NEVER,NEVER, NEVER Bring your Lawn Mower to SCHULTZ POWER EQUIPMENT on Madison Road in Beloit, WI
Furious right now!!!! Called in February because we saw an ad that said $99.00 Winter Tune-up rate. Apparently they were sooo busy they couldn't pick up my tractor until March. Then when they picked it up, we confirmed that we would still get the February $99.00 rate even though it was March!!
The guy that picked it up told my 80 year old Mother that we would still get the February Deal. And then they told us it would be another three weeks before they got it back to us! The tractor was supposed to be back on the 15th of April (already closer to a Month) but no one calls. On April 16th (FIRST BEAUTIFUL WEEKEND) we get a call from Jeff that says our tractor is ready and it will be delivered on Tuesday.
The BILL!!!! OVER $400.00!!!!
For a TUNE-UP ON A LAWN MOWER!???!!
I called him back and said "NOOOOO" you told us we would get the $99.00 Winter Rate! He said "oh no, that's for a Walk Mower!!! Ummm, you picked up a Rider, why didn't you mention that then!!! He says, Oh we never discussed price!! Just to be clear, we don't EVER look to a Mechanic for ANYTHING without discussing PRICE!!
I'll go on and complain about the $440.29 we spent on this same tractor last spring, but it had been a couple of years since we had it in so we were kind of expecting it last year. When we got it back last year, it cut my grass in strips because the blades were uneven and it leaked oil all over the garage floor. I didn't call to complain last year because it wasn't until May 15, that we got it back and into June before I saw the consistent problems. By that time, you can't go 3 weeks without your mower when your mowing 1/2 an acre. It was running and cutting the grass, I'll just know better next year and get it in sooner. And honestly, had NO intention of bringing it back to SCHULTZ after the lousy jiob they did last year until we saw the ad for $99'00.
Well let me tell you, getting it in sooner is not the key. Getting it in annually, not the key!!!
NOT TAKING it to SCHULTZ, now there's the key!!!
I called back today within 15 minute of the first phone call and said "don't do any work on my tractor" Jeff says, "Oh, it's already done" WHOA, who authorized those repairs?? And if you have it done, return it. He says, we don't have anyone here to deliver it. Seriously?? You slam everyone with these prices and you can't afford to employ someone on a Saturday in the Spring of Wisconsin? AWESOME!!!
HORRIBLE, HORRIBLE Service, they take advantage of elderly Women, complete unauthorized repairs, take waaaaay to long and do a lousy job!! Great Job there people, way to keep the local business. You won't be hearing from us again, now get my tractor back here so I can be done with you!~ read more
