I had a very frustrating experience with this shop. I was told I could pick up my motorcycle before…read more5 p.m., so I took time off work, hired a towing company, and waited over two hours at the shop. No one showed up, no calls were answered, and no response to my email until the next day saying they were "closed due to unforeseen circumstances." This lack of communication cost me money and wasted my time. On top of that, I provided all the correct parts for the repair, but the bike still wasn't fixed. When I questioned the charges, I was told I should pay in full regardless of the outcome. The mechanic also claimed taking my bike without an appointment was a "favor," even though he saw me drop it off and could have simply asked me to take it back if he wasn't going to fix it. To make matters worse, he charged me every penny without considering any adjustment to the bill, even though I lost money on towing and wages because he was unavailable and unresponsive. His emails throughout this process were hostile and dismissive, showing bad faith and very poor customer service. Things happen, but a professional shop should take responsibility, communicate clearly, and not leave customers stranded with bills for incomplete work. Based on my experience, I cannot recommend this business.

I had a very disappointing experience with this motorcycle repair shop. I brought my bike in for a…read moreroutine tire change, I purchased my own tires, he replaced the tires and charged me for 3.5 hrs of labor @ $170 per hour cost, not only was the tire replaced but they had used the manual way and damaged my wheels. I noticed these damages on the wheel after I came home that definitely weren't there before. To make things worse, the price they charged was way too expensive for the quality of service provided. Definitely not worth the money. I won't be coming back and can't recommend them to others. To top it off Oil and Filter change costed me $210 in addition to the tires replacement cost. Yes this guy does a lot of talking but u know great talkers and not doers. never going back here again and will advice you the same.

Quality Staff, Quality Service!…read more We moved to the Sterling, VA area this past June and since the move, my daughter Celeste has been aching to get another motorcycle. She did her research and was blessed to find MG MotorSports less than 15 minutes for our new home. The crazy thing about her motorcycle journey is that the first time we had ever been in the Sterling area was when we attended our first ever "Finish The Race" gathering at Calvary Temple. At the time we never envisioned living here now. MG Motorsports exemplifies the true sense of community with just how they show their sense of professionalism with their customers. From beginning to end My daughter and I were impressed by the attention to detail in helping my daughter feel confident in her selection. Both Zach and Greg made themselves available for any and all questions and final delivery scheduling. I knew the hand shakes were true and a lasting relationship in this communities motorcycle world was there for her going forward. I strongly recommend to anyone interested in a quality motorcycle purchase to take yourselves to MG MotorSports

Mike, his wife and the entire team at MGMotorsports are fantastic!…read more I purchased a 2023KLR650S in July and the price was the best I could find anywhere in the country. Part of the reason I say this is because I know they couldn't have made a lot of money on this sale. Yet every single interaction was a pleasant surprise! When I called about the bike Mike answered all my questions in a straight forward manner. He quickly told me the out the door price, the history and condition of the KLR (even sent me a video of it) reconfirmed that it was ABS, the crash bars and racks were included, they had copies of the service records, only had 780 miles on it. He was patient during the process of me wiring MGMOTORSPORTS the payment. His communication was excellent. He also offered reasonable shipping from VA to OK or agreed to store it a couple weeks until I could pick it up. When it came time to pick it up Mike personally met me at a subway station and drove me to the shop in Sterling. The motorcycle was ready to go and his wife was great with all the paperwork ready. I watched and listened as they dealt with other customers and they were sincerely pleasant with everyone. When it was time to leave, Mike and an employee checked the fluids, tire pressure, ect, one last time in front of me. We shook hands, he had an employee lead me in a company truck out Sterling to the main road headed west so I wouldn't get lost. Every couple of days as I leisurely rode back home to Oklahoma Mike would text me to make sure everything was good and askif I had any questions. I know this long winded, but for once something that seemed too good to be true, WAS TRUE@ My email is rsnowder@gmail.com and I will gladly answer any questions about my experience with MGMOTORSPORTS! Bob Snowder

I usually work on my bike myself, but this year I didn't want to spend too much time on it,…read moreespecially replacing the stock front fork with an Ohlins on my Yamaha XSR700. I also wanted a second set of eyes to check all my work and inspect everything once in a while, so I dropped my bike off at Fairfax Cycles. The main service I requested was to replace the front fork and exchange the fork and brake oils. I bought the Ohlins fork from Partszilla and dropped it off at the shop. I was missing some other small parts needed, and they were able to order it for me. I had a budget I wanted to stick to, and they were able to work with me to meet my budget and the services I needed. They were very flexible. For the amount of work done on my bike, I'd say the price was fair. The place is very busy all year round, though. Please set your expectations. You'll likely have to wait to get serviced. You'll also need to pick up ASAP. I felt good about all the services performed on the bike. The installed Ohlins fork makes the bike so much better. Will I come back, a definite yes.

This place is far into the shopping area, I had a little trouble navigating which area to go into…read morebut there are small signs to point the way once you see the bikes at the end you know youre in the right spot! I was a bit intimidated to walk in as I dont look like a stereotypical motorcyclist but the gentlemen was super friendly and fast with helping me. I brought in a broken clutch lever that I didnt have the right tools to fix it myself. He was super quick to fix it for me and didnt even charge me for the quick fix! Would def come back if I need anything to fix for my bike!

Josh provides the customer service that is beyond expectations, especially these days…read more Had some trouble with the hand brake on my 2007 Road King. I picked up a new piston and was having trouble replacing it myself. By luck I ran across his shop. Reached out and he was incredibly responsive and accommodating. I brought the brake master cylinder into him, went to the store down the road, came back and it was fixed. He gave great suggestions for bleeding the cylinder and then the brake lines. Brakes are back to normal. All good.

This shop will make you forget the dealer and their overpriced T shirts. This is where to take your…read morebike for service, upgrades, and repairs. If you want to be treated like a valued customer, take your bike to a small place that's focused on good customer service and good craftsmanship.

Hunter worked with us and was absolutely fantastic! Hunter got me interested in a Road guide and…read moremade it very easy to feel comfortable taking it home! Very one we spoke to and dealt with were very professional and informative! Will gladly come back for any other Harley needs!

Robert from the Parts department consistently delivers outstanding service--always helpful,…read moreprofessional, and courteous. When I needed a new 12V battery for my Livewire, he made the entire process smooth and easy.

Have been going to Crossroads Cycle for about a year. He discovered the bad rear brake installation…read moreon my VFR800 from another shop. Fixed it, inspected it, got me back on the road in a day, no drama. Dennis is both an excellent mechanic and a trustworthy businessman. Great combination and will keep me coming back.

Brought my 14 Fatboy in today for a much needed brake flush. Dennis quoted me a fair price up…read morefront, and told me he would do his best to do the work today. The bottom line is these guys delivered. Price as quoted (well below the local MotorCo dealer), with the work done professionally and to spec, while I waited. I see people on here saying all the good reviews were written only by friends of the guy who owns this business. Don't believe it. I met Dennis for the first time today, when I brought my bike in. I trust him, and I think you can, too.

So far, I've taken two of my bikes to RNR, and they always do a stellar job. I recently had a slip…read moreon mount and ECU Flash done to my GSX-R 750, and its like night and day. My bike sounds amazing, and feels so much smoother on the throttle pull. Great customer service from the front office to the garage. I will be brining my bike back for a Dyno-tune soon, and also will bring her back for routine maintenance. Definitely recommend !

This is my go to motorcycle repair/maintenance shop. They have been servicing my FZ07 for over 1…read moreyear now and I'm always happy with results and customer service. Rick and team greet you immediately and make you feel welcome And wanted. They perform the work as requested in a fair time frame. Communication is simple, call make an appt and get an email confirmation of the work requested immediately after the conversations I just got a duel sport wr250r and plan on taking it here for new tires, chain and upgraded sprockets/gears. Would recommend RNR to anyone seeking honest work at fair prices...

I have always had good shopping experiences. I haven't used the service department but their parts…read moreand clothing departments are great! When you walk in the door, there are always sales reps there to greet you (of course) but they aren't overly stalkerish when you look around at bikes. Specifically, the parts department employees rock! There has always been someone available to help me when needed and they know their stuff quite well. I've always gotten good answers from them. The parts manager, Robin, is really nice and really helped me out recently with a problem I had with some parts I got from them. I feel like he really went out of his way to help me and I truly appreciate it. The location is really convenient and the store is always neat and organized. Inventory is usually good and turnaround time on orders is pretty standard compared to other dealers I have used. The last part I ordered took three days which wasn't bad. It would probably be quicker to order online but then you can't take advantage of Whitt's rewards program so the wait is worth it for big stuff. Their rewards program is pretty standard. A point per buck and the rate increases as you build points. Military gets 2x points which is greatly appreciated! I always look forward to stopping here for parts and I'm quite sure my next bike purchase will be from Whitt's!

I had to spend thousands after their Service Department had "made repairs"…read more NO Dealership with a conscience or care would have EVER put a job like that in the hands of a consumer. There's a reason they're referred to as a Stealership. See my FULL review on their website.