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Machesney Park, IL

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Office Depot

3.8 (5 reviews)
Open • 9:00 am - 8:00 pm

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Officemax

Officemax

2.4(16 reviews)
7.3 mi
•$$

I had to print an amazon return label, which i have done before with no problem and amazing…read morecustomer service, until today I came in and asked to be helped to print one and the employee savanna was helping me, she said the usual " what can i help you with " and i let her know what i needed printed and she told me to send it to the company email. so i started to work on sending the pdf link to the email they provided, she told me she could not print it because it sent an amazon link to her and they weren't allowed to click on links, she proceeded to tell me to go to Fedex, that Fedex could help me because she could not help me. She didn't even try to help, just tried to send me away. I was confused cause i printed one with someone else before with no problem and i did the exact steps. I kept trying to send it to the email and i would ask her if it worked, she would ignore me and get up and do other things, mind you im the only customer there. I felt uncomfortable and disrespected just repeating myself. So i tried a different method to send it and asked again if it worked and she proceeded to just grab the paper and say " you can meet me at the register down there" so we finished the transaction. I felt so unwelcomed by her attitude towards me. I hope she doesn't continue that attitude, it just ruins a persons day.

They claim to be open until 8 pm, but put a little sign that says 7 pm. Terrible not to be open…read morewhen the website says they ate. I made a special trip.

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B & H Office Furniture

B & H Office Furniture

5.0(5 reviews)
8.4 mi

When we opened our business in January of 2016, we were in need of office furniture and cubicles…read more We first checked with a business in Milwaukee that quoted us close to $3000 with $1200 of that being shipping and setup (our office is in Lake Geneva). To top it off they couldn't deliver it for at least 3 weeks and we were in a time crunch. We then looked around and I came across B&H Office Furniture. When I called the owner, Bud, was very knowledgable, professional, and courteous. He told us to come in and he would show us what they have in stock. Not only did they have a much larger selection than any other store we visited, but they had it in stock! Bud told us he could have it to us by Wednesday of next week...less than 3 business days!! Then on Monday we received a call from Bud and he said he would have it to us one day sooner! Our total for everything from B&H was half what the Milwaukee store quoted us and they delivered it in 2 days all the way to Lake Geneva. Not to mention we received more furniture for the half the price than other stores had quoted us. Then Bud retired and his son Ryan took over. The apple didn't fall far from the tree on the switch of ownership. Ryan picked up right where his old man left off and B&H has continued time and time again to exceed our expectations. Not only do they always provide us with great service, but they also refer business to our business because they are all about supporting fellow local business owners! I would give them 1000 stars if I could!!!

I have been shopping around different companies here in town for the best prices and quality to…read morefurnish our business offices. Stopped into B&H office furniture store and was greeted promptly by a friendly staff. Told them what I was looking for and they were very happy to help assist me by showing me all of my options. Very well trained staff I would like to mention. Every question I asked they had and answer for or researched to find out for me. They were very patient with me while I was making decisions and weighing all my options. It turned into a very pleasurable experience. Expected it to be a little stressful, but they made it fun. Even picked up a few new items for the house. The prices were very competitive if not cheaper than all other big box stores I had looked at. Got a chance meet the new owner of the business Ryan. From my understanding from our conversation it has been a family business for a long time and he is now in charge. He was a really nice man. Thanked us several times for shopping at his store. Well I think your family would be proud of you. I think that this will and can be a great local business for many more years to come. We wish you the best of luck and will be telling everyone we know to shop here when they are in need of your services. Really seems like this young man cares about the place, the products they sell and the community that they are located in. You could tell he is very passionate about his company. I wish this young man all the future success. I am all about supporting a nice local business like this one. So I hope that Rockford supports you as well. Wanted to share this wonderful shopping experience with you all. You just gained a new local family as loyal customers. Keep up the good work B&H!!!!!

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FedEx Office Print & Ship Center

FedEx Office Print & Ship Center

3.0(4 reviews)
0.2 mi

I have shipped, copied, and purchased at this office. Being unfamiliar with all the up to date…read morecopy machines, the staff is always more than willing to come to help, just ask. Always double check your wants re:shipping to be certain you and the staff are on the same page, and leave reassured. They would want you to leave happy. Thanks to them I have always been. Gerald

I am very disappointed in Fed Ex as a whole. Fed Ex made a very costly error and refuses to do…read moreanything about it. The customer service is the worst I've ever encountered. I had a package full of Christmas cards shipped to my son in Brazil. The guy at this location filled out the commercial invoice incorrectly to say I shipped 1 Christmas card at a total value of $5, when, in fact, I shipped 29 cards from family members in the same package. Customs received the package and opened it because it looked suspicious. There was obviously something more in the package that 1 Christmas card. They counted all the cards and assessed a value of $5 for each card. The invoice should have been filled out to say 29 cards at $0.17/card for a total package value of $5. So, instead I was charged duty and taxes on a recalculated value of $145 for cards!! What did I pay?? $171 for express shipping, which was ok, and then $171 in duty & taxes which was absolutely wrong and not ok!! The Fed Ex Office in Brazil that received the package even agreed with the recipient that this error was made in the US by the shipping office on West Lane Rd. Will anyone do anything about it?? Nope!! Not a damn thing. Never again will I ship with Fed Ex because they take no responsibility for their very clear mistakes. And do they care if their error costs the customer money, nope. The very rude CSR I talked to in the International Revenue Department said if I dispute the transaction with my credit card company that they won't care, they will just mail a bill to my house. Classy Fed Ex. I will tell this story to everyone I know so they don't have the misfortune of shipping with such a shitty company.

Office Depot - officeequipment - Updated October 2026

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