We bought a new to us boat last year and we wanted to get the motors checked out before taking it…read moreout on the ocean. I called and made an appointment for about 4 weeks out. No problem. Appointment comes and I take the boat in and drop it off with a list of my concerns. He lets me know the tech came back from a conference and was out sick that day. Ok, no problem. After a week I call back and tech hadn't had a chance to look at the motors yet. Following week, call back again, still haven't looked at the boat. They had our boat for over 6 weeks without doing a thing and very poor communication. Found another boat shop to look at them within a week. Called back to let them know not to start and I was coming to pick up my boat. He said he would have someone look at it by the end of the week and I declined his offer. Fast forward 3 months, We were in West Marine looking for a part. They didn't have it but recommended going to the Outboard Center. My first thought was absolutely not! Work brought my boyfriend down the street from the Outboard Center a few hours later and he decided to swing in. Christina was AMAZING!! He explained our previous issues and she apologized and explained changes have been made to better serve her customers. She was able to order the parts and get us scheduled to have the part fixed in our very tight time frame. We picked up the part, installed it, and it was leaking. Called her up and she immediately called the manufacture. She didn't have the individual part but had a whole rebuild kit she was able to take apart to get the part we needed. She made an appointment to bring the boat in the next morning for Colton to get the part replaced. HE had it done by noon and got us back on the road to our vacation. Everything was covered under the manufacture warranty. They have been extremely helpful and knowledgeable with all of our questions. I am so glad we gave them another chance, they have gone above and beyond for us. I will be sending anyone I know that way.

Seriously unhappy with this shop…read more They don't seem to know the product they sell. Even after buying a new motor from them, they never follow through with what they say they're going to do like call you back with information you need after repeated requests. And this has been from the (new) owner down to the employees. None of them follow through with what they say their going to do without repeated call backs. Regret my purchase and wish I would have used another dealer. Now I dread the thought of having a warranty issue. Hope the motor doesn't have any trouble. Signing up under my Dad's account because I don't want to be uncomfortable if I have to go back in there.

Just relocated from the Bay Area and have visited Redding's West Marine Store twice for boating…read moresupplies. On both of my visits, once for inflatable life jackets and once for boat captain chairs, I had the most delightful experience. The store manager Heather, exhibited a high level of marine product knowledge combined with a very professional manner. She guided me with the proper information to purchase the right product with the right level of attributes for my needs. As a 40 year retired submarine and aircraft carrier shipbuilding executive, I can size up people fairly quickly and Heather is an exceptional individual. West Marine is very fortunate to have her as their store manager in Redding, California. ...."Bravo Zulu" Heather! Jack

Very strange and lackluster shopping experience. Lots of merchandise on the floor to be stepped…read moreover while the 2 young cashiers talked drama behind the counter the whole time I was there. I bought what was necessary but will not be back. Odd

My 2500th review!…read more Because they feared Bailey Cove was too shallow, my in-laws asked to pick me up at Holiday Harbor. First, they wouldn't sell me a $5 parking pass unless I knew someone who rented a boat, so luckily the last name I used "Hanson" worked. They asked "Scott Hanson?" and I'm like, yeah, sure. Second, parking was full (as one might expect on the Saturday before Memorial Day at 4pm), so we had to park in an overflow lot. This meant getting an escort to the lot and a shuttle back to the harbor AND it meant having to estimate a specific time to come back, which is hard when you're depending on a bunch of party boat people for the ride back (I'm looking at you, Scott Hanson. Still, though I had to go through some hassles, the three guys who helped us, including Joe and Hamilton (who are just Frank and Reynolds shy a yacht rock band) were super friendly and helpful.

We rented one of their party barges for the day on the lake. First of all, their prices are very…read moregood. It's a nice little marina. The boat was great. We were so grateful it had a bathroom on board. The staff were very nice and helpful. We had a great time. Shasta is such a beautiful lake.

Needed a battery for two motorcycles and Brandon E helped me out, he was very knowledgeable and…read morefound a battery that worked perfectly. I will come back with all my battery needs. Thank you!

Excellent products and service. They also have the best prices in the area plus they give veterans…read morea 15% discount. Location is very convenient. Next week I plan to take my motor home in and have the batteries replaced. The employee or owner that I dealt with was very knowledgeable about their products and was open to sharing his knowhow.

After having some work done on my diesel truck, the mechanic shop stated I needed two new…read morebatteries. I went by Interstate Batteries new location in the Home Depot center on Churn Creek. Tylor welcomed me in, told me about my options and got right on installing the new batteries. The store was clean and very organized. His service was outstanding and I highly recommend them for any of your battery needs.

So this started back in June of 2025 when my Battery died and because I have a vehicle that Is used…read morefor Work it's important that I get my Battery replaced as soon as possible. So I drove to this Interstate Battery location to have my Battery replaced. When I pulled up to the Business the parking lot was about full so that gave me a good sign that this was a great place to get our battery replaced. So I walked in and started talking to the Associate about my problem and they kindly offered to look at testing my Battery and advised that if the battery was bad that they would look at getting it replaced. After waiting about 10 minutes and pulling my vehicle into the bay, they tested the battery and sure enough the battery was on its last leg. The associate there offered me a battery that had a blemish and because of that it would be lesser cost. So I decided to take that one. After a period of months the battery worked GREAT! But then 2 months ago the battery started causing my vehicle not to start. If I waited a minute I could then start my car. Well this went on for awhile and so I decided to take my Vehicle to a mechanic to have the battery tested. The diagnostic came back as the battery was showing as it having Low Voltage. So I returned back to this place and explained the situation and since the battery is under warranty I was wanting to have it replaced. The one thing that I dont like here is the Associates tell you "Well if your battery is doing good then we cant replace it for you after we test it" I mean maybe they have to say that, but a customer isn't going to come in and lie about the battery they are having problems with. WELL maybe they would, but no honest person would anyways. Especially with us having to drive almost 3 hours 1 way to look at having a battery replaced. Oh, and if you live in Sacramento, dont go to the Wherehouse because they dont do installs. They can test your battery but they want you to take the battery out and also to bring it to them. Anyways, so after having a conversation with Destin, he said because the battery wasnt showing 300 cold cranking amps that he would go ahead and replace it. Well after waiting about a half hour, my car was finally back on the road and with a new Battery. Let me tell you that since that day of having my battery replaced a week ago, I havent had any trouble with it since. The only reason why I am giving this a 4 star and not a 5 star is because I dont think Associates should be telling customers that if the battery is Healthy then they cant replace it. Because from a Customers perspective they are gonna know best with what is wrong with their vehicle if the only thing they replaced that started the problem was the battery.

I had a dead key fob. Phone was locked in my car. Walked into their doors and the three staff…read moreworking were the absolute nicest folks I have ever met in a store. They assisted me in getting my car unlocked and got me back on the road. This review has nothing to do with their products or what they sell, but it speaks volumes about the type of people they have working their store. Truly kind human beings. And that still matters.

Went in and got a quote for a tri fold tonneau cover and rhini spray liner for my 2023 Silverado…read moreand next thing I made an appointment for next day, great customer service, great quality work and it was all completed in one day.

Simply Audio is the BEST. They really take good care of their customers. Audio done right!…read more Thanks Simply Audio!!

Hubby took his 1970 Bug in for a new stereo system and they did a fantastic job! Got it back the…read moresame day, very reasonable prices.

Everything went well! Bill Tobis was great. Professional, pleasant and full of information. We are…read morevery pleased with our experience at Harrison's Marine! Definitely would recommend them!

Disappointed. Not with the Mercury Motor we bought but…read morewith some of the personnel. Let me explain: We met their sales manager Bill Tobias last August with a plan to purchase a new 115hp Mercury outboard. Seemed like a nice guy. Responsive and enthusiastic. Decided to postpone till early in 2026. Called in early February. All good. We put down a deposit ($2k ... not small) to get the process moving. We gave specific timelines and, though earlier than expected, it worked OK. Still good. Did all the financing with Marisa Frank. She was excellent all the way through even apologized for some little things the finance company called for late. She was very professional. Motor installed. Seemed great. When we left the boat, I asked them to "please charge both my batteries AND grease my trailer wheel bearings!" (Common procedure with boats). I was told no problem and Marisa even noted it on our service chart. After a couple days we were notified the boat was ready. We drove up (200 miles) to pick it up. Stayed the night to be there in the morning. Got there and boat was ready. Then we learned of some options no one mentioned earlier and expressed our interest. They were able to add the option curbside and we took the boat. As we mentioned to them prior to giving them the boat FOR the install, we weren't ready to put the boat in our slip at the lake, so it was going back into our storage facility. No problems were anticipated. 2 weeks later we went back to get the boat. We picked it up from storage, prepped it, hauled it to the lake, and went down the ramp. Dipped her in ... turned the key ... nothing. Tried all the tricks. Nada!! Batteries both dead. Called Harrison's and spoke to Bill Tobias. Guess what the first thing he asked? "How old are your batteries?!" Not ... OMG, I'm sorry. Bring it in and we'll take care of it. Nope! "YOU DID SOMETHING WRONG!!!" "IT'S NOT OUR FAULT!!!" We'd just spent well over $15,000 with them. That may not be a lot to them but it is to us!!! Now, the icing on the cake!!! We pull the boat up the ramp. Haul it back to their shop. I walk in the door. No, I'm not happy but I'm not screaming or cursing. Marisa AND Mr. T are both at the counter and both on the phone with different customers. Marisa acknowledges me. Be right with you. Bill ... nothing. No eye contact. No head nod. Nothing ... kinda like the batteries. Marisa finishes first. How can I help you she asks. (Now, remember, we called in from the lake 15 min earlier and talked to Bill Tobias. The Bill Tobias, still on the phone, 5ft away from me and now ignoring me). I tell Marissa what happened. Guess what's the first thing she says, "I'm sorry this happened and I remember you asking us to do that!" At about this moment, Mr. Tobias finishes his call. Gets up. Walks by me and ... absolutely nothing. Am I crazy to be absolutely pissed at this? I'm not even angry about the inconvenience we were caused ... just this miserable failure at basic, common courtesy!! So unprofessional. I highly commend Harrison Marine's Marissa Frank for her exceptional customer service AND using her talents immediately!! for Marisa. I tried to find an owner or GM or ??? but apparently one doesn't exist so, bo where to voice me displeasure in house. Just a suggestion from someone who spent a great deal of their working life in customer service ... always lead with "I'm so sorry this happened to you and the inconvenience caused! Let's see what I can do to solve this problem!" Everyone backs off to that statement. Anything less and the fight is on. Too bad ... I was hopeful!!

Great experience very knowledgeable. Thank you. He showed me how the motor works and how to do…read morethings on it so it was a really good experience.

Randy, returned my call immediately and was honest about the hectic boating season and the…read morechallenge of fitting my water pump repair into his schedule. He called back within a day and made certain that I was on the water promptly. He came to me, was upside down, (inboard pontoon), sweating, but never broke stride, nor did he ever complain. Within 2 hours was complete and charged a more than fair price. A great guy with old school values... Randy is a guy you can depend on.