If you have your NC Safety Inspection done here I urge you to check your documents before leaving. My bad, didn't do it, just stuck it in the dash. Months later trying to sell the car ran a CARFAX report that flagged a big mileage discrepancy which almost caused the buyer to back out of the deal until examining the receipt closely. The technician entered our zip code for the mileage, only a 70K mile error, their bad. It will take a month or so for CARFAX to be corrected, fortunately the buyer has a sense of humor. read more

Do not use this place for oil changes if you are female and elderly they over charge with change prices as the services are being performed did not take time to properly secure the bolt so my auto leaked oil until I had it repaired by another provider a 75.00 service turned into a 600.00 repair never again manager is a jerk of major proportion women of color beware..I. Used to use this location all the time new manager is not approachable LADIES WOMEN OF COLOR BEWARE. read more

I would recommend to avoid this place at all cost. My biggest concerns being 1. Not practicing social distancing AT ALL! To the point of leaning into my vehicle and being completely unconcerned.. 2. Gimmick pricing - Added charges (skid plate charge) without even notifying me. A 66.00 Synthetic oil change came out to 109. 3. Oil sticker mileage was not correct. 4. Do not reset your Oil Change light. All around very uncomfortable place. I would be devastated if my child got stuck in the bay with these rude and unprofessional people. read more

Went in for an oil change during lunch, the guy kept looking down my top, repeatedly. Then offered me a bunch of discounts I didn't ask for, I did have a legitimate coupon from online. Instead, he added random false charges, over charged my cabin filter by $15, over charged my windshield wipers, then deducted the "discount" from there. Later when I actually looked at my receipt, I saw it all boiled down to normal cost, when everything was priced correctly, and the false charges removed. I didn't even get the legitimate $10 coupon price I had. I didn't ask for any favors, I don't mind paying for things I'm responsible for, and I certainly don't need to be obviously and shamelessly ogled... then conned out of the discounts I never asked for, including the legitimate one I did expect to get. This place is dishonest and disrespectful. read more

Went to get my oil changed at this location, I arrived 10 minutes before closing and Josh wouldn't service my car for basic oil change. That was ok, because I understand you want to go home. I came back 2 days later at approximately 10:30 am. It took 10 minutes to change my oil. No problem... I asked them to check the air pressure on my tires. The service is included with the oil change. They under inflated the tire. I called Josh immediately and asked if I could have them inflated properly. Josh insisted that they were fine and my pressure detector was broken. Needless to say, the pressure detector was functioning properly. I went back to the location to have the tire pressure adjusted to the proper psi and Josh's team wanted me to wait for 30 minutes to put air in my tires. The bright side of this story is that I learned where to look for the PSI myself. read more

This is absolutely the WORST drive through oil change service in North Carolina! I had a problem before and the owner called me, apologized and gave me a free oil change to retain my business. I have been coming here for years due to the location, but I promise you I will not return again. I had a problem this week with water in my passenger floorboard. I mean a lot of water. I took it to my mechanic because I thought my AC drain was clogged. After a couple of hours my mechanic called me and asked how long it had been since I had my oil changed. I told him a week or two and he asked me who did it. I told him Havoline, Mint Hill did the job and he proceeded to tell me what was wrong with my AC drain. Apparently the mechanic in the pit put the oil drain plug into the drain hose for the AC. Then I guess he put a new plug in the oil pan since the old one was still in the drain hose. This caused the drain to back up and flood my front and back floorboards. Not only that, I lost a day of work and had to take my car to a real mechanic. This is totally unacceptable, irresponsible and the owner apparently does not know how to run a business. THIS PLACE SUCKS!!! They are HORRIBLE!!! Do NOT take your car there! If you want to be safe, take it anywhere else. Bob from Mint Hill. read more

Old reliable as some would say. I have been coming here for a couple years now. Oil changes and inspections. Obviously they will try to up sale you. Just say no and tell them exactly what you want. Straight to the point. Fast and efficient. Techs could be more friendly but no complaints past that. Ask them a question, they answer and knock out the work. Thanks guys you have my appreciation. Longest I have been here is 45 minutes. That's with 3 cars ahead of me. read more

My wife went in for the advertised $24.99 oil change and returned home later at a cost of $62.43. They charged her for the full service of $49.95 and for 2 quarts of transmission fluid. The tech showed her a dry dipstick out of the car from the trans and told her there was absolutely no fluid in the trans. That model car has 5-6 quarts of trans fluid in it. It is also notable that the trans has NO LEAKS? I put a stop payment on the check and went back to renegotiate the transaction. I paid for oil change and even the highly suspect quarts of trans fluid at $6.49 a piece. I will never patronize this business again. read more

Today I phoned the Mint Hill, NC location to inquire regarding wait time and cost of conventional oil change. I was told that there were 4 in line at that moment and that an oil change is 24.99. Upon arriving at the facility I saw a large banner advertising 24.99 oil change. A tech came out to my car to get my information. I asked him as well what the cost of the oil change would be and was told 24.99. After completion of oil change I was greeted with a bill of 36.73. I asked how that could be when I was quoted 24.99. At that point I was told that there was a "special filter charge" of $8. Why was this information not shared at any of the three price inquiries that I placed? It appears that it is simply a way to suck people in... charge them the "special filter charge" when it's too late for them to back out. I'm very disappointed in this type of tactic, and will be hard pressed to recommend this facility or to revisit for further work. Interestingly, the savings that I thought I was gaining from the competition with the 24.99 stated price has been negated by the "special filter charge" of $8. Very unprofessional and somewhat sleazy in my opinion. read more