I rarely write reviews. But we called around to the big box stores today to see if there was a…read moreWeber grill that was already built. No one could really answer as to whether or not they had one built. I googled Weber grills near me and found Ace in West Hartford. Larsen Ace Hardware was beyond nice on the phone and went out of their way to find one that was already built. We didn't have to drive to a million places to actually find one that was built already. Thank you! We were cooking on our brand new grill by 5pm tonight!!!

I always end up at their "hub"! Whether I'm getting a storm window fixed, knives sharpened, am…read morebuying lightbulbs, or need a paint sample, the helpful employees always get me the service or information I need promptly.

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

I made my first purchase (Stihl lawnmower) at Carr Hardware in August 2025 and was provided with…read moreincorrect information by the former manager Mark. I bought this lawnmower from them out of desperation since no other store in Connecticut had one available and our old lawnmower died. Reached out recently and spoke with the new manager Darán who was trying to rectify the situation. Since I couldn't go into the store when he would be available (I live 40 minutes away) he referred me to speak to the assistant manager Dillon. Dillon is one of the RUDEST person I've come across with. He needs serious customer service training and etiquette. i won't be shopping there again!

Bought nearly 40 replacement vinyl Crystal windows from them. Forgot to save the energy rating on…read morethe windows for tax purposes. Asked them if they could take a picture of one and send it to me...they refused...and the higher I went the less cooperation I got, so I am screwed out of my energy rebate by this dispicable place.

Don't buy appliances there, they sell junk! Got a…read morerefrigerator with no meat draw, dented door that they never replaced, & wire, not glass shelves for CRT energy conservation program. They don't stand behind what they sell!

"The screen door slams, Mary's dress sways Like a vision,…read moreshe dances across the porch as the radio plays" (Bruce Springsteen) We have a three-season sunroom in the back of the house with screens on the windows and sliding door. When that nasty Christmas week windstorm dropped a whole load of tree debris in our backyard, some of it struck the back of the house, and cut holes in a window screen and the slider screen. So we threw the damaged goods into the car and drove them over to Matt at Welden Hardware. Within just a few days, he called us and said the screens were ready to be picked up. They look great and the price was very fair; in fact the job cost just a few bucks under what our homeowner's insurance company allowed on their estimate. Welden is really quite a cool store. We spent some time wandering around when we dropped off the screens and saw a big variety of products -some of which you'd expect to see in a hardware store (electrical, tools, paint, garden equipment) and some surprises, like snowblowers, kitchen supplies, and gloves. Next time you're thnking of driving to one of those big box hardware stores, check out Welden. You'll probably find what you're looking for, and the customer service will be off the charts fantastic.

Really refreshing not to have to go to a big box hardware store for a change. Just moved to…read moreSimsbury and needed a small thing the movers lost. Matt knew just what it was, found it for me and was incredibly helpful. Really happy to have found Weldens!

If I could give these guys no stars, I would. I am a small business owner opening a new store. I…read moream GCing the project (I have reasonable experience in residential) but not commercial and I have a very skilled carpenter for installation. The store has 4 interior doors that we would like to be metal. I explained to the gentlemen what I was looking to do. I had the door width and height, swing and that we wanted them to be metal. He asked me if I was a contractor, which I responded no. Every question I asked, such as, is the door depth inclusive of framing and sheetrock for metal doors, I was met with some snide comment about how a contractor would know this answer. I asked what other information he would require so I could come back with the complete information he was requesting. At lighting speed he rattled off about a half dozen things. I asked if I was bothering him and he said he usually works with contractors who know this information. I said will you only sell to contractors, his answer was no, but they know all the information he is looking for. So rude, so condesending. Off to Tull Brothers.

We purchased an older home and had a lock for the front door that looked like it was from the…read more1800s. I called a friend who suggested that we dismantle the innards of it and take it down to Builders hardware to see if they could change out the locking mechanism. That they did and rather quickly, even filing down some areas of the new one to ensure a perfect fit. These guys are awesome!!!

Great place to shop. Great Store, If you have a concern, ask for Joe. He will help you. Nothing…read moreis impossible. See you soon.

This wonderful old-school hardware store is close to my office. I like the fact that it's small and…read morefull-service. The owner and his employees are always here to help you. Big box stores leave me basically on my own. Their employees seem to sense when you need help and run away. I'm older and love full-service stores like this that remind me of a different time, before independent hardware outlets started to die off. (Remember full service pharmacies, too?!) Brace yourself for some little points that some may find annoying: the inventory is organized with no rhyme nor reason (that's why it's good to ask). For example, I recently was looking for ant traps. There is a display with mousetraps and traps/repellants for spiders, wasps and roaches. No ants. I turned around and was going for help and there, at the end of an aisle six feet away from the rest of the pest supplies, was a good variety of ant mitigation products (don't buy the little Raid traps, they were useless - I upgraded to a costly, elaborate alternative and it rid us of ants in our summer kitchen.) Finally, the owner has a lot on his plate. He can be abrupt - on the verge of grouchy. But he has a good heart and is never malicious. Just grouchy. The employees can be brief with words and cheerless, but they'll get you what you need and get you on your way rapidly. After all these caveats, a "plus:" they carry many of the latest items - you'll find stuff like the latest laser measuring tool, the hot colors in paint, LED lighting equipment including dimmers, and metric screws, nuts and bolts. Try them. If you like walking around an old-school Hardware "emporium," this is the place for you!

The ventilation system for my dryer had fallen a apart inside of my walls. So I was without a dryer…read moreand the cost to repair that would have been in the thousands. (I live in a condo and it was a large area of sheetrock and ceiling that would have had to have been cut) George responded to my cry for help and hooked me up with a self venting system for my dryer!! It was inexpensive and works beautifully!!!

All is hit or miss based on donations, but overall, if they have what you're looking for, it can be…read morea great find at reasonable cost

This shop is a cross between an 'Estate Sales' business and a 'Good Will' shop. Some of the items…read moreare very high quality (Waterford glassware) other items are more mundane (common glass pitcher). Definitely a come often and see what they have sort of business. One big, open floor organized by type. Bathroom items together, chairs/lamps/coffee tables near each other and so on. There were some brand new, never used, 30" bathroom vanities with marble tops, two larger vanity tops only - also marble, a couple of medicine cabinets, lots of doors both inside and out, attic vents for the exterior, tiles, so many chairs from waiting room to living room. Beds, electric stoves, carpet squares, office chairs, lots of lovely curio cabinets, desks, some artwork, mirrors, and plenty of lamps, some books, and a little bit of kitchen ware. Remember to look up! There are a lot of ceiling lights suspended from pipes running overhead. The prices here are excellent. I'm a big advocate of reduce, reuse, recycle and this is a good location to find household items, some used, some new and your purchase supports the Habitat for Humanity mission. Win-win!

HUGE selection, the largest I've seen. Friendly, helpful staff. Prices fair. They have the tools…read moreand expertise necessary to make sure your job is done right.

Love this shop! Small town feel, but had EVERYTHING I needed for our kitchen renovation…read more When the big box stores were quoting 3 months... I got my stuff in three weeks!

Creepy privacy policy. It's no wonder they have signs posted warning about their (anti)privacy…read morepractices. Facial recognition, tracking of what isles you enter, logging of what products you check out with, license plate readers, and more. Yikes. The staff are...fine. In some categories, they have a nice selection. However in many other categories, they have one single option. The prices are comparable to Home Depot, sometimes a little lower. But Walmart prices tend to be better, for the items they sell.

Lowe's has aggressive, harassing solar salespeople walking the floor. These individuals wear…read moreLowe's uniforms so you think you're going to get help and you get a sales pitch including probing questions. Lowe's please stop this practice so I can just shop at Lowe's