I've been here plenty, generally I'm going in looking for toolboxes of some sort. Their are generally issues with the models I'm looking for, they don't have them in stock, or they do but not the auxiliary boxes. The store is about an hour from me, but its the closest store. Cashiers are friendly, managers are slightly incompetent overall but not terrible. Normally i dont leave negative reviews and am.very easy goonf, but today I can't. Almost 5 hours wasted with less than nothing to show. I went in to purchase one of the 30" 5 drawer tool carts. They had one of each color on dislay. I noticed the purchase slips 4 of the 6 said preorder, so figuring they didn't have any instock i made sure to grab one of the slips for one of the colors that was not listed as a preorder. The cashier started to ring me up and double checked to make sure they had it In stock. They didn't have the gree box, but the computer showed a few of the other colors in stock, I picked the red which was said to be in stock. A toolcart was brought out, I put it in my truck, and then noticed it was black. I preferred red, so went back in to exchange it. No go, they only had the black, I needed the tool cart that day so I said I'd just take the black. I drove the hour back home took it out of the box and found out it was a 4 drawer, which I couldn't use for what I wanted.... plus I paid two times the price of it. So I called up and was told to bring it back and that they didn't have any of the 5 drawers in stock, i drove the hour back and returned it. I inquired about floor models and was told they don't do that. Now, I own a business and do what it takes to satisfy the customer, I would have given a floor model and when another came in set that up as a floor model. They have 5 other floor models of the same cart. I spent almost 5 hours between driving back and forth and time in the store, wasted more money on gas than I would have on shipping, and didnt get my coupon back because the drawer had bee changed. I ended up with less than I went in with, and almost 5 hours of the day gone.
I will be purchasing the toolbox online, with the 25% coupon so I will spend less than the sale/coupon rice in store, spend less on shipping than I did on gas (6.99 shipping, it weighs 143, oversized shipping is 150+lbs) and I can get it in 4 to 6 days as opposed to the stores estimation of 'possibly next week, possibly a few week's
I will be no longer visiting this store. It's always something with the inventory, and they really don't work with you more than just pointing to what's in what isle. read more