This hotel is run by liars and thieves. I booked one night with them on Sept 5, 2016 via Expedia. Due to a change in my hiking itinerary, I called them on 3 September to see if I could either move my reservation up a day, or cancel. They didn't have any space on the 4th, but told me I could cancel with a penalty of $10. They asked me to let Expedia know as well. Because we were out of phone battery on the trail, I called Expedia the next day (4 Sept) to inform Expeedia as well. The Expedia rep spoke to the front desk, who confirmed the cancellation, although now with a penalty of $22. Expedia even sent me an email confirming that information. However, Hatchet charged my credit card for the entire charge - more than $200 - and now is refusing to honor the cancellation and refund the money. Expedia in turn is blaming the hotel, and refusing to take responsibility as the booking agent. Complete lack of basic business ethics, let alone customer service. Caveat emptor - you cannot trust anything the management of this business tells you. read more