Stayed in the North tower and enjoyed our room. Pretty spacious and seemed updated. Toilet kept…read moresounding like it was running but, it wasn't? Kind of weird. Parking was easy for us as we parked in the back by the casino with no issues. The main reason we went was for the pool and cabanas on Saturday. Input server Jamie was awesome. Attentive, hustler, and multitasker. She was, for sure, the hero of the day. But the staff ran out of taquitos, ran out of sprite, messed up a couple of orders that Jamie wrote down correctly. Bar line moved decently quick. Pools were clean and comfortable. Overall, good time. Casino was fun for being a California casino. I'd come back but I'd make sure to ask for the same room we had in the north tower. Prices for a room were a bit ridiculous (high) and we couldn't "modify" our reservation. There was no term or condition saying we couldn't change from 2 to 1 night. However, a band is in town and it's comic con weekend. Place was completely full. I'll probably go again at some point but, it wouldn't be my primary choice.

We had a fun and super relaxing staycation at Harrah's So Cal. ‍ We stayed two nights. Here are our…read moreratings breakdown. It was my first time to Harrah's. Room: We stayed in a Premium King room in the Dive Inn Tower. The view of the pool area was fantastic. The room was clean and I love that even though it doesn't have an actual balcony, it has a sliding glass door that opens so you can get lots of fresh air. The room rate was reasonable using the Caesar's Rewards app. Food (not including Hell's Kitchen): food options are limited. There are currently two full service restaurants that are in the process of rebranding. This leaves current food options limited to fast food, Chinese food, and pool food. There is a cafe, which we ate at once, and it also falls under the one star category. Hell's Kitchen: Definitely worth the splurge! Food and service were impeccable. We enjoyed our meal very much. (Reviewed Hell's Kitchen separately. Night life: Not a destination for night life. There was a band that played one of the nights, but it was not really our jam. Casino: As far as casinos go, it was fine. We are not gamblers, but we threw a few $$ in a video blackjack game. Casino is very smoky. Pool area: This is definitely a highlight and was the main reason for us choosing Harrah's. There is a swim up bar and a large adult only pool. Kids are allowed at the lazy river portion so that area gets super crowded. But it's a fun vibe. We appreciated that the rest of the pool area is adults only (21+) and the staff were on top of running kids out. Adequate chairs and umbrellas for shade. It was in the 90's when we were there, which was just perfect. Overall, a nice destination especially if you are wanting some R&R pool time.

We visited Pala for my mom's birthday, and she had a blast! The drive in on Highway 76 is pretty…read morewinding and curvy (east of interstate 15), but completely worth it. There's plenty of eateries and bars with live entertainment, even a gift shop. The casino itself is modern, clean, and has spotless restrooms. We started with a hearty breakfast and coffee at Pala Cafe, which was awesome. The staff here is super friendly and stepped in to help whenever we looked lost. A hotel guest even went out of her way to tell us how much she loved her room stay. Game-wise, they have a good variety from penny slots to high rollers, plus a great mix of classic machines. Like any casino, the slots are hit-or-miss; some pay out a bit, others are tight. Although there's a smoke-free area, the smell lingers so I did see some people wearing masks due to the smell. We loved the outdoor patio with umbrella tables for a quick breather. Overall, we had a fun experience and will definitely be back!

We have arrived Saturday to take advantage of pool time. We were informed pool would be closing at…read more6 instead of 8pm due to a concert. We were not informed of this event until we got here. Then we arrived at 4:10 to learn our room was not ready. We asked if we can leave are luggage with the bell but they were closed said we had to go to front desk we just left there the line was long. We took our luggage to the pool. So embarrassing!!!! Never again Pala!!!

Ok this place caught me by surprise. I was thinking it was going be a large restaurant because you…read morecannot see it from the road, but they have a large street sign. For years I've been wanting to try this place. After an outing in the Desert with my sister-in-law, we decided to try this restaurant it would be both our first time. My sister-in-law and I walked into the restaurant and found the place to be very busy as you would expect at dinner time. The crowd was mostly elderly, could be regulars. For appetizers, we ordered the potato skins. For our meals, I ordered the special of the day, Seabass with pilaf, and vegetables. My sister-in-law ordered the soft crab cake. And before our appetizer and meals arrived we were served a basket of rolls which looked like regular rolls, but when you bit into them, they were warm and very tasty. Both of our meals were very good. Sadly we had no room for dessert. Where our table was situated, we could see pretty much the entire restaurant. The only thing that was not visible was the sitting bar but everywhere you sat, you would be looking out a window. It is all around the windows. One of the window area they had hummingbird feeders hanging, and you could see the hummingbirds haven't their dinner as well. Service was very friendly. I would love to come back and try some other items on their menu..

We've visited three times because of the consistently great reviews, assuming we must have caught…read morean off night. Unfortunately, the experience has been the same each visit. Sitting at the bar feels oddly enclosed and lifeless. Even with open windows, the atmosphere comes across as closed off and quiet in an uncomfortable way, more empty banquet hall than inviting restaurant. Each time, the place felt dead. Service at the bar was also lacking. The bartender was frequently away talking with servers, leaving us waiting a long time for drinks despite how slow the restaurant was. The food was equally underwhelming. The sides that are often praised, including the twice-baked potato, tasted like frozen, reheated items rather than something freshly made. The meat itself was mediocre and forgettable, with nothing that stood out. We really wanted to like this place and gave it multiple chances, but after three visits, we're genuinely confused by the hype.

Fun spot, but very smoky and the slots are packed close together. Free masks at the players' club…read moreand I recommend getting one or two. Casino is pretty clean though. No piled up ashtrays. (Ugh) There is a large nonsmoking section which is where we spent a lot of time. Unlike some other casinos, they don't just chuck old machines in the section but have a good mix. And there are several self-serve beverage stations throughout the casino. My friend had never seen that feature and he now loves this casino, lol. Harrah's is only about 10 minutes away.

I have a service animal and was initially denied entry. They claimed they do not allow psychiatric…read moreservice dogs only seeing eye dogs or guide dogs. When I explained all of his training and then tasks they said he was not "acting like a service dog" and they said they watched footage of us waiting for a minute while they were coming and that he was "pulling on his lead" and "not patting attention" I said I take an accusation like this very seriously and that if they are truly claiming that I want all of this is writing and documentation of him "not acting like a service dog" as well as that video evidence of him not acting like a service dog. I then unfortunately had an episode due to the drama of it all to which my dog tasked and my husband stepped up and took over. They then realized they had messed up, changed their mind and said "we will allow it just this time" Absolutely ridiculous. My dog has gone through extensive training, been certified through two trainers, has passed his CGC and public access and the audacity for a security guard to say he wasn't acting like a service dog because he wasn't looking up at me every single second is ridiculous. They are not robots, he can get stepped on if not careful, he checks in every 10-15 seconds and alerts just fine. They would not show us footage of him "not acting like a service dog" which makes me think they were just lying to try and not allow us entry. I'm only writing this review so others don't feel absolutely awful since the valley view security treats people as the service dog police. I understand people abuse and lie about service animals, but it was quite obvious my dog is trained. To be questioned like a that was awful and just sad. Just be for warned you're going to be questioned like a criminal and may or may not be allowed entry with a service animal.

Wonderful resort! So much to offer for all ages! Clean as…read morewell and spacious rooms. Quick and courteous service and a great value for what you get here! They accommodated all our needs. We can't wait to fo back.

Been coming here with my family the same week every year for over 20 years. I've never seen this…read moreplace any lower than it is now. The dishes have food on them still. The AC was broken when we arrived. Spider webs in the showers. The bed sheets have caused such a bad rash that I'm having to cut my vacation short by 4 days. What a disappointment this place is becoming.

We stayed in room 7103. Clean room, 7/10. Stains on carpet and couch. Towels too rough. Bed was too…read morefirm, I couldn't sleep well. Temps not so great, definitely have to lower yourself. Makes the room musty when not cool. 7/10. You are close to the pool so you can hear a lot of noise. Thankfully the curtains are sun and noise blocking if needed. We didn't request an ADA room but got one anyway. Shower head was Kohler, 10/10 but water is so easy to flow into the bathroom floor with the ADA set up. Walls too thin, had to complain about neighbor screaming loud sporadically, playing a game with his kids. They took care of it right away. Parking is fcfs. Coming back after 7pm is a pain. Amenities are wonderful. Coffee place was great, but sometimes the door is locked during hours of operation - you have to check the front desk for service. I would stay here again for the amenities.

Nice getaway resort if you don't want to travel far. It has a lot of good amenities. Rooms are nice…read moreroomy and comfortable. They have a fridge and coffee maker. You get a pass to to rent paddle boards or kayak but kids can't do it so you will pay $20 to do a paddle boat. They have a fire pit and give you smore packet to make smores. The reason for the 3 stars goes toward the staff and manager Andrew. They told me over and over that they offer shuttle service to and from golfing and their restaurant which is less thank half a mile away. Walking distance. When I called for them to pick me up, the girl at the restaurant never got a hold of someone so I waited. When I went back she's like no one answered and I said well were you ever going to tell me? She calls again 3x no answer. I call with my phone some guy answers. Said that someone from the restaurant needed to call. I pass the girl the phone. I hear him tell her we are busy and can't pick anyone up. He was on speaker. She noticed he was being unprofessional and she took it out of speaker. Get back and talk to a manager Andrew to tell him the experience. He basically sweeps it under the rug and said he was the only one there and he didn't answer the call. Other reason for low rating is the wait time in the counter. Seems like There's a lot of people in the back but only one person helping. People had to wait for bikes and check in checkout. It was a bit of a cluster. Overall nice stay. The cleaners and maintenance crew were super nice and friendly. Worth the money paid for the experience and the amenities.

Although the grounds are beautiful, the administration the Welk/Hyatt has been consistently…read moreirresponsible and unreliable over the last 11 years that I have been an owner. Among only a few of their disappointments are- extremely long waits on hold; no call backs; there was a problem with a credit card and they end up sending me to a collections , saying that they had tried to call me an email me and call me but there was no record! So the lied! I had to spend much extra time getting that off my record but I still had to pay a couple of hundred dollars just for the fees and Welk/Hyatt took no responsibility. They have sent my points on to Interval without my permission and then told me they were doing a courtesy by giving me back my points! Then when I said, I want to keep all of my points with you for this time, they ended up suspending 180 /240 points- after paying two thousand dollars for HOA fees. They could have made an exception... Joyce simply did not care....terrible customer service. She told me I could exit and try to sell the property ( and that is very difficult , because people have a wizened up to timeshares scams? ) Joyce from resolutions was very cold and rude.... I look at that as theft. They might seem nice , but they don't take care of their clients and they make a lot of mistakes and they don't remedy them. And who knows why they have that kind of attitude? Maybe they are not paid well or treated well , and that's why they treat their clients as such. I've also stayed in rooms that had no hot water.And the showers weren't working! But most of the time , the rooms are beautiful. If you want to stay at the Welk or other resorts, the best way to do it is booking directly with the resort. They will tell you that the time sure is the best way.But it's not. Save yourself a lot of heartache and don't do timeshares; it's definitely a waste of much of your energy trying to book w them and deal with all the mishaps. And unkindnesses.

Thank you Patrick Hyle for your professionalism and expertise in customer service! It was late and…read moreyou were probably on your feet for so many hours. You really did it for us by checking us in so smoothly and attending to all our needs swiftly. We do not always have the best experiences with Front Desk from being an owner for 10 years now. Your service will be memorable because that is how I imagine The Welk to be represented. I sincerely hope you continue the great work because I can only imagine how many more people you made comfortable by your performance. Thanks Patrick

Sublime. Could not get a more perfect 4 days. The classes, staff, spa, room, accommodations were…read moreamazing. Could not imagine a more perfect girls trip to reset. Cannot wait until I can return.

This place is like a Disneyland for adults and I can't wait to come back. I went alone and made the…read moremost beautiful friends for life. I went for Lisa Hubbard's Pilates week and she was phenomenal. For being healthy food, the food was amazing and I probably ate too much of it lol. The activities were amazing. The place is legit like traveling to a five star resort in Tuscany and breathtaking. The servers were amazing, particularly Devon, James, Jacob and Jordan. I loved Victoria- she was a hoot and really listened to me and helped me achieve some of my goals on this trip. Kristen was a great person to talk to life coach- I could talk to her all day. The staff was so accommodating you can even text them all day long if you wanted to ask them for snacks or whatever else you need. I can't say enough good things and I can't wait to go back. also big shout out to the chef we made our own pasta with him and it was the best pasta I've ever had. And also biggest shout out to John the owner he would have dinner with us and was so friendly and had the best stories. Thank you so much.

Upon check-in, I was disappointed to discover that I was assigned a one-bedroom suite, not the…read moreone-bedroom villa that was advertised and that I booked. The suite does not include the in-room washer and dryer that was one of the amenities that influenced my decision to book this offer. Unfortunately, the problems did not end there. When we arrived at our room, our key cards would not work. We were forced to wait outside our room on the third floor for approximately 15 minutes until a bell attendant arrived to let us in. We were then informed that the door lock had a malfunction and required a battery replacement. Despite this, the issue was not fully resolved until 10:33 p.m., causing significant inconvenience and disrupting the first day of our vacation.

Everything... Miscommunicating for check out. Leaking ceilings long long waits for everything…read more I had an issue and the front desk person was like my manager will call you back and I'm like oh ok. Then I realize wait they don't even have my number.. some girl at the front was just super lazy

DO NOT BOOK ANY EVENTS AT THIS PROPERTY! We book a wedding…read moreat her property in April, Dawn was very unprofessional and unorganized. When trying to plan with her venders they were unresponsive and never got back to us and left several Messages. Our wedding was canceled due to the pandemic and Dawn did not refund the money she received from us. We even told Dawn she can she could keep a percentage of the money due to the little work she did to plan our wedding. Dawn told us the money we gave her was already spent and maybe if she got a loan she could give us some of it back. We never heard back from her for over a month so we called and emailed her and her response was basically to bad, not my problem. We we're already disappointed on having to cancel and then to have be mute to the whole situation was disappointing, frustrating and very unprofessional. For the cost of this venue you would expect much better customer service.

My husband and I got married on Dawn's property and it was picturesque! Planning was a breeze, the…read morepictures were perfect (on this page too!), I received a ton of compliments on the setting, and everyone had fun. There is not a venue like this in all of San Diego county. We also stayed at the BnB which made the whole process very easy day before and day of. This venue is ideal for small or medium size weddings.