This location is very well ran, extremely well stocked, and the entire staff is extremely…read moreknowledgeable and very, very nice. The moment that you walk in they are there to help you if you want to just browse, you can browse all day. But if you're looking for something very unique and special, ask them if they don't have it, they can get it. Exceptional Community based company

Just moved to Ruidoso and renovating our home, so LOTS of trips to find tools, devices, electrical,…read moreplumbing, and YOU NAME IT, these guys will have it, help you find it. Extremely friendly, hospitable and knowledgeable. Do you pay extra for this kind of service? Yes. How much more? I'd guess 10-25%. Is it worth it? Usually, yes, but driving all the way to other choices can make the premium worth paying.

This is the go-to place when you are the handy-person at your cabin or home in Ruidoso, New Mexico!…read more We come here very often because we find the exact tool, paint, deck stain, etc. The staff is extremely helpful and friendly. This Village Ace Hardware location will take care of you! Guaranteed!

Don't shop here; the Manager "Harry" is a real tool. Was very rude…read more Brandi was very helpful. Harry, and many of his male employe's open carry a firearm; (not sure what they are so fearful of). Seeing a firearm on the manager, and many of the male employe's makes one very uncomfortable as a customer. There are better options in Ruidoso. They seem much more customer focused and friendly at TruValue (in Ruidoso).

Great people! Great store! I needed a 2mm Allen key to fix a little issue on my RV. I figured I'd…read morespend $20 to buy a set or that they wouldn't have exactly what I needed. Was I ever wrong! The friendly employee took me directly to the spot to find a single 2mm Allen key for 65 cents! My problem was solved for literally loose change! If I'm in Alamogordo again and need something, I'm coming to your store first. Thanks!

Friendly service only exists as an illusion here. Considering everyone in the store is ARMED,…read moreincluding myself as a customer, I would expect zero hostility from staff. How silly of me to assume professionalism and respect are sincere at Western Ace Hardware. My family and I have spent thousands of dollars at this store, but after my experience around the 31st of July 2026, I will no longer recommend this store to anyone. To the contrary, I will make it my mission to actively and loudly dissuade people from using this store. **Warning!! Do not ask the staff why they leave the front door open in 100*F weather!!** When I asked this question in a lighthearted manner, the staff member raised their voice louder than mine, interrupted me, and briskly walked away before I completed my sentence. How dare I attempt to gently rib Ace Hardware about the fact that they prop the door open and the air conditioning just pours out the front door and allows insects to enter. Apparently this is a source of super-hurt feelings and tenderness for the mustachioed young man running the register. As the staff member escaped our conversation, I apologized, saying "sorry for upsetting you". To which the staff member stopped, turned and confronted me, asking "what was that (you said), sir ?" I advised this young guy that I was sorry to have ruffled his feathers and that it was unnecessary to get huffy with me. I left the store with this declaration. As I was preparing to start my motorcycle, the other employee present...the marine from behind the gun counter came outside and began watching me. I would describe it as "eyeballing" me. He looked in my eyes and spit on the ground, an explicitly outward projection of contempt and hostility. I would expect this type of flaccid attempt at intimidation from the town fool, not an employee and VETERAN. How dare you lose your military bearing! As a Marine wearing an EGA hat no less...Shameful behavior. ---That's the story I'm going to tell everyone I know. At the Elks, to my friends in the Legion, as well as in every rating website I can find. Check yourself, brown-haired young baby faced checkout clerk with a moustache. Perhaps you're more predisposed to mop the floors than face customers if you can be triggered by a question about an open door.

So I was trying to shop local and order an expensive part I needed at Ferguson's in Ruidoso and I…read morehave to say.... I have rarely walked out of a business because of poor customer service... but the woman that was working there was BY FAR the RUDEST person I have ever had the misfortune of dealing with EVER! I have never been treated so poorly and with such disregard and disrespect. I am thoroughly disappointed and pretty disgusted. I desperately needed this part, but I will be happy to buy from a robot online than spend a penny with a business that clearly doesn't need or want my business. Zero stars.

if I could give zero stars I would. We recently purchased a…read morevacation home in Ruidoso and are remodeling. We have been in Ferguson's twice and both times were met with bad customer services. The workers that were there both times were not helpful and very rude. They seem to not appreciate the DIY customer. We left both time without what we needed, because they could not tell us if they carried the drain pipe that we asked for or even give a suggestion of where we could purchase. They simply said "I don't know, you'll have to ask the guy up front." Both times there was no one "up front." Ruidoso is a small village and we expected more common courtesy, but left feeling snubbed. We definitely will not return and will make sure to let people know what kind of customer service we received.

On Feb 6, 2026 @ 12:45:32, I was at the Alamogordo Lowes Home Improvement Store #1761. I went there…read morebecause I was working on a project for my home. I needed a number of items in various departments. I'm 74 years old and I can walk but it's hard. There were 4 individuals at this store that day that were VERY HELPFUL to an old man who needed help. Their names were: SUSAN, DONALD, JOHNATHAN, & JIMMY. They were extremely helpful and patient with me in the nearly hour that they were helping me, answering my numerous questions, and organizing my multiple purchases. The lady at checkout was also very quick and helpful. I didn't get her name. The customer service these individuals displayed was OUTSTANDING!!!! They should receive commendations etc. from the store manager, regional manager, and Lowes corporate. I missed the 7-day deadline to use the survey on the receipt, so I'm doing it this way.

Ill keep my business with Home Depot. False advertising! I gotta deal with the day promo on my…read morephone on Lowe's app's website and when I went to purchase it, it said it was out of stock. No we're on the website or the app did it say that it was online only. So I called the store in Las Cruces, New Mexico and the service desk informed they would've honored the price if they had available stock but when I called Alamogordo New Mexico, they said they would not honor this price and I could come in with my phone and try talking with a manager. I'm not gonna beg I'm not gonna cause a scene in order to get something I want that I feel was falsely advertise. I just think Lowe's needs to be better at advertising these items online because I wasted a hour of my time this morning when I should have been productive. Thank you Alamogordo Lowe's for wasting my time. I'll continue to keep my business with Home Depot!

Our refrigerator broke and we had to get a new one. So Josh helped us and we got a new refrigerator…read moreand then also a freezer for the garage. The refrigerator won't be here till the 12th but we could get the freezer today. Josh was so wonderful, he delivered it today! Home Depot you have great employees! Give him a raise!!

First of all, I placed an order online. They had the local store deliver it. They only delivered…read morepart of it. When I contacted them, I was told that they are not going to honor the advertised sale. They contacted their ".com" about it. They won't honor the sale either! The next day they removed the sale. Now, getting my refund is ridiculous. I paid through CashApp. Home Depot sent them the refund, but they did it incorrectly and CasApp denied it. They won't listen. All they say is "it went through on our end". No it didn't. They don't have a Manager so the Assistant manager is in charge. He is an absolute joke! Something needs to be done about this store.

There is no other place in the Alamogordo area that carries as complete a supply of true industrial…read moretools and equipment. The owners are sharp, experienced, and friendly. If you have a question about metals, fasteners, blades, drills, etc. they can answer by drawing on many years of experience not only in supply but also in construction, fabricating, welding and such. I used to manage an industrial supply house in Alamo and I can vouch for their honesty in dealing with customers and their willingness to help. You should definitely give them a try.

I've been driving past this business for about 2 1/2 years, not knowing what it was. Well I was…read moresearching for another business and Monster Industrial Supply came up in the search. With pictures. I had to go... I'm a hardware store junkie and so I hopped in the truck and went to see what it was about. I'm mad at myself for not investigating this earlier. If you miss the Fastenal Store, this place is for you! There's a large assortment of fasteners along with tools, straps, industrial supplies, about the same stuff as Fastenal had. I'm glad I stopped, I'm glad they're here! On the NW side of the 54/70 intersection, turn in at the storage facility.

The new Harbor Freight opened yesterday, but I stopped by today. This one has a different layout…read morethan the one in las cruces, so you have to look around a little bit to find what you're looking for, but it's stocked FULL of employees walking around if you need help. I went in on a Wednesday afternoon and it was packed, but I'm assuming it's cause they just opened yesterday. It's a smaller store, but they carry a lot of essential tools and such. It's just basically like any other Harbor Freight.

The employees are friendly the store is well-stocked. It's a very good shopping experience. The…read moreprices are great.