Please read my first review, as this review is just in response to Lina's reply.
I attached photos to support this reply. I crossed out names/numbers/etc. for privacy reasons.
So let's address Lina's concerns:
1.) She mentions that she gave me a $1500 discount. So when Lina first sent me an invoice, there were 12 items on there that she was initially charging me for. And with those 12 items, she was charging $1500 for complete installation of decor and rentals. As mentioned in my first review, we decided to only have Lina do the day of coordinating, the ceiling drape, dessert table, and table linen rentals. So we cut that list from 12 items, down to 4 (technically 3 if we're looking specifically at decor and rentals). I do send an email asking if there's a way to adjust the pricing for the installation of decor and rentals. I even say "I understand if you have a standard pricing for that though. The reason I'm asking is because we're having a hard time wrapping our head around paying $1500 for the ceiling drape and linens." Lina does reply with "I can definitely adjust the installation and labor fee if you are only ordering linens and ceiling drapery." Keep in mind that the ceiling drape and linens had their own separate cost, and that the installation fee was an additional cost on top of that. So would you not agree that it'd make sense to decrease the installation fee if we significantly decreased the amount of work we wanted you to do? Anyways, Lina did decrease the $1500 down to $500. And even with the first invoice, she had already applied a $500 discount, which I didn't even ask for. So yes, in total, it was a $1500 "discount". My point is, I simply asked if she could adjust the installation fee, understandably so, I would think. And I was truly appreciative to Lina for that. But that still doesn't excuse Lina's lack of communication, as well as the fact that she didn't follow my requests when it came to what I wanted in terms of the decor. Also, Lina stated that I repeatedly made changes to my invoice that she "didn't have to accommodate but I did." Umm, I only made changes to the invoice twice? If that's too taxing for you, then wow. Also, if you read her email, it clearly states "Please also email me any changes, substitutions or removals you would like to make to your quote." I made changes to the invoice before I even made a deposit. I could understand her frustration if I had made changes to the invoice after everything was set in stone, and a deposit had been made. But that was not the case at all.
2.) I'm only finding this out now, but I didn't even know that the drapes were installed on Friday (my wedding was on a Saturday). So thank you Lina for calling yourself out and letting everyone know that you didn't inform me that the drapes were installed on Friday (another example of her lack of communication). Otherwise, of course I would have said something in order to have it fixed. In my first review, I mentioned how I texted Lina on Saturday asking her for a picture of the reception (she didn't bother to take the initiative to send me pictures). I had sent her a text while I was on my way to the ceremony, and I didn't even see the picture of the drape until way AFTER the ceremony. So at that point, there was no time to have it fixed.
3.) Now THIS one really boggles my mind. She says that I refused to provide her with any of my vendors' information. I hired Lina to do my day of coordinating. Now can someone please explain to me why I would refuse to provide my vendors' information to my day of coordinator? There's no logical explanation, right? And that's because this is absolutely untrue. I'm seriously laughing at how ridiculous this is. Please, just see the attached photo and you'll see that I sent a text with the vendor names/numbers.
4.) Lina wishes I reached out to her directly before "bashing" her online. In my mind, everything had already been said and done. I paid for services that I was not satisfied with (everything was paid in full before my wedding). I don't see how it could have been made right at this point when the event that I hired Lina for has come and gone.
Also, Lina says that she's "Attaching photos if I can to controdict [sic] her false claims." Not one thing I have written is false, so I'm really curious to know what these "false claims" are. Please do attach photos.
Everything that I have written is absolutely true. I didn't over exaggerate anything; I simply wrote what I experienced. So if this is considered "bashing" to you Lina, even though everything is completely factual, then maybe you need to take a step back and re-evaluate your services. You're only a victim of your own actions.
So, my fellow Yelpers, I simply wanted to share my experience in the hope of helping others. I wouldn't have written a novel if all of this was false. That's how unbelievably unhappy I was/am with Lina. Believe me or not, the choice is yours. read more