I've never had a bad experience there or at their rental facility next door. Joe and his team are…read morehelpful and friendly. He always stands behind his products and service. I check both City True Value and Just Ask Rentals before going anywhere else. There is a large selection of good quality products and machinery, and the prices are excellent. Check his place out first. You will not be disappointed.

My daughter has a scooter up at UConn but it's back tire was flat. I could not stretch the new…read moretire onto the rim - I struggled with it for an hour. I took it here, went first to the store part. A friendly woman told me to bring it over to the rental area next door. I told her I just didn't have the strength to get the tire on - she said "Joey can probably do it, he's got bear claws for hands". Took it to Joey with the bear claws, he took it in back, and 5-10 minutes later he came back with the tire on the rim. I thanked him, asked how much and he said " nothing, that's what I'm here for". When I said no, I have to give you something, he said no and started walking in back. I threw some money on the counter because he saved me hours of frustration! Thank you Bear Claw Man!

The guys were friendly and helpful. The prices were much better than the big box stores in area.read more

I don't usually write reviews, but after dealing with the service department I feel I should save…read moreother people the trouble and aggravating experience I went through, after charging me a pickup and return fee, my tractor sat there for over three weeks without being looked at and after me telling them what it needed, the told me that they couldn't get the part because it was a brand that they didn't deal with,and they asked me if I was able to get the part. I then asked to return the tractor untouched and without a refund. Their unprofessional treatment left me with no other choice but to go somewhere else.

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

If I could give these guys no stars, I would. I am a small business owner opening a new store. I…read moream GCing the project (I have reasonable experience in residential) but not commercial and I have a very skilled carpenter for installation. The store has 4 interior doors that we would like to be metal. I explained to the gentlemen what I was looking to do. I had the door width and height, swing and that we wanted them to be metal. He asked me if I was a contractor, which I responded no. Every question I asked, such as, is the door depth inclusive of framing and sheetrock for metal doors, I was met with some snide comment about how a contractor would know this answer. I asked what other information he would require so I could come back with the complete information he was requesting. At lighting speed he rattled off about a half dozen things. I asked if I was bothering him and he said he usually works with contractors who know this information. I said will you only sell to contractors, his answer was no, but they know all the information he is looking for. So rude, so condesending. Off to Tull Brothers.

We purchased an older home and had a lock for the front door that looked like it was from the…read more1800s. I called a friend who suggested that we dismantle the innards of it and take it down to Builders hardware to see if they could change out the locking mechanism. That they did and rather quickly, even filing down some areas of the new one to ensure a perfect fit. These guys are awesome!!!

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

I don't live in Cheshire anymore, but when I need something for my dad, this is my go-to. Friendly…read morestaff, fair prices, and full disclosure: my grandfather worked there 75 years ago before going into business for himself (and getting his tools and materials from there). Still, I'd be there even without the slight family connection.

I love shopping at this Ace Hardware store it gives you that old neighborhood hardware store…read moreatmosphere . This store is quite large, and I have found many items here that I couldn't find in a big box store.They are all about giving great customer service.There is always an employee nearby to help you,or answer questions. You can also pull right up to the door for parking.

I bought a jet tub and vanity 4 years ago and the plastic eyeball jets started to crack so I went…read moreto see Donna the showroom manager and she said tub is discontinued, she then gave me a contractor whom she uses for repairs phone number but the guy never returned my voice messages, eventually i found replacement jets online after days of searching, they only had gray and my original ones were white but i installed them anyway. Overpriced and bad customer service, i wouldnt buy a washer from them in the future if i had to, Terrible experience.

They have a nicer showroom and a bigger, cleaner space. Had parts on hand. Glad these places are…read morestill around. Prices were better than other places after brief internet search. Overall, positive experience. If only they handed out free coffee and donuts ... but contractors have a beer belly already and should spare the added calories.

These guys are very helpful and easy to work with! I have used them for many HVAC related items…read moreand they always come through!