We had the best service at this Verizon store in Alamagordo. Sharissa waited on us and was so kind to help us navigate an issue my husband had with his Apple phone. We were on vacation and thankfully Sharissa was able to fix the issue promptly as she walked us through what had happened. This certainly added a sigh of relief and a big smile to my husband and myself! Thank you for your kind and professional help! read more

I was blown away by Verizon and their customer service this evening. My husband has an older generation iPhone that has been populating an error code over the last week or so. We went in fully anticipating being told that he would need to upgrade but much to our surprise Larry quickly offered to fix the problem by replacing the SIM card. He also offered to take a look at my device even though it was not on the original ticket. It was actually a PLEASANT experience and we both left with our devices working better than when we walked in. WELL DONE!! read more

Verizon - It's working! - Mobile Phones Near Me - Alamogordo, New Mexico

I went in and upgraded from my train wreck of an iPhone to a Sumsung Galaxy 8 plus on the recommendation of cool guy helping me. I am so happy with my new cellphone and the helpful customer service. I get great service from Verizon.....thanks. read more

it is probably a good thing for them that they are the only option in town otherwise they may have to pick up on their customer service skills. Being the only Verizon store in town allows them to be jerks and care less about their customers needs. It's all about pushing and promoting whatever brings in the most incentive during that time. And if you go to them with a problem don't expect them to give a s*+& about it! read more

Best phones in the business in this one horse town! I've noticed that some sales reps have more knowledge than others. So, your kind of gambling on who you see. What annoys me is that you have to sign in, if your simply trying to purchase an accessory for your phone. Some times it takes 20 to 30 minutes for one of the sales representative to help you. So, if you have extra time on your hands, and have patience, Verizon Wireless is the place for you. read more

Best place to change your phone service to. They paid off my old plan/contract and supplied me with better IPhones. Customer services is top notch. Tony was my sales rep and he was friendly, outgoing, helpful and not pushy. Other repps have helped me and they are GREAT also. As of now, I will not use any other cell phone company. Yes, sometimes the wait is long depending on what time of day you arrive and sign in. At least it's fair when you get seen by a rep. read more

Verizon's service is horrific in Alamogordo. I have 3 bars and LTE almost everywhere I go, yet I can hardly do anything. My email rarely loads. I can't load pictures that are texted to me. It's worse than the good old days of AOL dialup internet. They really need to update something here. It is highly frustrating. read more

Verizon sells the Samsung Network Extender Model SCS-2U01. It has quit working. I call Verizon tech support (Jason) who cannot resolve the issue and transfers me to Samsung support. Samsung support (Anna) tells me they do not support this product model and that they need to transfer me back to Verizon. I passed, was forwarded to Samsung by Verizon, and Samsung wants to transfer me back. I DON'T THINK SO!!!!!!!!! Total lack of accepting responsibility. read more