Friendly service only exists as an illusion here. Considering everyone in the store is ARMED, including myself as a customer, I would expect zero hostility from staff. How silly of me to assume professionalism and respect are sincere at Western Ace Hardware. My family and I have spent thousands of dollars at this store, but after my experience around the 31st of July 2026, I will no longer recommend this store to anyone. To the contrary, I will make it my mission to actively and loudly dissuade people from using this store. **Warning!! Do not ask the staff why they leave the front door open in 100*F weather!!** When I asked this question in a lighthearted manner, the staff member raised their voice louder than mine, interrupted me, and briskly walked away before I completed my sentence. How dare I attempt to gently rib Ace Hardware about the fact that they prop the door open and the air conditioning just pours out the front door and allows insects to enter. Apparently this is a source of super-hurt feelings and tenderness for the mustachioed young man running the register. As the staff member escaped our conversation, I apologized, saying "sorry for upsetting you". To which the staff member stopped, turned and confronted me, asking "what was that (you said), sir ?" I advised this young guy that I was sorry to have ruffled his feathers and that it was unnecessary to get huffy with me. I left the store with this declaration. As I was preparing to start my motorcycle, the other employee present...the marine from behind the gun counter came outside and began watching me. I would describe it as "eyeballing" me. He looked in my eyes and spit on the ground, an explicitly outward projection of contempt and hostility. I would expect this type of flaccid attempt at intimidation from the town fool, not an employee and VETERAN. How dare you lose your military bearing! As a Marine wearing an EGA hat no less...Shameful behavior. ---That's the story I'm going to tell everyone I know. At the Elks, to my friends in the Legion, as well as in every rating website I can find. Check yourself, brown-haired young baby faced checkout clerk with a moustache. Perhaps you're more predisposed to mop the floors than face customers if you can be triggered by a question about an open door. read more