My shopping experience at 1610 Hardware Store was excellent…read more The staff greeted me with a smile and were very helpful in pointing me in the right direction to make a selection. Alex - Salesfloor Employee is very polite, kind, attentive to detail and assisted me in selecting an electric weed wacker and explaining the features to me. Alex even carried my selection to the cashier. He 'wears a smile' and treated me with courtesy and kindness. Barbara - Cashier was also very professional and kind. She made sure everything was accurate and also 'wears a smile.' Thank you for your hard work Alex & Barbara. Both of you made my shopping experience wonderful. Karen-1610 Hardware Store located at 3003 St. Francis-Santa Fe, NM

Perhaps the best customer service and hardware inventory in Santa Fe. Yes, their prices are higher…read morethan Home Depot or Lowes but their friendly, knowledgeable staff will get you the parts or tools you need without running all over town. Excellent stock of hardware and home maintenance supplies.

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

This is what a hardware store should be. The moment I walk in, I am always greeted by an employee…read morewho asks me for what I need and swiftly walks me to exactly where what I need is located. I'm in and out in less than 15 minutes. Even less time if I didn't stop to look at a few more things. The cashiers are efficient and quick. The big stores have no where near the service. In fact I spend most of my time in them just looking for someone to help me, only to find that person knows less than I do. Big Joe's may cost a little more but for their kind of service, I'm willing to pay a little more.

HIGH prices and limited selection, but staff is helpful…read more BE WARNED that if you buy anything that you have to GO INTO THEIR YARD to load they will take a picture of your license plate and vehicle WITHOUT telling you they are doing it. You can spend a thousand dollars in the store easily enough but buy a $5 2x4 that is in the yard and they compromise your privacy and security without informing you or asking your permission. A complete lack of respect and consideration for their customer's privacy and security. I'd rather drive to town then set foot in the Edgewood RAKS again. Protect your privacy and SHOP ELSEWHERE. The Edgewood - East Mountain area continues to suffer with businesses that aren't an asset to the community. They bend us over, take our money, and treat us like we are stupid.

We have been remodeling our deck and making nearly a trip a day into town to go to Lowes. We've…read morelived in Edgewood for 2.5 years and decided to wander in here despite the one negative review. The staff are very friendly and helpful. The supplies they have are comparable to Lowes in cost, and aside from hardware, generally less expensive by a dollar or more. The fuel savings alone is enough to make up for the items that are more expensive than in town. And! The fascia boards that Lowes has been unable to acquire for nearly 6 weeks, Raks was able to get in the same week (with a holiday) for less money (though higher tax and no military discount)! The bank hours aren't great for after work projects though, which is why we hadn't been in there. That, and the unreasonable and absurd review left on here. Businesses have the right to surveil their own property, just like anyone else. It's not an invasion of privacy or security, it's a protection of assets.

Don't try to get a key made here. Rude and incompetent. AND they charged me twice what I paid at…read moreTrue Value in Albuquerque.

We were looking for sleds for our grandkids, and with nothing we wanted on our side of the…read moremountain, I called Pioneer. After one ring, a young man answered and let us know they had a good selection. We drove from the Foothills to Pioneer, and were greeted immediately upon entry. When we told him what we wanted, he said, "Did you call earlier?" He pointed us to two areas with what we wanted. We selected two saucers and a longer toboggan. The price was a little higher than we wanted to pay, but the quality of the Made in USA products exceeded what we found locally. The store had plenty of help for a Sunday, and the staff knew the regulars. This is a great example of good customer service and a nice selection of all kinds of items.

My husband and I have been to this location many times....and we dread it every time. The…read moreemployees follow you around (this isn't customer service!) and pretend to "dust" or "do inventory" when they are really just making sure you don't take anything. I want to support this small business but I also don't want to be treated like a suspect from the minute I enter. Lots of profiling here....

I have used this True Value for years Good staff and has Military Discount stop here first don't…read morebother with the competitors nearby

It was an absolute blizzard out here. There's 2 feet of snow on the ground. She just pulled in and…read moreI told her I needed to get something going because my wife is on oxygen not too big of a rush. Just needed to get it going as soon as possible. she was running around the store with her comrade, trying to get everything together so I can get in there and get what I needed, you you guys are great thank you so much

I will never use Harbor Freight online again. If you make a mistake ordering, the order cannot be…read morechanged. For some reason the website reset and sent my order to the wrong address. Customer Service is closed past 5PM and I couldn't get a hold of anyone until the next day. Customer Service has no ability to change the address or cancel the shipment. The package was time sensitive and I ordered a duplicate order for the right address. Customer Service waited a day and a half to call me and ask about the second order. As of now the order tracking number has been created but UPS does not have the package. This is 11/18 and the order was created 11/13. Too late to arrive on time. I will never order anything online from Harbor Freight again.

No, they don't have everything under the sun. That's what Amazon or Lowes is for. But they have a…read moregreat selection of all the routine stuff and the staff is friendly and helpful. Can't even tell you how much money I've spent over there keeping up my tired old LA quad. Spending some more tomorrow, matter of fact. Good as it gets for a small town in NM.

I agree they have no customer service. New manager was very rude and not helpful. No one seems to…read morecare. They just sit there and don't ask if you need help finding something.

I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.

The moment you walk in people are there to help you with whatever your request may be simple or…read morevery strange

Jude was so helpful! Went into my new local little hardware store again today! Bella greeted me at…read morethe door, and Jude helped me the whole time finding exactly what I needed! I couldn't be more pleased with this little jewel. The cleanliness, convenient prices and staff make this place incredible so incredible.

Great to have this store in this small town. They have always had everything I have needed for home…read morerepairs, gardening and even for holidays. Shopping there is pretty quick because the minute you walk in, someone is there to help you find what you need. This is good because, for a smallish store - it has a lot packed into it. They also have a really nice selection of plants in the spring and summer - not just the everyday things - but some nice oddities!

Well here we are my sister and I in the small town of Socorro for a family reunion, and right next…read moreto the motel where we are staying is an Ace Hardware. Well being a fellow hardware retailer we just had to check the place out, this is where my daughter said "see you later mom"! After she rolled her eyes! Kids these days! Anyway we decided to have fun without her. You would think for a small town inside the place would be a little haphazard and the inventory a little lacking. But boy was I surprised. This place is well stocked and very organized, and the staff extremely nice and helpful! My favorite part had to be the nursery though! When I walked out there butterfly's were flying around! It's a family owned business and that means a lot to me. Everywhere you have these big box stores moving in and putting places like this out of business, so it was so nice to see the staff interact with customers they have known and helped for years. It was a pleasure to visit your store!!