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    Aaron's

    3.0 (4 reviews)
    Closed 10:00 am - 5:00 pm

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    Sears Optical

    Sears Optical

    1.0
    (2 reviews)
    8.1 mi

    I wish I could give a no stars rating. What a nightmare. I went to Sears Optical based on a…read morereferral from a friend. Set up an appoinment, went in, waited for quite a while past my appointment time, did the usual, got vision checked, picked out frames, etc. Then everything fell apart. First, I was told that it would be about 10 days for glasses to come in. It was over 3 weeks. When they finally came in I couldn't see out of them. The Dr. had totally messed up my prescription. Make another appt. for a re-check with different doctor. Go through the same stuff again, had to pick new frames because new prescription couldn't be put in original frames, etc. Ordered the new glasses (actually ordered 2 pair this time, one for distance/reading, the other for computer use), again told about 10 days for them to come in. Called them one month later, still not in. A couple days after that I get a call that they are in, drive up there (little over 1/2 hour from DeKalb to Rockford) only to find out that only 1 pair is in. Seems they can't find the frame I picked out for the other pair. Could've let me know both pairs weren't in. It was 6-1/2 weeks before both pairs were in. Go in to pick them up, totally different frame then what I picked out, they substituted without asking. Ok, so you'd think by now my ordeal is over, but there's more..... There was a very nice lady who worked there named Becky. She is the ONLY reason that I can give this place 1 star. Becky went out of her way to make up for the fiasco that Sears Optical was. She called me and said she felt bad that things had been so bad that she ordered me a pair of prescription sunglasses (at no charge). I thought it was really nice and above and beyond. Since she had been there when I picked up the last pair she noted my tastes as far as the frames go. So what goes wrong you ask, well.... I go back up to pick up the sunglasses when I get the call that they are in (3 weeks later) and yep, the frames are lovely, something I would have picked out myself, but the lenses are wrong. Wrong prescription. I ask to talk to Becky and guess what. No longer with them and not by her choice I find out). Are you kidding me!!!! The only person who seemed like they even cared that my 4 month long ordeal mattered they tanked! Oh, and they are going to "ship my glasses" once they get the right lenses put in (in about 5-7 days). BTW, it's been over a week, they're not here.

    This review is based solely on the misinformation between the website and the store. I did not…read moreactually get a chance to receive service. However, the person I spoke with on the phone was polite and professional. I called to confirm that my BCBSIL insurance benefits are accepted and was told that I could not use my insurance there. I looked on the website and it clearly states that it does accept BCBS. I called back and explained this and it was reiterated to me that they cannot bill BCBS because it is medical. This misinformation is enough for me to go elsewhere even if I am told that they do accept it.

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    Aaron's - electronics - Updated August 2026

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