I made the mistake of purchasing a Stihl MS 171 chainsaw from this Ace Hardware store - clearly a…read moremajor mistake as it is a disappointing and frustrating piece of garbage. I strongly recommend against buying one. Moreover, I will never go to this dealer - Carter Ace Hardware in Eustis, FL - again. They have lost a customer and I advise others to not shop there as well. When the dealer tried to demo the chainsaw for me after I'd purchased it, it would not start and kept stalling out. The dealer said their Stihl tech would be in a couple of days later and they were sure it probably just needed a minor adjustment. The dealer called Tuesday afternoon telling me the carburetor merely needed to be adjusted, it was now working great and I could come to pick it up. When I went to the Carter Ace Hardware store to pick up the chainsaw, two of their employees tried to demonstrate how to use the saw. They, again, had significant difficulties trying to start it and keep it running. I should have cancelled my purchase then and there and asked for a refund. Major mistake on my part that I didn't. UGH. After considerable effort, they finally managed to get it running. Being a trusting individual, I made the mistake of believing their employees telling me if I had any issues I could return it. Although concerned, I very reluctantly took it home. Please note - between the time I first committed to purchase the saw and when I went in to pick it up, I watched Stihl chainsaw videos online and downloaded and read the entire Owner's Manual for the saw. Twice in the past three days since purchasing the saw I've tried to use it. Each time the saw was difficult to start and keep running. If I paused using the saw and turned it off - it was difficult to restart and took considerable effort and patience to restart to continue using it. This morning I took the saw back to Carter's Ace Hardware to return it. They were not receptive. One of the same employees who had struggled to demo the saw took it outside and, of course, it started right up and seemed to work fine. Must be operator error on my part. The bottom line - I own a chainsaw that I strongly believe is an absolute piece of garbage and DO NOT want. You will probably see it for sale on FB Marketplace or eBay because I'll definitely be buying a competitor's product. Any recommendations???

this is the best store to shop at my bike seat feel. off and bill help me out I love this store the…read moreservice is great. they treat there customers so well I love this store.

I called Lowe's for a box of Trex (colored) screws.These are for composite decking. You have to go…read morethrough their AI robotic agent before you can speak to an agent. When I told the AI agent what I wanted, they told me that the screws were in a specific aisle, and the price was lower than quoted on Lowe's website. I went to the store, the man at the pro shop looked them up. He told me that they were out of stock! So he then ordered them for me, from the vendor....Then I asked him if they had any Cedar boards in stock, in 8 feet long... 1x6" and 1x8". He told me the 1" x 6" x 8' Boards were out of stock, but the 1" x 8" x 8' were in stock....He told me that they were in Aisle 51. I went to Aisle 51, they had loads of Cedar boards, in multiple sizes....I picked out the 1" x 8" x 8', then I picked out the 1" x 6" x 8' ones. Yes, they had a bunch of sizes available. Their AI agent sucks...bad information on the screws. Also their Computer System sucks...It doesn't tell the people who are trying to assist customers accurate information.

This store has the worst customer service. Purchased a washer dryer and was told it was in stock…read moreset a delivery date. Text the night before said it would be delivered 1030-130. The morning of the delivery I got another text saying it was out for delivery. 1 pm I called and they said that they didn't have the dryer. After letting them know how I felt about that I received a text that night saying it would be delivered the next day. A text again the morning of the delivery said it would be delivered between 1:30-4:30. I called at 130 and again they said they said it wasn't being delivered as this time they didn't have the washer. I went to the store and spoke with the assistant manager who said if o go back to the appliance section an associate would help me select a different model and he would come back and make sure I got what I was looking for. I was never approached by anyone and the assistant manager never showed up. I had the service desk call him. He shows up I told him I never had any assistance. I canceled my order with them and his attitude was just ok I'll cancel the order. There is just no accountability.

I Love this, my local Ace Hardware store. I am always amazed at the selection of items they stock,…read moreespecially being so much smaller than stores like Home Depot and Lowe's. I am always greeted the minute I walk through the door, and have able assistance anytime I need it. Sometimes I just walk up and down the aisles to take in the sheer amount of items they have, as many times I found things that I have forgotten I needed! I also use them to fill my propane tanks, so much cheaper than trading out tanks, and nearly as fast! Yes, some things are more expensive than the big box stores, but I find most items are well within the price range, plus I can find many items that the other stores don't stock. And I am in and out in a flash!

We appreciate Sorrento, Fl Ace Hardware with all the selections…read more Rita, makes our visits so pleasant. She is an excellent employee and has excellent knowledge and work ethics. Rita is the type of person all businesses need to compliment their company.

Helpful finding products - went in back to find my product request - helped ring up at register and…read moreplaced all products in my trunk - plus got bags of soil and also placed that in trunk --- and was cheerful!!

Service is amazing. Helped with anything I needed. They value opinions and they make sure…read moreeverything went smoothly.

I had been so happy with the way RoMac serviced my garage door and opener, that I decided to have…read morethem come out and fix a window. The balancers and strings inside the window had broken. The window wouldn't even open. At 8 am Rod showed up promptly and had the window balancers and string replaced in 11 minutes! I couldn't be happier with the work I've had done with RoMac!

Husband and I stopped in here to check on some lumber. We spent twenty minutes looking around there…read morewas no help at all . The prices seem very high so we just went to the big box stores. Seems they only want big spenders.

I always find what I am looking for and much more.. Ideas keep popping into my mind from all their…read moreoptions for every room. I have replaced ties and doors and windows. I have added cabinets for storage. It is like a building candy store.

Great place for kitchen cabinets, doors, trim, carpet, area rugs and mobile home suppliesread more

Inflation hit big time here and it was very disappointing compared to previous visits. To say it…read morehas gone downhill is an understatement. I hope it was just a bad day. :/

It has been a few years since I have shopped here. It seems overall nothing has changed. They still…read morehave a wide variety of clothing for men, which is rare in thrift stores, I find. My daughter no longer lives in a Goodwill group home, but she still works at one of their stores when no one else would hire her, so I still don't hold their slightly higher thrift store prices against them. In fact, I saw a few non-clothing items that I thought were slightly under priced, such as brand new looking baseball gloves for $7. Those things are very expensive new. I escaped this time with just a couple of clothing items as I was just browsing really.