Not usually a fan of rental car places whether alone leave reviews. However I felt that I needed to…read moreleave a review since the young man behind the counter at the airport was nice, friendly and outgoing. More times than not the rental car people are rude, seem bothered and generally act like they have the worst job in the world. So it was surprising to see someone so full of positive energy and overall good vibe... Good job Hertz

I shouldn't have even given this a 1 star, but because our car was ready for us when we arrived to…read morethe Erie Airport, that's a positive. We did all the check in process stuff and they just sent us to the parking lot to search for our space number. No one came out to look over the car or show us where to find the car. We got in the car and were instantly greeted with the scent of pot. We don't do drugs, so that was horrible. We figured we would see if the smell would go away overnight, and if not, we were close enough to stop back the next day. We got to our Air B&B and when we got out, we noticed the rims were extremely damaged- not by us. We took pictures to show, and decided to go back the next day. When we arrived, no one was at the counter. We had to ask Enterprise to contact someone. About 20-25 minutes passed and finally someone came in. The man was apologetic and said he would call me or text me that night as another car was coming in. He said I could pick it up either that night or when it was convenient for me the next day. We were visiting for a wedding, so I told him I could get it before noon the next day. Well, I never got a call, text, or email from said employee. Said employee never checked the damaged rims. Seemed like what we were talking about was completely normal, and to us it is not. I drove a crappy car that shouldn't be in the fleet around all weekend. The pot smell was so overwhelming, when we opened the doors everyone could smell it. When we arrived back to the airport to return the car, no one was there. You are supposed to write your info down for mileage, but no pens/pencils are even available. We will never rent from Hertz again, nor recommend the Hertz at the Erie airport. Unreliable. Unprofessional.

I've been using this location for rental vehicles for years and it's been convenient & reliable…read more However, this past year has been challenging. Lack of availability on many days to prevent making a reservation, not having a car despite having a reservation and then poor customer service on top of it all. Even after speaking with a rep from the office confirming your rental & then the following day they have nothing for you & claim they don't understand what happened. I do not recommend renting from this Enterprise location.

Be careful renting from this place: the manager erroneously told us specifically that we could…read morecharge a different credit card of a different person when we arrived at our destination. Not true, causing a huge inane charge runaround. Will not return to enterprise. Too many idiotic runarounds caused by her misinformation.

Zach was extremely helpful and offered the best customer service I've ever had with any car rental…read morecompany. Thanks for setting our trip off with a friendly start!

It is with dismay that I must take my business elsewhere. I made a recent rental in Erie,…read morePennsylvania only to arrive on an American Airline flight to find no car. I had made the reservation two months earlier. When I called the "Customer Support" number I was told, "Sorry there is nothing we can do for you." When I asked to speak to a supervisor I received the same response. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. It is sad that your "customer service" is not really service at all. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. It is for this reason I happily take my business elsewhere.

Check engine light came on saying coolant was low. Took the car here and was told the sales guy and…read moremanager looked and said it was full. Yep looks full to me. I told them I was driving to Michigan in the morning and didn't want to get stranded. Wish me luck. Way to help out an Executive Elite customer.

Great service and I was able to get in and out very quickly. I was even able to get transportation…read morewhere I needed to go.

Super friendly staff that are caring and accommodating. The process was quick and they had cars…read morewhen nobody else in town did. Customer service is top notch and the car we got was clean and new. The process in and out was less than ten minutes.

. I am trying to get them to get this car they gave me, this manager said he was taking the…read moreinsurance off and if anything happens I will be responsible. And they refuse to pick it up. I can not drive this little car and the manager knew this, he said a SUV would be ready by Friday or Saturday at the latest. Being in a accident has me anxious driving. I would have went to another company. Then the manager wouldn't tell me who owned the company says he couldn't give out that information. Worse customer service ever.

Had rented a car in Erie, Pa on Wednesday December 20th. Was set to return on Tuesday, December…read more26th. Due to record breaking snowfall and a state of emergency, I was unable to return till Wednesday December 27th at 8:30 Pm. Was charged over $100 extra. When Alamo called I told them I was happy. This was before I knew how much extra I was charged. I have rented from Alamo many times in the past year. This is how my loyalty is rewarded? Huge charge during a state of emergency when police told drivers to stay of the road. Time to look at Budget or Hertz.

From the owner: Save time, get great deals and discounts when you book your next rental car with Alamo at Erie…read moreAirport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in PA and abroad at over 1,000+ airport locations.

This car rental rented us a car with expired tags ( by six months. We were pulled over and warned…read more I contacted the company and also open an online claim for help. The customer service refused to help or replace the car. We were unable to drive it our entire family reunion. We also had to illegally drive it back to airport where we found the counter closed at 11am. We were also charged more than quoted and they refused to give us anything off. Worst company customer service EVER! I will never use them again. We rented in Aug 2025

I prepaid for a car at the Erie PA airport -- NO CAR AVAILABLE--…read moreI was forced torent a car from someone else THEY WON'T GIVE MONEY BACK ***WOW*** suggest renting elsewhere

Frankie is great, honest guy who will get you what you need and nothing more. Always works with…read morecustomers to make sure the money is right and easy on the customer. I won't take my vehicle anywhere else, Im not someone who trusts any mechanics, but I do trust frankie.

From the owner: We're a small family owned business that takes pride in helping out our customers in any way we…read morepossibly can.

All the vehicles smell like weed. They will only run your…read morecredit card:debit card on time. I forgot to turn mine on when they ran it. But, they said couldn't run it a second time because it won't be excepted. It created a headache and 3 hours of my time to be able to rent a vehicle that smelled like weed

We waited 3 moths to get our Daughter into a Doctor that would require a road trip. When I realized…read moreour car was working on a wheel bearing I simply made a reservation with a nearby Enterprise. Immediately I was uncomfortable because there was no way I could find to speak to the local counter. The agent abroad who took my reservation was very nice and answered all my questions, unfortunately what was happening at our local agency on State St. in Erie PA. was not the same as she was telling me. When we arrived they had no car for us, and tried to give our family a truck for our road trip, not acceptable as I didn't know how tight parking would be at the hospital. We left, driving to the next closest rental agency (who had no cars available) before stopping back. While we were gone a car came in, saving the day! So we began the rental process again only to find out they would not be open the following day for our return and we would be destined to pay an additional 3 days because they would be closed for the holiday. By this time we had literally minutes to leave and make our appointment, so I began frantically calling other rental agencies, none of which had a car available due to the holiday. Had I been able to SPEAK TO A LOCAL AGENT IN THE FIRST PLACE I would have simply called another agency and reserved a car ahead of time. We were instead forced to cancel the appointment at the last minute. Speaking to the local agency is a super way to communicate things like the size of vehicle required, and "Oh, by the way, we'll be closed when you come back". This was not my first time with Enterprise, but it will be my last. From now on if I cannot speak to an agent at my local branch I will not make a reservation, and I encourage you to do the same.

The Platinum Plus contract is awesome..for Ferrell. You get…read moreto pay a premium fee to pay 35% above market price for Propane. But luckily for the consumer it also comes with service and integrity that is on par with cable tv companies. If you choose them, you have only yourself to blame.