Worst experience ever I need help with some electrical wire stoic at the customer service desk for…read moreabout thirty minutes while employees stood there worried about how many tubes of caulking where left on there desk I counted 3 but I guess they needed four employees to verify that anyways I would go there if it was the last hardware store in New Mexico thank god for Homedepot In Las Luna NM

Always willing to help and answer questions, slightly limited supply but that is to be expected in…read morea small town.

The "new" Ace Hardware is a great choice for the town! The cashier left his post for a minute to…read moreget me a helper who turned out to be as patient as the day is long. Having just moved to town & residing in one of the less modern units, I needed many little items to make it more habitable, from double-faced tape (Gorilla tape recommendation was excellent) to basic tools, to getting keys made & a new keyring. The young man walked me thru the store aisle by aisle to find my listed items, pleasant & considerate as I mused over choices. I recommend this store to anyone seeking a "guide" thru the mysteries of hooks, paper towel hangers, pressure rods & such in making a new dwelling place habitable & efficient. The store had the goods & the helpers knew how to provide 5-star service. Thanks, Ace!

I had some projects I needed to do at my house and I found the staff really knowledgeable and…read morehelpful in assisting me to get the right stuff.

Very helpful and efficient. They don't mind the explaining things several time which they often…read morehave to do with me. Wide selection of products and product lines with reasonable prices.

This is the go-to place when you are the handy-person at your cabin or home in Ruidoso, New Mexico!…read more We come here very often because we find the exact tool, paint, deck stain, etc. The staff is extremely helpful and friendly. This Village Ace Hardware location will take care of you! Guaranteed!

This location is very well ran, extremely well stocked, and the entire staff is extremely…read moreknowledgeable and very, very nice. The moment that you walk in they are there to help you if you want to just browse, you can browse all day. But if you're looking for something very unique and special, ask them if they don't have it, they can get it. Exceptional Community based company

Just moved to Ruidoso and renovating our home, so LOTS of trips to find tools, devices, electrical,…read moreplumbing, and YOU NAME IT, these guys will have it, help you find it. Extremely friendly, hospitable and knowledgeable. Do you pay extra for this kind of service? Yes. How much more? I'd guess 10-25%. Is it worth it? Usually, yes, but driving all the way to other choices can make the premium worth paying.

Juliana, a terrible cashier, provided a highly disrespectful experience to elderly customers ahead…read moreof me and then to myself. When a transaction issue arose for me, she flatly refused my request to call a manager, an action witnessed by another employee named Brian. To avoid helping me, Juliana claimed her computer shut down and abandoned the transaction, forcing me to find another lane. Minutes later, as lines grew, her register magically worked again. This is deceptive and lazy misconduct.While the second cashier, Jared, was helpful and alerted the store manager, the manager took zero action and walked away under the pretext of being busy. I demand upper management pull the security tapes for Register 1 at this exact time (On 8/07/2026 at roughly 7:45 PM) audit the logs, and take immediate disciplinary action against both Juliana for gross misconduct and the manager for failed leadership.

Just wandering through. I needed some bird seed for my bird feeders. The birds have been hungry…read more Clean well maintained store.

New NAME : SUN VALLEY DO IT BEST…read more Have you ever tried to make a 180 ft squirrel agility course in your backyard? No? Me neither. However, if, or when, I run out of things to do in this small town, I'll try it. And the fine men at Sun Valley will help me.

I shopped here a few times while building a home in the area. They do have a fair assortment of…read moregoods that are incredibly overpriced, sometimes 4X more than the Tractor Supply or Foxworth.The staff was rude and unattentive every time I had to go in and maybe has one person working who knows the basics of construction. I only shopped here because I had to.

The staff is so friendly and always willing to help! Not to mention they are all dog lovers, so you…read moreknow they are good people! So glad to have a local store to help with our home improvements.

How does walking in to have keys copied end up with an employee screaming at a customer to, "get…read moreout of her store?" How does a store go from eliciting words of praise one day to the worst customer service experience of the year? I went to Raks to have some keys made. Simple, right? If only that were true. I presented three keys for duplication. The rep, Josh, advised that he may not have a blank for one of the keys, to which I responded, "leave it out, I have copies of that one." Unfortunately, Josh was new and fixated on making all three keys. Once again, I asked that they leave out the difficult key. As a customer, I have a right to decide what I want or don't want to buy. I was irritated, but polite. Fast forward to checkout. The price was more than expected for a couple sets of keys and a length of chain. I asked the cashier to double check. She told me that the difficult keys were $4.99 each to which I replied, "I told them to leave that key out." The next thing I know, the cashier, 'Louise,' is repeatedly screaming at me to, "get out of her store." UNACCEPTABLE. It's not her store. If it were, she wouldn't be in business very long screaming at customers at and chasing them out of the store. I've spoken to management. I've contacted Do-it-Best. I am hopeful that Raks will make this right. How, you may ask? I would like a personal apology from Louise. Anybody who so freely and openly verbally abuses another human being in the course of business should, be held accountable to face that person in apologetic remorse. In this case, I'll settle for feigned remorse. Review will be updated upon resolution.