I was married here and the service left something to be desired.
My first mistake was to fall in love with the rose garden, which they ripped up a few months later and replaced it with a lawn. When I found out about the renovation on my own, it made me wonder why we were not contacted about it especially since we had booked the garden to be married in.
When I sent an email about the renovation, it was not answered. I instead had to show up at the venue for her to address my concerns. Her empty promises of adding more flowers to the lawn area, did not happen on my wedding day. It was a major disappointment.
Second mistake, was trusting their recommended vendor list and hiring their top DJ recommendation of their son Shaun. We were promised a play list when we signed the contract. It seemed like Shaun told us the entire year he was "working on it" and would get it to us "soon". 2 weeks before the wedding, he provided us with a short list of artists that he had. He still stated he would get the play list to us. At rehearsal, he told us several new things -
1. that the microphone he had stated he had, would all of a sudden not reach the ceremony area, eventhough he had said when we first booked him that he had microphones for the ceremony.
2. The playlist never appeared. I had provided him with a list of songs on my own, that I would provide - which come to the actual wedding - he ignored.
He actually told me flat out that he never intended on doing a playlist, he didn't think we were paying him enough and basically we should be grateful if he even shows up because he's so busy.
3. The music would have to be turned off or significantly down at 10. We were not told this when we booked the venue. If he had been told this - we would not have paid for extra hours wasting our money.
We had trusted the venue to provide us with adequate place settings for the wedding at a price per person. They had told us that there was to be no paper plates and disposable dishes, but they were serving the soda into plastic glasses. Eventhough we were told they would provide - wine glasses, champagne glasses and water glasses. The water glasses never appeared and the guests got plastic glasses and bottles of water handed out to them.
The dishes provided were not what was discussed as well. They said they would provide the china for our service for a price. For what we were paying, we expected some sort of formal dinnerware, not some glass plates with grapes on it that looked like they dug them out of their basement.
They didnt have enough glasses either. They had threatened my friend that if she lost her glass, she would be cut off from the bar.
I was told that they normally block the parking lot off by the garden so that cars cannot park there. Cars were allowed to park then, then when we asked that they move them, they put up a fuss about moving the cars.
Another issue I had was with the timing. We had paid for 2 extra hours. Our ceremony was supposed to start an hour early. However, when we arrived they had wine tours going through, people trapasing through the venue getting drunk, messing up our decorations. We kept telling them our ceremony was going to start in a few minutes and to close the bar and get the other people out of there.
Linda seemed quite shocked about the time our wedding started. She said they didnt close until half an hour more. Eventhough our times were stated in the contract. She had to be told several times before the people left. They were still there about 5 minutes before the wedding was supposed to start. She finally closed the bar and told them to go right before our ceremony. So we had to wait for them to leave.
I was kind of appalled that they took the time to make an announcement at the wedding about how they were also selling the wine in the gift shop if anyone was interested. It seemed very tacky.
I also was pretty upset that they started setting up for another wedding before all of my guests had left and we were well within the hours we had paid for. They started taking down tables, moving chairs back to the ceremony area.
I had some out of town bridal party and they would not give us a date for rehearsal. They kept moving it on us. It was pretty annoying considering I had people booking flights to come in.
All in all it the service was bad. read more