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    Harbor Freight Tools

    3.7 (3 reviews)
    Open 8:00 am - 8:00 pm

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    Lowe's Home Improvement - Floors, floors,  and more floors

    Lowe's Home Improvement

    1.8(23 reviews)
    1.9 mi
    $$$$

    If I could leave less than 1 star ... I would…read more We went in to order kitchen cabinets with all of the appliance sizes and the kitchen dimensions. The young man doing the kitchen plan was sweet and courteous and we thought all was well. Paid it all up and were told it would take 4-6 weeks to get the cabinets in...basically right before Christmas. And installed after. Cabinets came in a week late and the guys came to install the second week of January. As the guys were installing we noticed the sink cabinet was NOT for an apron sink. We had bought and and designed the kitchen with an apron sink. Secondly, the stove we bought was 36" wide and the space for the stove which was in a corner.... Was only made for 30". Lowes had all of this information. They had our plans. We looked over our plans which stated the proper size of the appliances. But the plan the installers had was wrong. We call Lowe's and make an appointment with the manager at a specific time. We even say " if the manager can't do it then please let us know".... Since we are in the middle of a renovation and the appt was mid afternoon. We clean up and head to Lowes at the specified time. After we get to Lowe's the assistant manager tells us the manager isn't available and since the guy who did the cabinets wasn't there (he was on vacation)...that it was our fault and they couldn't do anything. Nor would the store manager see us. My husband got very angry and says ... " I suppose we should get a lawyer since you won't do anything.. " and asst mgr replied ... yes!" Well after this helpful resource (I'm being facetious) decides to actually look at the paperwork and sees the plans she says "oh my... we will have to wait for ---- to get back from his vacay"... We head out and wait a few days longer. Store manager still in hiding. The guy comes back and admits it's his fault and the installers... We are told they will change out the cabinets and the installation for the stove. We are told they will rush it as fast as they can.... We wait. We wait. We call. We visit store. The guy who did the plans keeps apologizing and taking responsibility but the Lowes won't. We keep waiting. Manager is still hiding. Finally in early March the cabinet is in and we pick it up. It took them from early November to March to get all the cabinets and we had to redo some things to make it work ourselves because they would not. In closing this Lowes has the very worst customer service and the best service we had was from the fellow who made the plans. Manager never called, never emailed and never tried to even touch base.

    Bought a dishwasher. Supposed to be installed within a week. Now a month later, we still don't have…read moreit and they pushed the install date again. Not happy with this.

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    Lowe's Home Improvement - July 2017

    July 2017

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    Harbor Freight Tools - hardware - Updated May 2026

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