Very helpful and efficient. They don't mind the explaining things several time which they often…read morehave to do with me. Wide selection of products and product lines with reasonable prices.

This is the go-to place when you are the handy-person at your cabin or home in Ruidoso, New Mexico!…read more We come here very often because we find the exact tool, paint, deck stain, etc. The staff is extremely helpful and friendly. This Village Ace Hardware location will take care of you! Guaranteed!

If you have a place in/around Cloud Croft you NEED to check this local hardware store out. Let's…read morekeep out money in this small community. When possible, check this place out before you go to a big box store in the next town. :-) Examples of what you will find here, paint, screws, nails, hooks, gifts, feed, plumbing supplies, yard supplies, tools, pocket knives, RV supplies, lighting and much much more. Think of this as a one-stop mini big box store with friendly staff.

When you walk into the store, you will most likely find a customer service rep behind the counter…read moreor nearby and you will be greeted by "May I help you find anything". They will then escort you to the area of the store where your item is located and then help you find the exact item that will fit your need. They are very good at helping pick the correct size item when there are a number of sizes in stock. For a small village like Cloudcroft, the New Village Hardware store has an amazing inventory in stock. Buy locally instead of driving to Alamogordo and save the time and gas. There are very friendly and highly knowledgeable staff here to help you find what you need,

No military discount, Last time I asked the clerk looked at me as if I had offended him.read more

I live nearby and shop at this place frequently, and have never had an issue here. The staff is…read morealways friendly and professional. And they are 2nd amendment supporters and sell firearms. Very cool. I chose them for their FFL service, too.

Friendly service only exists as an illusion here. Considering everyone in the store is ARMED,…read moreincluding myself as a customer, I would expect zero hostility from staff. How silly of me to assume professionalism and respect are sincere at Western Ace Hardware. My family and I have spent thousands of dollars at this store, but after my experience around the 31st of July 2026, I will no longer recommend this store to anyone. To the contrary, I will make it my mission to actively and loudly dissuade people from using this store. **Warning!! Do not ask the staff why they leave the front door open in 100*F weather!!** When I asked this question in a lighthearted manner, the staff member raised their voice louder than mine, interrupted me, and briskly walked away before I completed my sentence. How dare I attempt to gently rib Ace Hardware about the fact that they prop the door open and the air conditioning just pours out the front door and allows insects to enter. Apparently this is a source of super-hurt feelings and tenderness for the mustachioed young man running the register. As the staff member escaped our conversation, I apologized, saying "sorry for upsetting you". To which the staff member stopped, turned and confronted me, asking "what was that (you said), sir ?" I advised this young guy that I was sorry to have ruffled his feathers and that it was unnecessary to get huffy with me. I left the store with this declaration. As I was preparing to start my motorcycle, the other employee present...the marine from behind the gun counter came outside and began watching me. I would describe it as "eyeballing" me. He looked in my eyes and spit on the ground, an explicitly outward projection of contempt and hostility. I would expect this type of flaccid attempt at intimidation from the town fool, not an employee and VETERAN. How dare you lose your military bearing! As a Marine wearing an EGA hat no less...Shameful behavior. ---That's the story I'm going to tell everyone I know. At the Elks, to my friends in the Legion, as well as in every rating website I can find. Check yourself, brown-haired young baby faced checkout clerk with a moustache. Perhaps you're more predisposed to mop the floors than face customers if you can be triggered by a question about an open door.

So I was trying to shop local and order an expensive part I needed at Ferguson's in Ruidoso and I…read morehave to say.... I have rarely walked out of a business because of poor customer service... but the woman that was working there was BY FAR the RUDEST person I have ever had the misfortune of dealing with EVER! I have never been treated so poorly and with such disregard and disrespect. I am thoroughly disappointed and pretty disgusted. I desperately needed this part, but I will be happy to buy from a robot online than spend a penny with a business that clearly doesn't need or want my business. Why is there no option for zero stars??

We needed a Delta soap dispenser. Spoke with Warren who not only called us right back but also…read morefound the part immediately and placed it on hold at the front desk. Excellent Customer Service.

Disappointed! We…read morepurchased a desk with book shelves attached to the top of it, and the cashier said it could be shipped to El Paso from Ruidoso. Unfortunately, when I subsequently contacted the owners to arrange for shipping, they told me that Ruidoso was a "small town" and finding a delivery service was unlikely. With that, we went back to pick it up ourselves. (A six-hour round trip.) The owner did help my husband load it into our Jeep, and told him that the screws which held the two pieces together were in one of the drawers. (We couldn't check ourselves because they had wrapped the pieces in plastic for transport.) Upon returning home, we discovered the screws were not there. (We ended up buying replacements from the hardware store.) The piece is beautiful, but the owners were less than careful in making sure the transaction was a success! I was sad, disappointed and very sorry for the situation, especially since I WAS such a frequent customer. I believe that merchants should take care of their customers, because the customers take care of them!

Store is larger than it looks from the street. Everything was displayed nicely and store is clean…read more Staff was indifferent.

First of all, I placed an order online. They had the local store deliver it. They only delivered…read morepart of it. When I contacted them, I was told that they are not going to honor the advertised sale. They contacted their ".com" about it. They won't honor the sale either! The next day they removed the sale. Now, getting my refund is ridiculous. I paid through CashApp. Home Depot sent them the refund, but they did it incorrectly and CasApp denied it. They won't listen. All they say is "it went through on our end". No it didn't. They don't have a Manager so the Assistant manager is in charge. He is an absolute joke! Something needs to be done about this store.

I bought a Ryobi charger and on the websit. It said when you buy the charger you get free weed…read moreeater, blower, battery and charger for free. Well, I ordered the charger and when it came it was only the charger. I went online to chat with customer service. I talked to 2 different people that night and they both didn't know what to tell me. They told me to go to my local store and discuss it with them. By the next morning on their website the free items were no longer on the site. So, I went to my local store and apparently the promotion ended the 19th and I ordered it on the 20th. But on the 20th it was still on their website and never did say anything about it expiring. The guy at the store called .com to discuss it with them. So, .com told the employee that he would contact Ryobi and see if they would honor the promotion. He said I would get a email from them letting me know their decision. I never got a email or any response. Home Depot should of honored that promotion because that is who I ordered it from. Since I haven't heard anything from anybody, I will be returning the charger to get my money back. I will not shop at Home Depot again. I really thought Home Depot would have customer service, but apparently they do not. Their attitude surprised me also, as they were not helpful. I will not buy any Ryobi products again. I am a female senior citizen and I thought getting those items free with my purchase of the charger would be wonderful. It would of helped when I take care of my yard. I am very disappointed with Home Depot for not honoring their mistake, by it still being on their website when I made my purchase.

The real thing! Knowledgeable and helpful staff, and a well-chosen and diverse inventory. I come…read morehere first.

I enjoy going to Hayden's. It convenient compared to driving across town to a big lawnmower store…read more There is always someone around to help out. They keep convenient hours. They employ kind people of all ages. Prices are comparable. Even though they can't carry what the humongous stores carry, I'd rather go to Hayden's.