fan to cool the hybrid batteries under...cut off again " Oh this is a Hybrid?" For a guy who arrogantly mocks you and acts like he knows everything he is surprised that my Prius is a hybrid? I believe 90% of the worlds population knows that. Observing how he treats other customers differently, I get the message. My skins too white for this store. Last time ever.

Customer service totally sucks, especially if you're a woman. Went in today to buy a battery &…read morewiper blades. I'm the only one in line. There are 4 service men at the cash registers. I wait & wait...finally walked out & won't be back. Heading to NAPA!

I've been to this store three times in the last couple months unfortunately. When you walk in you…read morestand there and nobody ask you if you need anything for at least five minutes. The phones are ring and they don't answer those. Then when someone does ask if you need something, they seem annoyed. It's hard to not laugh a little bit because it's like, no I don't need anything. I just been standing here in line for five minutes because I don't need something. They are not very helpful with finding parts. They'll show you the wrong part and then they don't want you to return it and make it difficult to return. Two stars is generous. I do not recommend this business, and I will not shop here again in the future.

Always seem to have the parts I need for all my vehicles at a great price. It's not too far from…read morewhere I live.

I went to Goodyear to get a scheduled Oil change on Labor Day 2026. After checking in I was told…read morethey couldn't do my oil change because they didn't have my oil type! They told me that Napa was closed and there was no way to get the oil! So I called AutoZone Hilo and Shane had the oil delivered to Goodyear to do my Oil change! Thank You Shane for the Awesome service in getting the oil to them.

I ordered and prepaid for two filters on the website. Parts were ready at the counter when I went…read moreto pick them up. Just had to sign verifying I received them. Installation was quick and both engine and cabin air filters fit perfectly.

These guys were fast and affordable. I went there after, I…read morehad an appointment, with Firestone. They literally made me wait 2 hours. I ended up leaving without getting my tire fixed, because I had another appointment. Waiting for 2 hours and still not getting my tire fixed, made me feel awful I actually hurt my feelings that they treated me like that. And these guys (sorry to be corny ) healed, that wound thank you!!

Mahalo K & J Tire Center for getting me in quickly and for the excellent service. 5 stars for the…read moreAloha you showed me!!

Called a couple times to get a roof rack for my new F150 and they said that they were out of stock…read moreon the fit kit that was needed. They said that it would take about a month for them to get more in and to call back. 5 weeks go by, I call again and was told that I needed to put money down before they ordered it. These guys are lousy and a waste of time. I would recommend going directly to Thule and getting faster and professional customer service the first time. I would definitely NOT Recommend this company. Update: found a company in Honolulu called Go Bananas Kayak and every thing is half the price of these guys even including shipping. Same products, even more on hand inventory but cheaper.

I had a system one lumber rack installed on my GMC Sierra recently, and the whole experience went…read morevery smoothly. Quality product, good service, decent price. I would definitely come back here again.

helpful staff, I went in there to get a wheel lock. There were plenty of staff so I did not have…read moreto wait in line for long.

IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.

I've literally, at this time, only written two reviews. So, take this to heart. I care so much…read moreabout the quality of care my two vehicles have received at Rocky Mountain Rebuilders to shout from the Rooftop, or at least from Yelp, how much I love this provider of services for me. One of the things I am thankful for each morning is my family's mechanic, Patrick, and his crew there. I also love that they have the Scriptures right on their desk. People can pick them up, read them, glance at a verse, whatever. It's a Living Book spreading love and miracles up in their business! The Rocky Mountain Rebuilders crew is very knowledgeable and capable, and the prices for their great work are easy on the wallet. Patrick is always busy, yet he always makes time for me. And that makes me feel special and important, as his customer.

Took my twenty year old sienna alternator to get rebuilt. Cost about 155.50 with tax included…read more Looks like new. Acts like new. oem replacement parts used. Better than auto parts store because it was a denso to start with not an aftermarket china type. New denso is expensive and new aftermarket is cheap. Three year warranty with this unit for passenger car that is stock. Michael got awesome training from his dad. One day service. In at noon and got it back the next morning. Yes I recommend. They check to make sure is working. Bearings rotor brushes diodes all changed. Awesome should last twenty more years.

Outstanding service!! Went in for windshield wipers.. three guys I work with tried to put them on…read more. Epic fail..I went in to see if they were the right wipers for my car.. A very sweet helpful young lady gave me instructions on how to put them on... and with her help and expertise..I am now driving with a new set of wipers!!! Way to go!!! I'm just sorry I didn't get this young ladies name.. but I got her pic!