First of all let me say I am "excited" this is my 1rst review on YELP,I will start off by talking about my most recent experience at HARTLAND BBQ here it goes! I have eaten here a couple times before and really enjoyed the food (Ribs & Brisket) are very good,So since I was familiar with them I decided to recommend them to a couple work buddies of mine and we headed over there for some good eatin.When we all pulled up there I was starved (thinking about my usual "double" order of the cucumber salad) I opened the door and I was "SHOCKED" I couldnt believe what I saw a complete "MESS" the tables were dirty and the floors looked like they havent been swept in days??? I thought did this place change ownership since the last time I was there? My buddies looked around and then looked at me and chuckled (I knew I wasnt going to ever hear the end of this one,after I recommended and gloated about this place)As we approached the counter I saw a heavyset lady with glasses (never saw her before) who I "thought" was going to take our order instead she looked more annoyed and preoccupied with something apparently more important than customers,She then turned around and left us standing there,The humiliation I felt was very apparent, not only for myself but my friends also who were also left standing there.I will tell you that I am used to dealing with a more "friendlier and cordial" group of employees here, I have never,ever experienced this kind of terrible customer service before,Hopefully it was a one time "Only" occurrence.Finally another employee clearly upset as well did apologize and take our order,We all took a seat at the cleanest table we could find, Still nobody had attempted to clean any of the tables or sweep the floor even with us and a few other customers there.Miss Personality did finally show herself about (10) minutes later and walked thru the dirty tables from one end to the other and did not lift a finger to clean, sweep or that matter acknowledge customers,that is NOT the case on my other visits here, I am always approached by "somebody" there to ask if everything is good, how is the food and if I need anything else? Which as a repeat loyal paying customer I enjoy and at least expect. That is true service,respect and common courtesy this "was not" The food was great and as usual loved my ribs and cucumber salad and my pals agreed the BBQ here was very,very good,Unfortunately based on this "odd" dining experience my buddies wil not be coming back here, And I will now "hesitate" to visit because I will never know If I will encounter this type of BAD dining situation again.Maybe the next time I see my usual group working there I will ask them what there schedule is and only come on those days/evening they are there, Its really too bad how one person and one awful experience can ruin a once good thing, The food is really good and tasty and I would recommend it to anybody in Omaha,But with a explanation that the dining-In hospitality,cleanliness and overall customer service maybe lacking at certain times, Maybe the owners need to be made aware of this Im sure I am not the only one.However I still rate there food a A++++++++++
J.T read more