Everything went well! Bill Tobis was great. Professional, pleasant and full of information. We are very pleased with our experience at Harrison's Marine! Definitely would recommend them! read more

Disappointed. Not with the Mercury Motor we bought but with some of the personnel. Let me explain: We met their sales manager Bill Tobias last August with a plan to purchase a new 115hp Mercury outboard. Seemed like a nice guy. Responsive and enthusiastic. Decided to postpone till early in 2026. Called in early February. All good. We put down a deposit ($2k ... not small) to get the process moving. We gave specific timelines and, though earlier than expected, it worked OK. Still good. Did all the financing with Marisa Frank. She was excellent all the way through even apologized for some little things the finance company called for late. She was very professional. Motor installed. Seemed great. When we left the boat, I asked them to "please charge both my batteries AND grease my trailer wheel bearings!" (Common procedure with boats). I was told no problem and Marisa even noted it on our service chart. After a couple days we were notified the boat was ready. We drove up (200 miles) to pick it up. Stayed the night to be there in the morning. Got there and boat was ready. Then we learned of some options no one mentioned earlier and expressed our interest. They were able to add the option curbside and we took the boat. As we mentioned to them prior to giving them the boat FOR the install, we weren't ready to put the boat in our slip at the lake, so it was going back into our storage facility. No problems were anticipated. 2 weeks later we went back to get the boat. We picked it up from storage, prepped it, hauled it to the lake, and went down the ramp. Dipped her in ... turned the key ... nothing. Tried all the tricks. Nada!! Batteries both dead. Called Harrison's and spoke to Bill Tobias. Guess what the first thing he asked? "How old are your batteries?!" Not ... OMG, I'm sorry. Bring it in and we'll take care of it. Nope! "YOU DID SOMETHING WRONG!!!" "IT'S NOT OUR FAULT!!!" We'd just spent well over $15,000 with them. That may not be a lot to them but it is to us!!! Now, the icing on the cake!!! We pull the boat up the ramp. Haul it back to their shop. I walk in the door. No, I'm not happy but I'm not screaming or cursing. Marisa AND Mr. T are both at the counter and both on the phone with different customers. Marisa acknowledges me. Be right with you. Bill ... nothing. No eye contact. No head nod. Nothing ... kinda like the batteries. Marisa finishes first. How can I help you she asks. (Now, remember, we called in from the lake 15 min earlier and talked to Bill Tobias. The Bill Tobias, still on the phone, 5ft away from me and now ignoring me). I tell Marissa what happened. Guess what's the first thing she says, "I'm sorry this happened and I remember you asking us to do that!" At about this moment, Mr. Tobias finishes his call. Gets up. Walks by me and ... absolutely nothing. Am I crazy to be absolutely pissed at this? I'm not even angry about the inconvenience we were caused ... just this miserable failure at basic, common courtesy!! So unprofessional. I highly commend Harrison Marine's Marissa Frank for her exceptional customer service AND using her talents immediately!! for Marisa. I tried to find an owner or GM or ??? but apparently one doesn't exist so, bo where to voice me displeasure in house. Just a suggestion from someone who spent a great deal of their working life in customer service ... always lead with "I'm so sorry this happened to you and the inconvenience caused! Let's see what I can do to solve this problem!" Everyone backs off to that statement. Anything less and the fight is on. Too bad ... I was hopeful!! read more

This place is the worse service ever, they will rip you off they charge me for a " special " item when all it is a fuel filter. DONT GO THERE!!!!! read more

Staff in parts was not knowledgeable when we bought our parts.. we then had to wait over a long weekend to find out NO returns and only exchanges and then to find out they didn't have the parts we needed to begin with!!!! Be careful with what you buy because you are stuck with it!! read more

worst service ever, they screwed up my service on my boat 2 times I needed to go back or contact them. they are rude not helpful and completely incompeten. I'm a full time fishing guide I was warned to not use them but I gave them a chance and was so disappointed I did this business is a joke do not waste your time and money read more

Harrison's Marine & RV - Part they broke during a water pump installation, worst experience - Boat Repair Near Me - Redding, California

Horrible! Horrible service! They have had my new boat for over 4 weeks for 20 hr. break-in service and STILL can't give me an estimate of when it will be done. Refuses to offer anything more specific than .."shouldn't take too much longer..." I strongly recommend that unless you are looking at an expensive warranty issue, I'd skip this place and go to a dependable independent shop or Medford or Sacramento for a Sun Tracker dealership if you really need a dealer. read more

They do not have the expertise to service v drive boats. They had my Centurion 2009 Avalanche for over 2 months and finally had to suggest what part needed to be replaced in order to resolve the issue (over heating manifolds), which they thought they fixed 2x prior to $4,500 bill)...only to find out on the lake nothing changed. Besides the exorborant charges (they didn't refund any $$$ from the ineffective repairs). They allowed my battery charger and an 550Lbs ballast and some tools to be stolen out of my boat as it sat on their property...again claiming zero responsibility. The boat really came back in worse condition then I sent it in with other issue e.g. loose iginition plug, random bolts and screws lying on the floor. Just pathetic service overall. I will never trust them to touch my boat again. It is way too risky. read more

We were on a trip recently from San Diego to North Idaho, and along the way, we decided our ToyHauler did not offer us all we wanted in an RV. So, while staying near Lake Shasta we came across Harrison's Marine & RV on Facebook and saw how so many people spoke highly of them. So, we gave them a call and spoke with Bill and found him a wealth of knowledge and NOT PUSHY :) He was so pleasant and easy to speak with, not only did he show us the features of their Surveyor line, he helped us understand many of the options that were now available on the 2020 models (Love the auto-leveling) We're getting older and he explained how these new features really saved us physically from the labors of setting up and departing. Later, we met Steve who helped us with understanding how affordable this purchase could be and also helped us make a great decision on an extended warranty, that brings us peach of mind in knowing we have years of coverage now and since we're gonna be using this RV a lot more with our retirement in sight, it just made great sense. We also go to meet Terri in the office, what a sweet thing she is and Rod the owner took the time to tell us about a couple of great spots to visit on our way north. He was spot on, but I guess that comes with having been raised in the business. Overall, it was an awesome experience and with our 2020 Surveyor West 250FKS in tow, we are loving life and enjoying this great country more than ever. Thanks, HMRV - you guys are awesome - The V-C's read more

Harrison's Marine & RV - On our way to Shasta, we decided to make a change - Boat Repair Near Me - Redding, California

Worst customer service in Redding,don't spend your money here ever. I went in for some parts for my 2023 Axis T250. I wanted to change out my impeller and needed a new one so I gave them the part number and a picture of it from my friend who works at Tommys in Stockton who actually sold me the boat. They told me since I didn't buy the boat in Redding they couldn't sell me the parts!!! I don't even know how this place is still in business. read more

Fish a tournament with a friend and had problems with the prop. My friend took it to Harrisons to have that fixed, now mind you that we went from Cottonwood to Bridge bay to fish the Phil's tournament with no problem. After taking it there when he went to pick it up the axle was messed up. Now once again we went from cottonwood to the tournament back and then he took it on that Monday with no problem. He spoke with Scott about checking the cameras to see what happened and he said that he spoke with the technicians and the camera show nothing. But now he cant drive the trailer more than an 1/8 of a mile. He has been quoted now that he has to fix it or get an axle which is about $2600 with out labor. He was very unprofessional and is not willing to make it right. What kind of business are they running because my friend is under 30 and trying to get more work for his employees. What would you do in this situations since they are not willing to help? read more

I love Harrisons Marine and Scott and his crew! I have purchased several boats from them in the past and they are always fair and willing to work with my price range. For the past 11 years I have brought my Tour boat in for services and repairs and received nothing less then TOP SHELF service and speedy return of my boat. Scott is a wealth of knowledge and is always very helpful, in one instance last month he even came out to the lake to replace a part for me because I could not make it back in to the shop the day it came in. As a testament to his dedication, he did it on his day off which is even bigger indication of his professionalism and dedication to his clients. ( Thanks Scott!!) I have had Harrisons service all 5 of my boats some personal, some business related and they take great care of me each and every time. Last July Scott even went so far as to help diagnose another boats problem that was stuck on the dock on their vacation and offer to order parts for them and have them at the shop the following day so they could get off my tour boat and back onto theirs for their vacation. If I could give 10 stars I would, they may not be the least expensive, but if you want it done RIGHT THE FIRST TIME go to Harrisons Marine! Thanks for taking such great care of us Harrisons!! YOU ROCK!! Captain Michele at Fun Factory Powerboat Adventures and Wakeboard/Wakesurf School, Lake Shasta! read more

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My insurance company just cut me a check for $3k for repairs on my RV. Today (5/6/2020) I walked into Harrison's to see about them doing the work. I walked up to the service desk and a man in his mid-50's standing at the "parts" desk looked at me with annoyance that I was there and asked, "what do you need." Since I needed "service" I pointed toward the service desk and said, "service desk...". The man then repeated with even more annoyance in his voice, "what do you need." I happily said "forget it" and walked out. I'll take my $3k insurance check elsewhere. read more

My husband and I purchased a tritoon sight unseen from this company. We live 10 hrs away so sure we were extremely nervous. After a few hiccups (not on their part, the boat company) we were able to make the drive and see the boat In person. Most of our transactions were done from the phone and it went so smooth and easy. From the moment we walked in everyone was so friendly and welcoming. Bill did a great job of taking his time and walking us through the boat inspection. We had a lot of questions and he answered every one of them! We are so thankful that everyone was wonderful about sharing as much information as they could. Harry hopefully we'll meet one day thanks for always keeping us up to date on the process. read more

Harrison's Marine & RV - Boat Repair Near Me - Redding, California

I took a boat to them to have a pre-sales inspection before I bought it. They told me it had no issues and was solid. I then brought the boat to a local shop that has work on my other boats. They found over $3000 worth of work that was needed. Obviously Harrison doesn't know what they are doing or just never did the inspection at all. read more

I have dropped my boat off 2x to have some balist work done, and ended up paying over $800 and received the boat back with zero change in being fixed, and then the boat started having engine/electrical issues, which I am pretty sure the organization could have attributed to that even though I can't prove it. Bottom line, I wasted over $800 and received the boat back in worse condition than when I dropped it off. read more

Great company to work with! Very fair trade-in and we bought a beautiful boat. Excellent service from sales, finance, and delivery. Thank you! read more

$120 more than Vics Marine for an impeller service on a boat Harrisons sold me last year. No wonder they have a poor rating. Service manager needs some classes on customer service. read more

I bought a lightly used boat (2021) from Harrison's Marine in January of this year. The sales process was excellent - they took me for a test drive, provided a lot of information about the boat in a non-salesy way, and were very low-key/no pressure. Once i purchased the boat, they very kindly offered to let me keep the boat in their showroom until I picked it up on April. There were a few minor details they said they would compete/fix - they completed all of these prior to me picking up. Had a great experience working with their sales people (Bill and Justin) and would absolutely buy a boat from them again in the future. We will also go back there for service after each season. read more

Took my new lowe bass boat for it's one year service. There service tech found a gas leak on a vaulve on the top of the tank.They replace the plug for the trolling motor,but put the tool holder that the plug goes in was put in upside down. I siliconed a small fish finder on the bow, for I didn't drill holes in my new boat. While they all so left metal shavings all's over and in the carpet from drilling they drilled holes for the fish finder without calling me for permission !!!? And they mounted the fish finder bracket upside down too;!? While changing my oil and lower unit oil, they bent a piece of carpeted trim at the back by the motor !!!! Be aware of sloppy work and service!!! I'll not be recommending your shop ! Signed disgruntled new boat owner. . read more

They are rude and arrogant. The service department must be short staffed. It's been two weeks and they haven't looked at our boat yet. Check out other options. It's not a great place. We were looking to purchase a travel trailer there and the sales staff never returned our call. Went to Cousin Gary's GREAT EXPERIENCE!!!! read more

ZERO CARE OF CUSTOMER SERVICE Scott is a punk and tried to start a fight with me. I brought my new boat in that I just spent thousands of dollars on from them to get looked at. After several minutes of being ignored, I said I needed to get my boat looked at. Very rude and aggressively Scott said, Well I can't do it today! I told Scott I never said you could do it today. I'm just letting you know why we have been standing here. Scott said. Well you gave me a look. Really?! How about greeting your customer with a welcome and thank them for choosing your place of business over others!!! ZERO RESPECT CUSTOMER BEWARE All they want is your money. 0 zero 0 zero 0 zero CUSTOMER SERVICE GO ANYWHERE ELSE if customer service is important to you! Bill A. read more

DO NOT BUY A TRAILER FROM HERE!!!!! We took our trailer in when it was under warranty. Harrisions did not fix the problem correctly and we assumed and trusted that they did. Now there is more damage and we are looking at 3,000 in damage. We have tried to call for over a year and they do not call us back completely ignore us. DO NOT TRUST OR BUY ANYTHING FROM THEM!!!! read more

Stopped by Harrison's over the weekend (7/15/17) to inquire about a pontoon boat. The first sales person that we spoke with was very helpful, and escorted my family through the facility. He mentioned that they were going to be getting a boat that was exactly what were looking for, and it would be there in about a week. We told him to be in contact so that we could take a look, and that we were going to go to Sacramento and check a few other places that day. As we were making our way out of the building, a short fat bald guy starts trying to pitch why we should bye from them, and starts trashing the competition. We ask him for the lowest number on a certain boat, and he replies with : "If your not going to buy it today, then you are wasting both of our time". So I should do no research, and not compare prices, and just buy from them....that makes a lot of sense. They should stick that guy in the back office, he's definitely not suited for customer service or sales, and has hurt the company while losing a customer. If that person would have not approached us, this review would not be happening. I'm sure they can narrow down the short fat bald guys that they have selling boats there, and counsel them on proper customer service/sales. read more

Hi Yelp readers I posted a stupid review a couple of months ago about Harrisons marine in redding ca... and I would like to set the record straight... this marine center is solid... they have to be to put up with me... they did not deserve the review I gave... solid good people.. it was me and my temper... so I would ignore the other review and give them your business... thx for taking the time to read... Graham Doyle 4-7-2020 read more

We bought our boat from them several years ago. We don't use it and want to sell it so we took it up to them . That was several weeks ago and we are still waiting to be payed . We have been lied to , cannot get our phone calls returned . But they have our boat up for sale right now ! My husband talked to the Highway patrol . My niece and her husband are in the sheriffs department and have told us to contact DMV and to file a form , and that the boat can not be sold at this time . We are going to contact channel 3 and DMV if we do not have a check in our hands by Friday 11/1/2018 . I have had to resort to social media as I can not get BILL to answer his cell or tell the truth to us about when we will get a check . We feel that several weeks is long enough to wait and be lied to . Mrs. Pritchard read more

We purchased our trailer here a year ago and have had nothing but problems with this dealer. They consistently gave us wrong info on warranty work and very very slow on actually fixing various problems. We have constantly called the manufacturer to verify the information they gave us. I think the service department may be understaffed but there is no excuse for the poor customer service. Will never purchase anything from this business again read more

I am almost beyond words with these inconsiderate jerks! I took my motor in for the first time way the hell back in OCTOBER (it's March now) to get my carburetor cleaned out. It took 4 different visits for them to finally get the thing to fire up properly. At this point I thought all was well since as mechanics they should know what they're doing but I just took it out for the first time and it's running shittier than ever. If you go in reverse the engine sputters and dies if you're going full speed and decide to slow down so you can troll on the lake it sputters and dies. They did something wrong to my motor because it never did this before and when I decided to call them and see if they would take a look at it the guy on the phone was incredibly rude to me and proceeded to tell me that the soonest he would be able to look at it was 3 weeks out. Hope they enjoy my lawyers! Do not take your boat motor or RV to these guys they're rude their overpriced and they will ruin your stuff! read more

We recently bought a boat through Bill Tobias. It was a great experience! We would highly recommend them for anyone looking to purchase a boat!! read more

Scott, at Harrison's RV, was very helpful. They bent over backwards to help get our 50 amp cord to work so that I didn't have to purchase a new one. Highly recommend them! read more

Not a fan. Dealt with sales staff twice in person. They were condescending and pompous. I'll take my business elsewhere. That's the problem when you're the only show in town. Unfortunately for them I'll take my business out of town. read more

The sales department at Harrison Marine is great! They know their product & seem genuinely interested in helping. The service department, in contrast, is AWFUL! They are rude and go out of their way to make the customer feel inferior. They have had our New boat (purchased from Harrison this spring) for TOO LONG and the service department provider has been verbally angry that we are calling weekly to check on it. WE WILL NEVER REFER TO HARRISON! read more

The best sales staff in the business. Steve and the rest of the staff are top notch. They are very knowledgeable from new boats to warranty work, I recommend them before you travel out of town. I have had nothing but positive experiences with Harrison's Marine & RV. The staff is best in the industry in my opinion. They have always been very helpful and professional. Thank you guys. read more

We recently purchased a pontoon boat and the sales service was lacking. What they told us would happen and what actually happened were two different things. Our experience with the service dept so far has been good. I wish we would have gone to Sacramento or Medford. read more

Thank you to Bill , Steve and the staff at Harrison's Marine . My husband called many boat dealers including the big pro shops and we chose Harrison's because Bill Tobias was the most helpful and informative. We chose to deal with them even though it was about 125 mile away as opposed to closer dealerships that were far less helpful .They have gone above and beyond to make our dream a reality. We picked up our 22ft Suntracker Fishin' Barge today and couldn't be happier . They were very helpful friendly and prompt , keeping us updated and helping us through every step of the process. We are looking forward to many trips on the water making memories with friends and family and are thankful to the great service of Harrison's Marine for all of their help. read more

We here at Venture II Body & Paint love working with Harrison's. They definitely take care of they're customers. Scott is a delight ! Thank you guys for your business... read more

The salesman was so rude and pushy we ended up just walking out. He told us if we didn't put a down payment down on an rv sight unseen we wouldn't be able to buy one. He even argued the features that we wanted. read more

Don't bother to take your boat here for maintenance. I made an appointment weeks in advance only to find out after driving 35 miles from Red Bluff that they won't work on OMC drive boats. I only wanted an oil change. No one asked me or told me on the phone that they didn't work on OMC. NO explanation. Told me to take it to Norcal Water Sports up the road. I did and they gladly took me in and did the job the same day. I would highly recommend Norcal Water Sports over these yahoo's. read more

I was helping a friend to fix up a boat he just bought and we needed part for the motor. We went into Harrison's and got a friendly service and they had the part we needed in stock. The store inside is very nice and the associate was very knowledgable. Overall, it was a good experience and we got the part right away and were able to fix the motor the same day. read more

I purchased a pontoon boat and a travel trailer from these guys. They seem very happy to sell you their boats and trailers but when I had to have repairs done the customer service is non existent! It took over 4 months to fix my boat and 2 months to replace LED lights on my trailer! They just don't communicate and when they do its not very apologetic! It's one thing to be unapologetic but when they tried to charge me $200 for MY old pontoons that they wanted to scrap this business just failed miserably for me! Like the other review if I could have given 0 stars I would have! read more

Worst customer service I've ever had. Definitely do not recommend ESPECIALLY during tournament season!