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Harned Oil

1.0 (1 review)
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Propane

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4 months ago

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Suburban Propane

Suburban Propane

(2 reviews)

Please do not go to this business they are absolutely terrible.customer service is gross at best.i…read morecalled and complained about not getting as much propane as they they charged me for and they told me I was wrong and that they just jacked the price by two dollars in less then a week without telling anyone.apparently they have many class action lawsuit against them for many things including ripping off their customers and over charging.please do yourself a favor and go through someone else.

Ordered Propane for our home on Tuesday, December 26th at 10 am - was told by the representative…read morethat there would be a delivery to our home either that day or the next day. *No delivery Tuesday or Wednesday.* Called on Wednesday, December 27th - was told by the representative that there would be a delivery the next day or by Friday. *No delivery Thursday or Friday.* Called on Friday, December 29th - was told by the representative that there would definitely be a delivery by the next day. No delivery on Saturday - our propane tank is now on EMPTY!!!! Called on Saturday at 11 pm - was told by the representative - "no problem, we will get an Emergency delivery to you this evening". Received a Call at 2:30 am - "we can't deliver propane to your home due to weather conditions - but you can call the office on Tuesday, January 2, 2018"! We have been left with "0" propane since Saturday, Dec. 30th, 2017! It has now been 5 days with no propane (my homes source of heat) and 9 days since we called in our order for propane. The outside temperatures during the last 5 days has been between 5 & 19 degrees fahrenheit!!!! What kind of service company would leave their customers in this situation - SUBURBAN PROPANE!!!!!!!!!!!!!!!!!!!! PS: This is not due to any payment issue on our end - our account actually has a credit - which means we have paid ahead - $150!

Suburban Propane

Suburban Propane

(1 review)

WORTH THE READ I had a propane fireplace installed and…read morereached out to Suburban for service. The man who installed it showed me exactly where they needed to look to hook it up inside. When the "technician" (I feel a loose term) came he dismissed me and removed all the logs, subsequently having me do a jigsaw puzzle for the next few days to get the flame right. Additionally, he did not bury the line outside and that was what i feel, a call I should not have had to make. Fast forward, I have had 2 Fireplace companies look at my fireplace because it would not stay lite. Two Professional companies, 4 visits, and numerous parts changed and head scratching. Neither company could see anything wrong with the fireplace but changed out the only parts they could think to be causing the issue. But still did not stay lite. After some phone calls and web research I had some concerns it could possibly be the propane tank or the gas inside it. I called Suburban to come inspect it I asked that I be present so that I could ask questions and see what was being looked at, so I could feel comfortable knowing I actually needed to replace my fireplace. Craig told me "no problem" but instead I get a voice mail from Craig stating that their Technician, Gene, looked at it and didn't see anything wrong with it. Suggesting I get yet another fireplace company to look at it. ARE YOU FRIGGIN KIDDING ME???? Again dismissed!!! So I call them and say I would like them to come pick up their tank. It has been over 2 months and it is still in my yard! I might also add that when I started having problems with my fireplace I had them fill it. They charged me for the full tank tank and I have had over $300.00 in credit held hostage for going on 2 years. You have been warned!!!

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Harned Oil - propane - Updated May 2026

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