Food is plain, no spices used at all. If you are black, be prepared to welcomed with a courteous smile. If you are white, be prepared for rude and impolite service. Easy to watch how others were treated versus us. We won't be back, I can fry fish at home that tastes way better without the attitude at 1/3 of the cost. Not sorry, I had nothing to do with slavery, am not racist and have many black friends. read more

Never ate here before but chicken sounded good so looked up a few local places. The google reviews of this place were pretty bad, but they are recently opened and most the issues seemed to relate to order time, so I called at 1:10 for pick up at 2. I have class at 2:30 so figured that would work well. Arrived at 1:47, paid and waited. The owner was very busy answering the phone, as well as taking orders and handing them out. Hard to tell but seemed like one or two employees only in the kitchen. It is easy to see why some wait times are long. They make everything to order and doing that with fried food is tough. The google reviews saying it smelled bad are wrong. It smelled like delicious chicken. I was super excited to get my food. But 2:00 passed. It wasn't possible to ask the owner as she was very busy. At some point a customer (who I presume is an off duty employee) stepped up to help call out orders and hand them out. About 2:13 the owner gets a call about a wrong order. Looks like my order had been handed to someone else. Sadly I was unable to wait longer as I had to get to class. The staff was NOT "ghetto" as another reviewer stated. Nor did I find them unprofessional in any way. The owner seemed a bit frustrated given how busy they were, but I have worked in fast food my entire life and it is very normal (and valid) to be flustered and overwhelmed when you are swamped with orders and short staffed. Since I never got my food I can't say anything about it, but it did smell amazing and given how busy they are, I am sure it is great. They are a new business with the issues any new business has. New businesses don't have tons of money to buy lots of friers so ofc with less fry vats and cooking everything to order, it will take time. Also, with less money, you can't hire as many people. The owner is clearly working the positions of 3-4 people. If you want to eat here (and you should) I would 1) Call an hour ahead 2) Be prepared to wait a bit 3) Always check your order (which you should do anywhere) 4) Leave your outdated puritan view of "professionalism" at the door. People are not 'ghetto' for not using British english, nor are they rude for being flustered when there is a lunch rush. read more

Food was ok. Service was bad, she acted inconvenienced by our presence. They really don't want you to eat there. Will not be going back.

food is good as any harolds chicken place. but customer service here is very unprofessional. very ghetto. employees need to be trained to speak proper english and need a script of what to say when taking orders over the phone. they shouldnt be saying "un huh" and "what you want" and "alright" as a form of goodbye or have a nice day. also, all essential employees should receive discounts, not just firefighters, ems and police. postal workers need to be added to that list as it is two businesses away from the establishment and would gain more business as the postal workers are very diverse and are very familiar with harolds chicken. read more

7 of us order chicken, catfish, pizza puffs, mozzarella sticks, fries, coleslaw...EVERYONE agreed that the food was incredible. So happy to have a MUCH better alternative to KFC and Popeyes. We'll be back. read more

We always look forward to new places opening in town, so decided to try this one. The place is a little grimy, dark, kind of unwelcoming. My husband really wanted to get chicken, so we ordered anyway. They were out of a few things, including dark meat. It took awhile to order, took even longer to get our food. We waited 45 minutes before my husband went and checked, give them another few. So 50 minutes later we finally settle in to eat, they gave me shrimp instead of catfish. I wasn't about to wait another 45 minutes, was just going to eat what I got. Went up to ask for ketchup, again waited. (The staff is inattentive and more focused on socializing.) The gal proceeds to ask me if I was missing my catfish. I tell her she gave me shrimp. She says "oh can I have that back?" I tell her I already opened it. "That's fine." So I go back to the table, wrap the shrimp up, hand it over, ask for ketchup again. She takes the food I had touched and puts it in a bag for someone else's order! At this point I don't even want to eat but forge ahead and was super disappointed. The fries were soggy, unseasoned, and barely warm. The catfish was a good portion size, but the breading was very thick and hard. The bread is just a slice of sad white bread, the coleslaw comes in a tiny condiment container. My husband said his wings were okay, not worth the price though. We won't be back. read more