My experience today was one star, and I am greatly upset. We went in for Hurricane Dorian supplies and had price issues. Quoted one price, then a second higher price. They also said they wouldn't honor the deal on their in-store sign. Not what I expect from my neighborhood Ace Hardware or this store. My past shopping experiences here have been way better.
The Yeti cooler we wanted wasn't priced. The Ace employee removed the tag from it and went to the computer to look up the price. After taking a long time look up the price, I was told $300, and I told the employee fine that we'd take it. I then shouted to my dad to come help lift the cooler. By the time my Dad got to the paint section where the coolers were stacked to lift it for me, the same employee said that the price was $349. I asked why the difference and if $300 was a different size Yeti cooler? I was told he made a mistake and the next size down was $249, which I was able to verify because it was priced with a white tag. I asked and no Yeti cooler is apparently $300. I told my dad it would be 10% off $350 instead; the employee said the 10% deal had already been priced in the $349. No Yeti cooler had any sale prices marked as such on it - only the one white sticker. The sign clearly said 10% off all Yeti until January 2020. I understand an accidental mistake, if it was one, but since I had already said okay, I think they should have honored it. Removing the 10% was just beyond completely unacceptable. I left without the cooler or anything else. Going elsewhere.
I also had another minor issue with the same employee before the pricing issue. When I came in I told him my shoulder was hurting and I couldn't shift the two coolers on top of the one in which I was interested. He responded that his shoulder hurt too; he had been to the doctor three times in the last week for it. I said I would find someone else, but he said he'd do it. While he shifted the 2 coolers to the next stack, he handed me an empty, used soda can to hold - gross! read more
