I went previously and had a great experience so decided to return again. I wish I hadn't though. The experience was very mediocre. I bought the remedy special and the first time I did this, I gained access to the locker room, had a technician who went through all the problem areas and went through step by step what she did. This time I had no locker room access. Then once the facial started, she didn't guide me through anything. She also left out any extractions and barely cleaned any of my pores, leaving my skin congested as when I came in. She didn't even show me what my face looked like afterwards. She simple ended the session by leaving the room. My skin looked dull and she left the residue of a face mask still on my face when she left. Will probably not return as I found other facials that give a much better experience. read more

Came to haven with a birthday gift card & had the Geek massage (focus on upper body). The experience was heaven, Zac was great & the place completely exudes zen & quiet. Not sure if prices are high or its just the state of the economy. Had a 150 GC & paid 100 to cover the extra & the tip. Overall completely satisfied & highly recommend. read more

See all

I've tried facials at various spas, but I keep coming back to Haven. The atmosphere is incredibly relaxing, and the estheticians are knowledgeable and skilled at addressing skincare concerns. While it's on the pricier side, I particularly love the boot camp facials. Though the extractions can be a bit painful, they're very effective at thoroughly cleansing the skin, removing blackheads, and minimizing pores. read more

I have been here a few times over the years and I have thoroughly enjoyed my experiences getting facials from Sophia. She makes you feel relaxed, fosters a calming environment and treats the facial like a meditative experience. She's friendly, thorough, explains what she's doing along the way. I leave feeling refreshed, skin glowing, and I see the effects for quite some time afterward. I highly recommend her. read more

Recently hosted a small group of 7 for massages, facials and nail service. We were able to bring in outside food and beverages and use the semi-private lounge space to hang out. It was such a beautiful space! The robes were so soft. It was honestly the best mani/pedi I have every had and everyone was kind and professional. Carmen did a great job helping me to organize everything and could not have made it easier. read more

My friend is a regular at Haven and always sings its praises. I found myself in the area and decided to pass on those dime a dozen nail salons that are cheaper but sloppy with their practices (pre and during Covid). Haven's services are by appointment only and I called on a whim to make one for a pedicure. I got lucky because my appointment was 10 minutes away since they had a cancelation and I was in the area. Haven is truly spa like and since it was my birthday, I also got 10% off the total! Yes, the stars were aligned for this impromptu visit. When I arrived, I had to fill out a profile questionnaire and was shown to the woman who would pamper me to the pedicure. She explained the three kinds of pedicures: a mini for $31 and 30 minutes, the European at $42 and 45 minutes and finally the Renaissance which was $80 and a full hour. I was pressed for time and chose the European. The entire section of 6 seats, was fully and thoroughly sanitized. I was the only person there for a while, but the middle seat was never used to ensure safe distance between individuals. Everyone gets her own pedi file along with a few other tools. If you remember to take it along upon your next visit, $2 will be deducted from the total, otherwise they'll provide another set. I enjoyed the leg exfoliation and callus removal as well as the mini massage. They also have a wide array of nail polish colors to choose from. The atmosphere was relaxing and there were back rooms for massages and additional services. I felt comfortable and secure getting a pedicure that follows proper pandemic protocol. With the drying time, I was there for more than an hour, but I am definitely going to return to this business. You cannot put a price tag on cleanliness and safety especially during a pandemic. Check them out. read more

Haven - Birthday spa pedicure - Skin Care Near Me - New York, New York

Have been coming to Haven spa for 2 years and I love it!! I come here to get my wax and highly recommend Svetlana. She is great and her service is amazing!! read more

Great clean and amazing staff..I felt very welcome from the moment I walked in.first time getting a massage and the masseuse made me feel very relaxed and can't wait to return.. read more

My first time ever getting a mani, pedi Fahmida was really friendly and welcoming, we had a wonderful conversation and she was careful and thorough. Inside was very clean, nice staff Took a look at some previous reviews, and can see where the front desk personnel can be curt. I just thought they handle a large volume of requests though? They seemed busy but were not rude to me or my friend. Prices also seemed a little high but as someone who is a little nervous about sanitation and cleanliness in general, this was ideal Location in Google Maps is a little deceiving though, both me and my friend were fooled to walk on Broadway- make sure you stay on Mercer! read more

Haven - Manicure - Skin Care Near Me - New York, New York

See all

I just came back after their reopening and I got a facial with the mask on. I know it's not ideal but my skin really broke out on my forehead. I had deep pimples for weeks and my esthetician was able to take the pimples out immediately. My skin was flat and smooth after the treatment I know it still has to heal but excited in how great it looks immediately after. I do think that it's over priced being that it was $100 for only the forehead and the neck since you had to wear a mask. They should accommodate the price to reflect that it's not a full facial. 5 stars for quality but 4 because price is to hi for only half a facial. read more

Haven - My forehead before and after facial. Top is before bottom is immediately after. - Skin Care Near Me - New York, New York

I went to this spa for a massage - after a stressful time and having a lot of tension in my back. After checking in, I was surprised not to be given access to the locker room, robe or the spa lounge, and just was led directly to the room and told to get on the table. There was no question or discussion about what I was looking for, or the problem areas or anything. I tried to tell the therapist the areas to focus on and the pressure I preferred, but they seemed to just "go through the motions" and not really address my concerns. The massage itself was just okay and overall light pressure and not a typical deep tissue massage, which I booked. After I was left covered with oil and still was never offered access to the locker room, I had to ask. Overall this is a mid range spa without much personalization or special attention given... it wasn't too pricey either so you get what you pay for. read more

Receptionist was very nice & was taken on time. The Haven Pedicure (just under $100) is supposed to be 60 mins. It was 45 mins & the nail technician had a cough attack during the massage ("long massage" listed in the internet description but was 12 mins) & didn't excuse herself. While my feet were in warmers for 10 mins at the end, she cleaned / swept all around me (looks like I was the last appointment.) She then went to attend to the garbage and didn't see her wash hands before coming back to complete the pedicure. Was not relaxing at all. First & last time client. read more

Will not be returning. Tried multiple massage therapist and was consistently disappointed. (Had only one good experience, tried to book with them again but was told that therapist unexpectedly stopped showing up for work). Steam room is always out of order when I visit. Never heard back from management after they promised me a follow up. read more

I had a very good experience here, I had an upper leg and bikini wax done by Lora. She was an angel, made me feel so comfortable and safe. I am plus size and went into the appointment a bit nervous about looser and softer skin, but Lora was incredibly kind and reassuring- waxing is for everybody and a body is just a body! Thank uuu read more

Booked myself a spa day as a birthday treat: harmony massage and haven foot renaissance. The staff, over the phone and in person, is absolutely impeccable. The kindness, the service, the genuine and effortless assistance... made my day. The facility is gorgeous beyond belief. The starry ceiling left me speechless. The decor and cleanliness of the space is just perfect. Can't say enough about that. The massage was just what I needed. It was relaxing and the masseuse had such a charming personality. Really recommend experiencing a massage at this spa. The haven foot renaissance is the reason I dropped a star. From the menu's description, I just expected so much more. I was very underwhelmed by the experience. The worst part was that the nail polish was not painted on neatly and then chipped within 2 days. You would think that a pedicure costing $80 would at least come with polish that'll last. "...bathed in a special blend of stimulating algae and essential oils, gently sloughed and then packaged in a hydrating wrap. A long, delicious moisturizing massage follows..." sounds intriguing but did not feel as such. Definitely did not experience a long or delicious massage. I have to go get another pedicure now cause the polish is horrible currently. Haven Spa really is so gorgeous, accommodating, and special. I would consider returning. read more

See all

I would avoid the express facials, they are 18 minutes long and $75. All they do is clean your skin once and put a face mask on for 10 minutes. It felt like a complete rip off. The only thing the manager had to say was "well you did sign up for the express facial so it is pretty short". Very disappointing $75 read more

This was one of the worst deep tissue massages I've ever had. I get massages every few weeks and I've been to Haven spa a number of times, but the quality has gone downhill. My masseuse did not know what he was doing at all -- weak pressure and zero technique. I came in for back pain and yet he spent half of the time massaging my collar bone. It was unhelpful to say the least. I've had $30 massages that were 10x better than this. For the prices they charge, you'd be better off setting your money on fire. Don't go here. read more

Nail-Shamed. I'm not a constant reviewer of places, spas, restaurants, stores, etc. But when I have an experience that is so fantastic or something at the opposite end of the spectrum that was so bad, I feel compelled to use my voice and give my review. This is particular review is of a good place with one bad apple...an employee that completely ruined my experience. I was treating myself to a pedicure after a long time of being pandemically forced to do it myself at home. I did some research on the best pedicures in NYC and Haven came up on several lists touting it's amazing experiences with some rave reviews. I made an appointment and gleefully looked forward to my special treat. The staff behind the desk was warm, friendly and very welcoming. I was paired with Gladis. Have you ever gotten a bad feeling right from the start? That was me, I had a bad feeling in my gut (and my gut is usually right). I shyly took off my socks because I hadn't had a pedicure in a while and boy did I need one. I told Gladis what i like for a pedicure and that i like my nails short and clean and cuticles cut. I'm a guy so when she asked if I want color I giggled no thank you. After dipping my feet into luke warm water for a few seconds, Gladis was raring and ready to go. I explained again that I like my nails short. I'm not into having long toenails. Even on the very first little "clip" i politely said they can be shorter. She barely grazed each toe with a quick snip of the very end of the nail and on to the next. I sheepishly said again, " you can go shorter" without sounding like a dick. She kept going without a glance of acknowledgment. I knew this wasn't going well and my anxiety was mounting. Without hesitation she started pushing back cuticles and all of a sudden we were already on using an exfoliating brush. Note: barely 10 minutes had elapsed on my 30 minute pedicure. The moisturizing foot lotion came out so fast I had to ask her to pause for a second. I again politely said, "I really want them shorter can you trim them more and file down these rough edges" She said "No. They're short enough." Literally a direct quote. In all my years getting pedicures this was a first. Kind of shocked I asked her again to make them shorter. "No. They're short enough." Excuse me? Wait, what? As she continued to put moisturizer on I was so shocked and embarrassed that had lost all control over my own pedicure and was being scolded and nail-shamed by Miss Gladis. I halted everything and asked for the clippers (I've never done this) and started clipping my own toenails showing Gladis that, yes this paying customer knows that indeed his very own toenails can be cut shorter without hesitation and without injury. At this point - I was done. Done. Im a 50 year old man being nail-shamed by a complete stranger that I was paying for a pedicure. I asked her to back off, said "we're done here" and shaking my head in disbelief, I put on my socks and sneakers. I went to the front desk and the ladies were unaware of what happened and I laid it on them about Gladis refusal to complete my request and give me a proper pedicure that I was asking for. They were very apologetic and retrieved the manager post haste. I reiterated the experience and while she apologized and removed the charge, I was dazed and disheartened that I had wasted a couple of hours coming from Brooklyn for my special treat. Im not sure if I did or did not do enough to express my disappointment but I left with a little candy cane and a whole lot of bewilderment, frustration and dare I say a little pissed off wondering why this happened in the first place. Was it because I'm a guy and guys "aren't as concerned" about quality pedicures as women? Well that's dead wrong! I used to go to Jin Soon in the village for years and always had a great pedicure. So while Haven is probably a good place for ladies pedicures, this particular guy had such a dreadfully bad and disappointing experience that I have to speak up and put it out there that if you go here, avoid Gladis and go with someone else. read more

Enjoyed a great massage for 60 minutes. I feel much better after all that work on my muscles. I hope to return.

I echo the other negative reviews here. Wish I had read them before booking two services. Mediocre treatments. The hammam treatment and aruycedic treatment aren't closer nearly as nice as the real thing. Indifferent, sometimes rude staff. Curt front desk people who didn't really greet me. One of the massage therapists actually made me sigh quietly to myself because she was being so patronizing/unhelpful during the consultation before the treatment. Hammam treatment esthetician was much nicer but, treatment was still mediocre. Was just rubbed softly with soap, rinsed, super gently scrubbed with exfoliating gloves, then rubbed with a watery clay that felt more like another soap. "Wrapped" barely in some plastic and left to wait for a few minutes then rinsed off, another quick oil rub, and then done. ???? I could have done that all myself for free with drugstore products. She also just left all the plastic drapes etc from the service crumpled in the corner when she was done to clean up later. The floor was totally wet from the water which wasn't nice to walk through Afterwards, No one even brought me a cup of water, which isn't a big deal, but come on even Chinatown massage places usually do that, never-mind a place I spent almost 500$ at. Beautiful setting and super clean, but I couldn't even enjoy those aspects that much. The nice lounge area is separated by the front desk by a curtain and instead of enjoying the quiet all I heard was the women at the front desk chattering constantly... And there was no hot water left with which to make tea. Update: in less than a day I got a long, unhinged message from one of the staff here. Kind of just proves my point. read more

I was really looking for a good spa and thought I had found it... sadly disappointed.. I came in for a bootcamp facial with microdermabrasion.. i left the place with multiple bumps on my face which the aesthetician assured would fix itself in a few days.. and did it fix itself!!! Few days down i was left with scars on my face and acne from where she cleared up my pores.. She said i should come in for another mini facial if i see any acne popping up... but after the scars she left on my face i dont think I can go back... To top it all this place weighs heavily on your pocket making me feel further stupid going here. read more

Terrible customer service. Planned a bachelorette party and they canceled the nail services the day of. They did not try to accommodate us at all. It was pulling teeth to try to get them to give the Bride a robe. All the locker and steam rooms were closed so can't even do a basic thing like change or keep your belongings somewhere. Do not waste your time or money here. read more

Haven is the best spa for waxing I've ever been to, my skin is so sensitive but everyone here does such a great job. There's never a stray hair and they really take their time to make sure it's done well! From eyebrows to Brazilians this is the spot. Also the receptionists are always super nice. Highly recommend! read more

First and last time at this place. Thinking I would get the renaissance pedicure for a more luxurious pedicure experience. Would not spend $80 for this experience. Very average. read more

I wanted to inform you about my phone call with the assistant manager. She was insulting. I hope they record the conversations because making fun of people for being Asian is not ok. I tried to set it up even though she had an attitude the whole time. Then, when I called her out, she screamed at me and hung up. I was trying to schedule appointments for my wife and our three daughters. I am sorry that haven feels this is an ok practice and way to talk to customers. read more

I've been seeking Lora K for waxing for over 10 years and I have also recommended her to friends and family. I finally decided to try laser hair removal and it was the best decision I could have made. I wish I would have done it sooner. Lora walked me through the entire process and told me what to expect. I definitely recommend this place for waxing and laser hair removal. read more

I've been coming to Haven since 2018 when they closed their other location (Eve Salon). I have to admit, I was reluctant to move over because it's a longer walk. I'm so glad I did. I LOVE the staff, and I see many of the same faces that were at the old location. I think the services are great - I mainly get waxing and nails, but I've also had facials and massages, those are more of a treat for me. Other than the quality of service I think what keeps me coming back is that it's clear that the people here care. They care about what they do and they care about their customers. I never feel like it's a factory, churning out services to make a buck. Yes, they're a business, but it's clear it's more than that. read more

I can't believe I was Down the block from this AMAZING spa for years, and just recently found out about it! The staff is so genuinely welcoming! My nails, and blow dry's always look amazing, no matter who caters to me. (I have no preference, because no one disappoints here.) They have a room in the back which is absolutely STUNNING- dim lightening, serenity, and stars! Cookies and fruit water is also available for those who wait. WOW. 10 stars from me. read more

After I posted my review, I heard from someone at Haven offering me a free facial since obviously my first one wasn't ideal. I started asking questions, because the only reason to get a free facial was if the first one was somehow unusual or off brand. Turns out it was not. So my review stands. read more

Such a stunning spa! I received a 90-minute Deep Tissue Massage here and was blown away upon walking down the beautiful, seemingly star-lit corridors. Before my appointment, I was handed a pair of slippers, then led to the ladies' locker room, which has robes, towels, a steam room and showers. I changed into my robe, then sat in the back waiting room, which has water, tea, fruit and crudite to munch on. I was then greeted by my male masseuse (his name escapes me, sorry!) who treated me to a fantastic, therapeutic deep tissue massage. I usually prefer female masseuses simply out of personal comfort, but the male masseuse here made me feel completely safe and relaxed. He worked out all my knots and paid special attention to my sports injuries as requested. He did an AMAZING job!!!! He said he also sspecializes in medical massage and foot reflexology, which is great for runners, so I may return in a few weeks. :) read more

I had a fantastic deep tissue massage last week! The massage therapist was very thorough and addressed all the areas that were troubling me. I definitely left the room with greater ease of mobility and less pain. The atmosphere is welcoming and soothing, with stars on the ceiling, soft music, a lounge area stocked with different teas, blankets and pillows. There is also a steam room in the locker rooms. I would definitely come back. read more

Booked services here for my friends bachelorette party. I am not going to go into every detail of the experience we had here, but I will say if you can go somewhere else, do so. If I can help someone else avoid the horrible experience we had, then that's all that matters! There are many other spas in NYC that are welcoming and accommodating and provide a service worth the money spent. Only reason I'm leaving two stars is because the girl that did my blowout was phenomenal. Response to the inexcusable and unprofessional comment back from management: I didn't want to take the time out of my busy life to detail the horrendous experience we had at Haven - but here goes. I see now it starts with management so I feel more understanding of how rude the staff was upon entrance! This is the way it started out. The staff didn't even know who to place me with first and had me waiting an additional 20 minutes before services were initiated. Like I've said - the girl that did my blowout was awesome! Which is why I'll give any stars! Then I was rudely prompted to the mani/pedicure area where I had by far the worst and most expensive pedicure of my life. We had to rush to leave to decorate for my friends party but when I left I noticed all white on the skin of my toes, and it was clumpy and uneven polish - unacceptable! I have gotten a longer massage for a 12 dollar pedicure. This was nothing on what they did to my friend. The wonderful woman who blew out my friend had an unfortunate medical emergency. My friend took care of her giving her water and Advil. After quite a while the staff took her into the back. No paramedics were called. They left my friend waiting with half wet hair half dry hair for over an hour in the hair service room. The advice they gave my concerned friend was "we have no one else to do your hair sorry". My other friend wound up blowing her out. My other friends just got pedicures and said they were horrendous also. This has nothing on how the situation was handled after the fact. The management called my friend and belittled her. If you read the comment from management above - you will see what I mean, as this manager did the same towards me. As someone who worked in retail and hospitality for years while going through my schooling - never in my life have I witnessed such treatment of paying customers. Instead of accommodating and apologizing - management decided to argue with the customer and belittle and barrage my friend. This speaks volumes to the type of establishment this place is. Please do yourself a favor and DO NOT COME HERE!! To Audriala- the manager - wishing you a quick hangar in attitude and professionalism. Best of luck! read more

I have absolutely nothing but good things to say about Haven. Lara is an amazing masseuse and a beautiful human being. I have never been treated with anything but the utmost kindness and respect by everyone at Haven. I look forward to every visit. Thank you! read more

I just had a great massage with Marie at Haven Spa, and would highly recommend her! She was super attentive to my concerns - and I personally thought the experience was worth the price. I'll be back soon! read more

I saw a video on instagram about their Peach pit treatment and I was sold. I was curious since I battle with underarm discoloration. Tech told me the treatment wouldn't treat my issue but I gave it try anyway. She explained everything before starting and gave me some insight on what I should do. The treatment was very gentle and not painful. It's exfoliating, checking for razor bumps and ingrowns, it's really a facial for your pits. I wouldn't do it again as it didn't have much of a difference but I'd come back for other services. Very nice place. Great staff and great experience. read more

This was the worst spa and massage I've ever experienced. I booked (and paid for) a 90 min deep tissue massage, and it was terrible. It was not deep tissue at all, and the masseur clearly had no understanding of the body and muscle. He also used the 90 min terribly, and instead of taking his time going deeper where I needed it, he just repeated the same soft movements over and over again. The room was also too cold, and the music wasn't good. The whole spa's decor is tacky and I could hear people in the hallway talking loudly during my massage. So even the environment wasn't relaxing. Not a single redeeming quality at this place. read more

5 Star Customer Service! Especially during this crazy covid time, taking care of your customers is so key! Haven Spa delivered for me and I felt the need for a public shout out.. thank you! I'll be in for a facial as soon as all this mess end. read more

This new location is absolutely breathtaking! They revamped the spa and made it open, bright and modern. The service is just as good as before (perhaps even better) - you won't want to go anywhere else for your pampering needs! Manicures to die for and perfect customized waxes in about 10 minutes - perfect for a lunchtime run. I love you, Haven!!! read more

Haven - Skin Care Near Me - New York, New York

**update** manager actually called me right after i posted this review and she listened to my concerns, and I really appreciate that, if i book again, i will book with her only.*** First Impression/Front Desk: I'm so confused. The place was gorgeous, but the desk staff was so rude you kind of had to behave with an attitude to get through their thick little heads. Waxing: The wax was so thorough, painless, expertly-done, and smooth, but she double dipped! She didn't do it all the time, I saw many used dipping sticks, she used a special hard wax in more sensitive areas... but nevertheless... I thought double-dipping was the kiss of death!!??!! Nails: The nail technician was a doll, great 5-free nail polish section, and the nail seating was soooo comfortable, but the room had too many bright lights for it to be fully relaxing... and there were some super annoying patrons that made The spa like experience not so relaxing... but I felt like the mani pedi could have been slightly longer given the price. Service/Management: I probably mentioned several times during my wax and nails that it's freezing, even tho I saw space heaters and temperature controls around, no one did anything to address my issue - not cool. I am wondering if I was even richer with more attitude, this could have made a difference. If a customer asks for something or feels uncomfortable, you address it without being explaining it away, always!! Especially in a supposed relaxing spa environment. The front staff was nice when I had to pay at the end, and really only responded to snobbery and not kindness. This was reflected in the staff, who is used to that kind of management and clientele, but melted and became human when they realized I was a human too. Pricing: Very good prices on waxing, if you don't mind double dipping. Has everything under one roof and very professional staff.... but the double dipping??!! Post-experience thoughts: I spent quite some time thinking about whether that vat of wax was just for me, or if it's really No Big Deal to double dip on benign areas like a forearm or shoulder area... I don't know. Bc what if someone has some kind of topical skin issue that can be spread...??? I am so confused about this because loved my wax technician, but I was afraid to discuss this with the cold, impersonal front desk staff who I knew had no power to address this question and would just give me the PR runaround that would annoy me further. I won't be surprised if management writes back to me with more PR stuff. tl;dr: Haven is a very clean and beautiful facility for a mid-price spa, skilled technicians... good humans at work. But the spa lacks emotionally intelligent management and this aspect clearly trickles to the service level.. and the double dipping is a big question mark for me. read more

Haven Spa is truly my haven. I have been going for years for treatments and then life shifted a bit causing self care to take a back seat. Like third row back seat. Might as well be in the trunk back seat. Well, I went last week and still feeling the glow. Had an incredible massage that I'm already hoping to do again in January and the hydra facial reminded me that, yeah, I need to do this more often. Mani and pedi are so solid and love the Zoya colors. The spa pedi massage felt meditative. Can not recc enough! read more