An oldie, but goody. Needed an outside extension cord for my car engine heater. Nicholson's is…read morestill there. Still has the huge supply of everything and all the staff to help you with it. They had the extension cords set up close to the cash register ..... holidays and cold weather and all. Good job. Love this store.

An awesome old fashioned hardware store. Give them a try and support local business instead of the…read morebig box store.

Zero stars. Husband went to buy a simple nut and bolt and for some reason the staff and especially…read morethe check out clerk have nasty attitudes towards their shoppers. Go to Nicholsons or anywheres else. Let them go out of business

I stopped in and needed help with some keys. The person who helped me wasn't very knowledgeable and…read moreI ended up going somewhere else.

Tri-B Hardware & Supply (located next to East High School), has a friendly, professional staff. The…read moreprices are affordable and there is everything you need. Check it out. Five Stars.

This hardware store is a hidden treasurer. It may be a small store but lots of stock available…read more There is always someone to answer your questions and help. Their personal customer service is amazing.

Closed down. Closed down. Closed down. Closed down. Closed down. Closed down. Closed down. Closed…read moredown. Closed down. Closed down. Closed down. Closed down. Closed down. Closed down. Closed down. Closed down. Closed down. Closed down.

This store (owner) is charging more for items than they are marked on the shelves. As this store is…read moreindependently owned and managed, the owner stated he can charge what he wants and the customer cannot assume the posted prices are correct. Stated he is going to charge $10 dollars more than the advertised prices for the items pictured. Went back again several days later and advertised prices are still the same and owner still trying to charge more. Explained to him that going by the posted prices is EXACTLY how a store works ( something you would think he should already know). Owner did not like being challenged on his unethical and likely illegal actions. Became angry demanding I "leave his store". It was kind of reminiscent of a 6 y/o telling you to get off his property. Incredibly rude and worst customer service ever ( sad, because the employees are very good ). I will happily drive 10 more minutes to Menards or Home Depot where prices are lower and there is oversight and accountability. Please do not patronize this guys business. After it closes down, I'm sure we will get another hardware store at the same location. That seems to be the trend.

Manager Blake Siehoff, son of owner (Tom Siehoff - previous owner of the closed Ace Hardware on…read moreRockton Avenue) is incredibly rude and standoffish for simple tasks. He is clearly nothing resembling a good worker, let alone a good manager. Store owner appeared to be inside as well and did nothing to improve the situation. Blake grudgingly completed my purchase. Taking a chance, I returned one more time to basically duplicate what I purchased before. Tom's wife/co-owner, Madeline made me wait for 20 minutes, and she was unable to assist me. No apology, and no Blake or Tom that time, so they couldn't "help" either. Blake's brother, Chad, (another of Tom's sons) apparently manages the Harvard location, so I also will not visit that location. I can't afford to give Chad the benefit of the doubt. Nepotism has created an unfortunate situation for local residents as long as the Siehoff family owns and operates the Roscoe store. I will not be back under current ownership.

Bought a refrigerator freezer combo unit from Lowe's. When it arrived, it didn't work. Would not…read morecool down. I called and got a refund as they didn't have another unit. They charged me $40 for delivery and additional $30 for pickup of the old unit. So I was inconvenienced of not having a refrigerator that worked but was noisy. Of course no refund on the delivery of a refrigerator that they sell that doesnt work. I found one for around the same price at Home Depot. They do not charge for delivery or pick up old unit. When I talked to customer service at Lowe's about the charges for a piece of junk refrigerator they sold me and to see if I could get a refund on the delivery and pick up, it was oh well too bad type of response. Buy your appliances at Home Depot. They don't charge extra for pick up and delivery plus a better customer service department.

Bought a John Deere, tried returning within the 30 days that was clearly stated on a sign in store…read moreand customer service employee said we only had 48 hrs to do the return. Happened to walk into Lowe's a few weeks later and saw the sign that said 30 days, manager won't do the return. Because it is out of the time frame. Mistake from your employee NOT MINE. Train your employees better.