This location is very well ran, extremely well stocked, and the entire staff is extremely…read moreknowledgeable and very, very nice. The moment that you walk in they are there to help you if you want to just browse, you can browse all day. But if you're looking for something very unique and special, ask them if they don't have it, they can get it. Exceptional Community based company

Just moved to Ruidoso and renovating our home, so LOTS of trips to find tools, devices, electrical,…read moreplumbing, and YOU NAME IT, these guys will have it, help you find it. Extremely friendly, hospitable and knowledgeable. Do you pay extra for this kind of service? Yes. How much more? I'd guess 10-25%. Is it worth it? Usually, yes, but driving all the way to other choices can make the premium worth paying.

Very helpful and efficient. They don't mind the explaining things several time which they often…read morehave to do with me. Wide selection of products and product lines with reasonable prices.

This is the go-to place when you are the handy-person at your cabin or home in Ruidoso, New Mexico!…read more We come here very often because we find the exact tool, paint, deck stain, etc. The staff is extremely helpful and friendly. This Village Ace Hardware location will take care of you! Guaranteed!

I live nearby and shop at this place frequently, and have never had an issue here. The staff is…read morealways friendly and professional. And they are 2nd amendment supporters and sell firearms. Very cool. I chose them for their FFL service, too.

Friendly service only exists as an illusion here. Considering everyone in the store is ARMED,…read moreincluding myself as a customer, I would expect zero hostility from staff. How silly of me to assume professionalism and respect are sincere at Western Ace Hardware. My family and I have spent thousands of dollars at this store, but after my experience around the 31st of July 2026, I will no longer recommend this store to anyone. To the contrary, I will make it my mission to actively and loudly dissuade people from using this store. **Warning!! Do not ask the staff why they leave the front door open in 100*F weather!!** When I asked this question in a lighthearted manner, the staff member raised their voice louder than mine, interrupted me, and briskly walked away before I completed my sentence. How dare I attempt to gently rib Ace Hardware about the fact that they prop the door open and the air conditioning just pours out the front door and allows insects to enter. Apparently this is a source of super-hurt feelings and tenderness for the mustachioed young man running the register. As the staff member escaped our conversation, I apologized, saying "sorry for upsetting you". To which the staff member stopped, turned and confronted me, asking "what was that (you said), sir ?" I advised this young guy that I was sorry to have ruffled his feathers and that it was unnecessary to get huffy with me. I left the store with this declaration. As I was preparing to start my motorcycle, the other employee present...the marine from behind the gun counter came outside and began watching me. I would describe it as "eyeballing" me. He looked in my eyes and spit on the ground, an explicitly outward projection of contempt and hostility. I would expect this type of flaccid attempt at intimidation from the town fool, not an employee and VETERAN. How dare you lose your military bearing! As a Marine wearing an EGA hat no less...Shameful behavior. ---That's the story I'm going to tell everyone I know. At the Elks, to my friends in the Legion, as well as in every rating website I can find. Check yourself, brown-haired young baby faced checkout clerk with a moustache. Perhaps you're more predisposed to mop the floors than face customers if you can be triggered by a question about an open door.

So I was trying to shop local and order an expensive part I needed at Ferguson's in Ruidoso and I…read morehave to say.... I have rarely walked out of a business because of poor customer service... but the woman that was working there was BY FAR the RUDEST person I have ever had the misfortune of dealing with EVER! I have never been treated so poorly and with such disregard and disrespect. I am thoroughly disappointed and pretty disgusted. I desperately needed this part, but I will be happy to buy from a robot online than spend a penny with a business that clearly doesn't need or want my business. Zero stars.

if I could give zero stars I would. We recently purchased a…read morevacation home in Ruidoso and are remodeling. We have been in Ferguson's twice and both times were met with bad customer services. The workers that were there both times were not helpful and very rude. They seem to not appreciate the DIY customer. We left both time without what we needed, because they could not tell us if they carried the drain pipe that we asked for or even give a suggestion of where we could purchase. They simply said "I don't know, you'll have to ask the guy up front." Both times there was no one "up front." Ruidoso is a small village and we expected more common courtesy, but left feeling snubbed. We definitely will not return and will make sure to let people know what kind of customer service we received.

I prepared my backyard for installing sod- 2 months of hard labor removing the old overgrown grass…read more 100+ degree heat for weeks Alamogordo NM Tilling and removing old metal garden dividers leveling removing stones and pebbles Finally ordered sod from Lowe's online and paid for it on August 16 with a delivery estimate date of August 24 Yesterday Got up at 6am hoping for a morning delivery expecting to be installing the sod all day. I had read some reviews where people had written about having pallets dropped inappropriately and I did not want that to happen Waited and waited while the status showed arrival on 24th Tried calling Lowe's only able to communicate with A I ARRIVAL STILL SAYING Due today Checked online today and the new estimated delivery is September 30 UNBELIEVABLE Now I have a dirt yard next to my 60 foot in ground pool with 100 degree weather dust dirt etc into the pool I'm not the type of person who complains but this seems to be the best way to have my voice heard Hoping to hear from a compassionate human from Lowe's and not some artificial intelligences Great companies exceed their customers expectations

On Feb 6, 2026 @ 12:45:32, I was at the Alamogordo Lowes Home Improvement Store #1761. I went there…read morebecause I was working on a project for my home. I needed a number of items in various departments. I'm 74 years old and I can walk but it's hard. There were 4 individuals at this store that day that were VERY HELPFUL to an old man who needed help. Their names were: SUSAN, DONALD, JOHNATHAN, & JIMMY. They were extremely helpful and patient with me in the nearly hour that they were helping me, answering my numerous questions, and organizing my multiple purchases. The lady at checkout was also very quick and helpful. I didn't get her name. The customer service these individuals displayed was OUTSTANDING!!!! They should receive commendations etc. from the store manager, regional manager, and Lowes corporate. I missed the 7-day deadline to use the survey on the receipt, so I'm doing it this way.

First of all, I placed an order online. They had the local store deliver it. They only delivered…read morepart of it. When I contacted them, I was told that they are not going to honor the advertised sale. They contacted their ".com" about it. They won't honor the sale either! The next day they removed the sale. Now, getting my refund is ridiculous. I paid through CashApp. Home Depot sent them the refund, but they did it incorrectly and CasApp denied it. They won't listen. All they say is "it went through on our end". No it didn't. They don't have a Manager so the Assistant manager is in charge. He is an absolute joke! Something needs to be done about this store.

I bought a Ryobi charger and on the websit. It said when you buy the charger you get free weed…read moreeater, blower, battery and charger for free. Well, I ordered the charger and when it came it was only the charger. I went online to chat with customer service. I talked to 2 different people that night and they both didn't know what to tell me. They told me to go to my local store and discuss it with them. By the next morning on their website the free items were no longer on the site. So, I went to my local store and apparently the promotion ended the 19th and I ordered it on the 20th. But on the 20th it was still on their website and never did say anything about it expiring. The guy at the store called .com to discuss it with them. So, .com told the employee that he would contact Ryobi and see if they would honor the promotion. He said I would get a email from them letting me know their decision. I never got a email or any response. Home Depot should of honored that promotion because that is who I ordered it from. Since I haven't heard anything from anybody, I will be returning the charger to get my money back. I will not shop at Home Depot again. I really thought Home Depot would have customer service, but apparently they do not. Their attitude surprised me also, as they were not helpful. I will not buy any Ryobi products again. I am a female senior citizen and I thought getting those items free with my purchase of the charger would be wonderful. It would of helped when I take care of my yard. I am very disappointed with Home Depot for not honoring their mistake, by it still being on their website when I made my purchase.

There is no other place in the Alamogordo area that carries as complete a supply of true industrial…read moretools and equipment. The owners are sharp, experienced, and friendly. If you have a question about metals, fasteners, blades, drills, etc. they can answer by drawing on many years of experience not only in supply but also in construction, fabricating, welding and such. I used to manage an industrial supply house in Alamo and I can vouch for their honesty in dealing with customers and their willingness to help. You should definitely give them a try.

I've been driving past this business for about 2 1/2 years, not knowing what it was. Well I was…read moresearching for another business and Monster Industrial Supply came up in the search. With pictures. I had to go... I'm a hardware store junkie and so I hopped in the truck and went to see what it was about. I'm mad at myself for not investigating this earlier. If you miss the Fastenal Store, this place is for you! There's a large assortment of fasteners along with tools, straps, industrial supplies, about the same stuff as Fastenal had. I'm glad I stopped, I'm glad they're here! On the NW side of the 54/70 intersection, turn in at the storage facility.

The new Harbor Freight opened yesterday, but I stopped by today. This one has a different layout…read morethan the one in las cruces, so you have to look around a little bit to find what you're looking for, but it's stocked FULL of employees walking around if you need help. I went in on a Wednesday afternoon and it was packed, but I'm assuming it's cause they just opened yesterday. It's a smaller store, but they carry a lot of essential tools and such. It's just basically like any other Harbor Freight.

The employees are friendly the store is well-stocked. It's a very good shopping experience. The…read moreprices are great.