Ordered Propane for our home on Tuesday, December 26th at 10 am - was told by the representative that there would be a delivery to our home either that day or the next day. *No delivery Tuesday or Wednesday.*
Called on Wednesday, December 27th - was told by the representative that there would be a delivery the next day or by Friday. *No delivery Thursday or Friday.* Called on Friday, December 29th - was told by the representative that there would definitely be a delivery by the next day.
No delivery on Saturday - our propane tank is now on EMPTY!!!!
Called on Saturday at 11 pm - was told by the representative - "no problem, we will get an Emergency delivery to you this evening".
Received a Call at 2:30 am - "we can't deliver propane to your home due to weather conditions - but you can call the office on Tuesday, January 2, 2018"! We have been left with "0" propane since Saturday, Dec. 30th, 2017! It has now been 5 days with no propane (my homes source of heat) and 9 days since we called in our order for propane. The outside temperatures during the last 5 days has been between 5 & 19 degrees fahrenheit!!!! What kind of service company would leave their customers in this situation - SUBURBAN PROPANE!!!!!!!!!!!!!!!!!!!!
PS: This is not due to any payment issue on our end - our account actually has a credit - which means we have paid ahead - $150! read more