Everything went well! Bill Tobis was great. Professional, pleasant and full of information. We are…read morevery pleased with our experience at Harrison's Marine! Definitely would recommend them!

Disappointed. Not with the Mercury Motor we bought but…read morewith some of the personnel. Let me explain: We met their sales manager Bill Tobias last August with a plan to purchase a new 115hp Mercury outboard. Seemed like a nice guy. Responsive and enthusiastic. Decided to postpone till early in 2026. Called in early February. All good. We put down a deposit ($2k ... not small) to get the process moving. We gave specific timelines and, though earlier than expected, it worked OK. Still good. Did all the financing with Marisa Frank. She was excellent all the way through even apologized for some little things the finance company called for late. She was very professional. Motor installed. Seemed great. When we left the boat, I asked them to "please charge both my batteries AND grease my trailer wheel bearings!" (Common procedure with boats). I was told no problem and Marisa even noted it on our service chart. After a couple days we were notified the boat was ready. We drove up (200 miles) to pick it up. Stayed the night to be there in the morning. Got there and boat was ready. Then we learned of some options no one mentioned earlier and expressed our interest. They were able to add the option curbside and we took the boat. As we mentioned to them prior to giving them the boat FOR the install, we weren't ready to put the boat in our slip at the lake, so it was going back into our storage facility. No problems were anticipated. 2 weeks later we went back to get the boat. We picked it up from storage, prepped it, hauled it to the lake, and went down the ramp. Dipped her in ... turned the key ... nothing. Tried all the tricks. Nada!! Batteries both dead. Called Harrison's and spoke to Bill Tobias. Guess what the first thing he asked? "How old are your batteries?!" Not ... OMG, I'm sorry. Bring it in and we'll take care of it. Nope! "YOU DID SOMETHING WRONG!!!" "IT'S NOT OUR FAULT!!!" We'd just spent well over $15,000 with them. That may not be a lot to them but it is to us!!! Now, the icing on the cake!!! We pull the boat up the ramp. Haul it back to their shop. I walk in the door. No, I'm not happy but I'm not screaming or cursing. Marisa AND Mr. T are both at the counter and both on the phone with different customers. Marisa acknowledges me. Be right with you. Bill ... nothing. No eye contact. No head nod. Nothing ... kinda like the batteries. Marisa finishes first. How can I help you she asks. (Now, remember, we called in from the lake 15 min earlier and talked to Bill Tobias. The Bill Tobias, still on the phone, 5ft away from me and now ignoring me). I tell Marissa what happened. Guess what's the first thing she says, "I'm sorry this happened and I remember you asking us to do that!" At about this moment, Mr. Tobias finishes his call. Gets up. Walks by me and ... absolutely nothing. Am I crazy to be absolutely pissed at this? I'm not even angry about the inconvenience we were caused ... just this miserable failure at basic, common courtesy!! So unprofessional. I highly commend Harrison Marine's Marissa Frank for her exceptional customer service AND using her talents immediately!! for Marisa. I tried to find an owner or GM or ??? but apparently one doesn't exist so, bo where to voice me displeasure in house. Just a suggestion from someone who spent a great deal of their working life in customer service ... always lead with "I'm so sorry this happened to you and the inconvenience caused! Let's see what I can do to solve this problem!" Everyone backs off to that statement. Anything less and the fight is on. Too bad ... I was hopeful!!

Doesn't really do mobile repairs..,cannot quote without having the boat at his shop.read more

Great experience very knowledgeable. Thank you. He showed me how the motor works and how to do…read morethings on it so it was a really good experience.

We bought a new to us boat last year and we wanted to get the motors checked out before taking it…read moreout on the ocean. I called and made an appointment for about 4 weeks out. No problem. Appointment comes and I take the boat in and drop it off with a list of my concerns. He lets me know the tech came back from a conference and was out sick that day. Ok, no problem. After a week I call back and tech hadn't had a chance to look at the motors yet. Following week, call back again, still haven't looked at the boat. They had our boat for over 6 weeks without doing a thing and very poor communication. Found another boat shop to look at them within a week. Called back to let them know not to start and I was coming to pick up my boat. He said he would have someone look at it by the end of the week and I declined his offer. Fast forward 3 months, We were in West Marine looking for a part. They didn't have it but recommended going to the Outboard Center. My first thought was absolutely not! Work brought my boyfriend down the street from the Outboard Center a few hours later and he decided to swing in. Christina was AMAZING!! He explained our previous issues and she apologized and explained changes have been made to better serve her customers. She was able to order the parts and get us scheduled to have the part fixed in our very tight time frame. We picked up the part, installed it, and it was leaking. Called her up and she immediately called the manufacture. She didn't have the individual part but had a whole rebuild kit she was able to take apart to get the part we needed. She made an appointment to bring the boat in the next morning for Colton to get the part replaced. HE had it done by noon and got us back on the road to our vacation. Everything was covered under the manufacture warranty. They have been extremely helpful and knowledgeable with all of our questions. I am so glad we gave them another chance, they have gone above and beyond for us. I will be sending anyone I know that way.

Seriously unhappy with this shop…read more They don't seem to know the product they sell. Even after buying a new motor from them, they never follow through with what they say they're going to do like call you back with information you need after repeated requests. And this has been from the (new) owner down to the employees. None of them follow through with what they say their going to do without repeated call backs. Regret my purchase and wish I would have used another dealer. Now I dread the thought of having a warranty issue. Hope the motor doesn't have any trouble. Signing up under my Dad's account because I don't want to be uncomfortable if I have to go back in there.

I purchased my 1995 bayliner here. It was a return and sold new for 17,000. I was able to purchase…read moreit for 10,000. It had minor carburetor trouble which they repaired that same day. I had it 15 years with no problems. Then a drive bearing went out. Only because I forgot to pull the plug and boat filled with rain. They repair it for 600.00. Insurance company said they didn't cover boats that sank on dry land lol. It has now been 20 years and because of a outdrive leak the outdrive needs repair. Guess who I am taking it to! But first I am giving them first shot at selling me a pontoon boat. Thanks Shasta Inboards.

After a long boating season, my poor boat needed help. I have had numerous poor experiences with…read morethe Mastercraft dealer in town, and had in the past had positive dealings with Shasta Inboards. $1,090 later, I go to take the boat out, and they have removed the drain plug from the rear, not replaced it, and it is nowhere to be found. Not trusting that they wouldn't have removed the middle t-handled plug, I unsnapped the carpet to remove the center bilge access and they had cross-threaded it in trying to put it back and and jammed it. Cannot open it. No idea if the center drain plug is in or not. It is 101 degrees outside, a Sunday, and I cannot take my boat out, am out $1090 and have ZERO confidence that any of the work was done right. It makes me sad, there is nowhere to take a boat to have it worked on in Redding. I suppose there are so many boaters and so few places to have them worked on that any kind of service is accepted. Right now I just want to sell my boat, this is too much work and too depressing.

While camping at one of Redding resorts our refrigerator died and we called Albert as he does…read morewarranty work. He came out that day and took the time to trouble shoot the problem, but as we already knew, the cooling unit had died. Albert DOES do warranty work thus billing the company and saving us a couple thousand dollars out of pocket. If your in this area call him!

I recently called Albert to help repair my RV water heater. He was friendly, professional, and…read morefair on price. He came to the RV resort I was staying at to work on the water heater while I was at work, and worked around my schedule. He is now my official go to in Redding!

Chris and Nathan did an amazing job diagnosing our houseboat engine problem. We appreciate their…read morehonesty and finding the difficult parts for our old masterfab! It's good to know that there are people we can trust and who know what they're doing when it comes to boat engines. They are very experienced.

Chris came to the marina yesterday and got our houseboat dialed in. Idles and shifts into gear…read moresmoothly. Thanks again