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    Harbor Freight Tools

    2.3 (35 reviews)
    InexpensiveHardware Stores
    Open 8:00 am - 8:00 pm

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    Charles M.

    I have never been to harbor freight. I just bought a new company and I needed tools and equipment. I came with a list of things I needed after viewing everything online. I honestly had the worst customer service experience of my life. I couldn't find anyone to help me and asked several people before I finally found someone who they referred to as Mr. Anthony. Well, I am not sure why or more importantly how Mr. Anthony has a job. He was absolutely no help. I showed him the things I wanted and he said "oh that's on clearance. You won't find that in this store or any store in this area!" so I moved on to the rest of my list. As I searched for other items I ran into him several other times and he refused to show me where anything was. He would not assist me and when I asked him to please help me find a specific item he said every drill bit was on isle 1. After browsing for 10 minutes I was out of luck and asked again he said " if you can't find it there it's not in stock." I explained that online it says it was in stock and he said " they always say everything is in stock, but they are wrong in California!" I was flabbergasted. I just wasted 30 valuable minutes and I finally found what he said was not in the store. I then told him that his costumer service skills were lacking and that I really needed help. He said, " well I can't help you!" I explained that I would have to make a complaint because this was the most ludicrous situation that I have ever encountered. He said " well good luck with that." Needless to say, I ended up leaving and going to home depot and I was able to get the help I so desperately needed.

    Harbor Freight Tools in Laurel, Md.
    Daniel T.

    I love Harbor Freight, but this store has the worse customer service. 1 register open, almost 20 people in line. About 7 employees walking around and the manager don't see that line as a priority. Now I am headed to the Glen Burnie location. It's a long drive, but at least they appreciate their customers business by making sure we have a good experience shopping.

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    10 years ago

    They were friendly & helpful. The store Lay out was good. Men's toy box. ;-)) prices were fair.

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