If I could leave less than 1 star ... I would. We went in to order kitchen cabinets with all of the appliance sizes and the kitchen dimensions. The young man doing the kitchen plan was sweet and courteous and we thought all was well. Paid it all up and were told it would take 4-6 weeks to get the cabinets in...basically right before Christmas. And installed after. Cabinets came in a week late and the guys came to install the second week of January. As the guys were installing we noticed the sink cabinet was NOT for an apron sink. We had bought and and designed the kitchen with an apron sink. Secondly, the stove we bought was 36" wide and the space for the stove which was in a corner.... Was only made for 30". Lowes had all of this information. They had our plans. We looked over our plans which stated the proper size of the appliances. But the plan the installers had was wrong. We call Lowe's and make an appointment with the manager at a specific time. We even say " if the manager can't do it then please let us know".... Since we are in the middle of a renovation and the appt was mid afternoon. We clean up and head to Lowes at the specified time. After we get to Lowe's the assistant manager tells us the manager isn't available and since the guy who did the cabinets wasn't there (he was on vacation)...that it was our fault and they couldn't do anything. Nor would the store manager see us. My husband got very angry and says ... " I suppose we should get a lawyer since you won't do anything.. " and asst mgr replied ... yes!" Well after this helpful resource (I'm being facetious) decides to actually look at the paperwork and sees the plans she says "oh my... we will have to wait for ---- to get back from his vacay"... We head out and wait a few days longer. Store manager still in hiding. The guy comes back and admits it's his fault and the installers... We are told they will change out the cabinets and the installation for the stove. We are told they will rush it as fast as they can.... We wait. We wait. We call. We visit store. The guy who did the plans keeps apologizing and taking responsibility but the Lowes won't. We keep waiting. Manager is still hiding. Finally in early March the cabinet is in and we pick it up. It took them from early November to March to get all the cabinets and we had to redo some things to make it work ourselves because they would not. In closing this Lowes has the very worst customer service and the best service we had was from the fellow who made the plans. Manager never called, never emailed and never tried to even touch base. read more

Bought a dishwasher. Supposed to be installed within a week. Now a month later, we still don't have it and they pushed the install date again. Not happy with this. read more

Check the plugs before you buy! I bought a hanging lamp. When I got home I got it sent up and everything only to see the plug is missing! They cut the plug off! This is ridiculous. Low and bad quality! read more

Lowe's Home Improvement - No plug! - Hardware Stores Near Me - Lakeland, Florida

See all

Recently I purchased a toilet at your store. A young man by the name of Ben assited me in my purchase. He went "above and beyond" in helping 2 women who did not know very much about toilets. He brought the item out to our car and was so very helpful. It made my purchase so very easy and courteous to 2 older women. He made our day. Thanks so much Ben read more

I wanted to buy a bunch of things went to check out only thing was a long line in that dumb self checkout so I said why can't I have a live person on a register was told that I would have to walk all they way out to garden even said something to the lady at the customer service did not even ask if I she could help me and was supposed to be the head cashier not a good example of someone that is in charge terrible customer service read more

I bought a refrigerator on April 1st 2020 and bought the extended 5 year warranty after the sales associate made sure they had it in stock. They had 1 left. I paid and was told that I would get a phone call later in the evening to tell me what time it will be delivered. I got a call sometime after 5 PM to confirm it will be delivered between 11:30 and 4:30pm. April 2and 4:47 I am weighting this review because I called the store to find that someone at the store cancelled my order and they are mailing me my money on a gift card. The manager Bryan did not know why it was canceled but there was nothing he could do. Way to go Lowes last I will do business with you. . read more

ZERO stars. Never buy an appliance from this store. After two months of dealing with a brand new dishwasher, damaged upon installation, there is still no solution. The manager of appliances at this store, Carlos, tells customers what they want to hear, but does nothing to actually resolve the issue. Last communication Carlos stated a new dishwasher would be ordered and instead put in a work order to have the same broken appliance uninstalled and reinstalled; total incompetence! We went through the Lowe's "process" and have had four different technicians out. All of whom inspected the dishwasher and determined it was broken upon install. We have had to miss work 5 times total with their "process" due to the 1-5pm window given with each stranger coming into the house. When you pay in full for an appliance and it's damaged upon THEIR installation where is customer service??? Still waiting to hear from corporate. There are videos I'd include but only photos are selectable. Ridiculous! Will never spend money with such a despicable company again. Protect yourself and steer clear of Lowe's appliances!!!! read more

March 29 . Looking for planter hangers online and only Lowes had what I wanted. The website gave the number in stock and the aisle, etc. What could go wrong? Lol. This is Lowes. The lone employee - the cashier - in the garden center told me they were on the side wall. After looking without success for the aisle, etc., I went back to him, but he was stumped. I've invested about 15 minutes so far. I then found another employee who figured out that the items weren't outside but inside. He then lead us to them. I thanked him profusely and went in search of a cahier. There was only one, like yesterday, and a long line - see photos. I walked down to lumber and managed to check out quickly as there was no line. Of course I was parked at the garden center, lol. read more

Lowe's Home Improvement - Self checkouts broken (for 3 years) and one cashier. - Hardware Stores Near Me - Lakeland, Florida

See all

While I know Lowe's customer service is never very good but this one is one of the worst I have ever been to . While trying to buy all new appliances for our new house we waited to over and hour to talk to any one because they only have one person working apparently and when you have 10 people waiting they can't keep track of who's next They need a better system along with a better staff read more

Worst customer service I have ever seen. They weren't able to sell me a certain item because I'm not a Pro Service Customer--when in fact I am. They assumed and never asked if I was. Then proceeded to still tell me no because this wasn't my "home store." Tried to make a payment on my Account- told they can't do that anymore and to do it online. Very unprofessional and RUDE! Home Depot's right across the street- you'd think Lowes would want to dominate the market. read more

Lowes is typically a well organized hardware and appliance store. This location is no different. I quickly found what I was looking for and paid with self check out. read more

Lowe's Home Improvement - Lowes Lakeside Florida - Hardware Stores Near Me - Lakeland, Florida

Workers standing around talking & a clerk stocking as slow as can be - never looked up or offered to help while 4 customers were around her... worker at checkout runs away from register - self checkout is open! what a joke of a place read more

Just want to say, thank u Joey in the lumber department. Very helpful and he cut my wood to perfection. My wife and I enjoyed meeting Joey. He was friendly and informative with what we wanted. Lowe's take note..... this guy is a keeper. My wife and I shop at the south Lowe's and they are ok. They try but we decided to shop at the north side and we ran into Joey. Thank you Joey and May the company take notice of you and others like you. read more

Lowes on n.98 is not very customer oriented. Ibuild swings and go there for my lumber. I askedabout changing out the 1 x4 8 ft pt almost three weeks ago, there was about 20 left in the bin and they were total junk. I go there this morning, same 1x4s. I asked an employee about it and he said there were other complaints about the same wood. Management apparently don't want to change itout till its all sold, so I said i'll just go to home depot. That did not seem to bother them. So guess where I went. [POOR MANAGEMENT] read more

What kinda company orders food for a staff meeting and doesn't leave a tip. Poor girl even walked the food all the way to your staff meeting and this the thanks read more

Standing in paint department. Not a soul around. Called for help, still no help....?

They told me a month ago that I had a job their and said they would call me back with a schedule and they never did, I called them multiple times and I have been told over and over that they would talk to HR and contact and they still haven't. This is terrible management. I have been without a job for months and I stopped applying because they told me I had the job and I was ready to start working right away read more

Terrible customer service here! Ordered fencing online and pre paid for it. Went into the store to pick it up, showed them my order number and I was told by customer service that there was no fencing available. After some debate I was told they made a mistake and they did have my order. I was told to wait and someone would bring it out. There where multiple employees standing around the customer service desk just talking. Waited over 30 minutes and approached the customer service and asked where our order was. The lady looked confused and got on the phone. After she hung up, she told us it was down in the garden center. No one informed us it was there and we where never told to go there to pick it up. No organization, no care of customers. I strongly dislike Lowes as a company because they care nothing about hiring staff to assist customers. Avoid this store and any other lowes if you can. read more

I would like to Thank 2 young men that help me with buying some Privacy fence, they were very respectful, Thank me for my service in Vietnam, and i would give them a A+. Thier names are Frank & Tony, Frank was the the one that Thanked me for my service, and was very well respectful. So Lowes just wanted to let you know about these 2 Men. read more

The flooring Department of this store is absolutely horrendous. Their installation people have caused me nothing but headaches since day one. First the installation team for my wood laminate came started the project and then had to cancel an order a bunch more of new wood laminate because somehow a lot of the wood had absorbed too much moisture and head bowed. Then the installation team for the carpet came to my home and turned around and left without notice because there were a few boards or wood laminate laying on the floor where they were supposed to lay carpet so instead of actually moving the wood laminate and doing their job they took off and then had somebody from the store call me to reschedule now my husband and I are supposed to move in our home on the 1st of June they could not have anybody come back to my home to install the carpet until June 1st. Then I go to my home today they have laid the carpet only the carpet they laid is not the carpet I chose!!!! So either the installation team grabbed the wrong carpet when they left the store or the man who filled out my paperwork who is supposed to be a quote-unquote manager wrote the wrong number and name of the actual carpet that I chose. I am absolutely livid and disgusted with not only this store but all of the members of the installation teams I cannot believe nobody caught any of these mistakes before either job was to be done. Now I will be going to the store tomorrow to find out if they're going to make this right and take out the carpet that they installed and put in the proper carpet that I actually ordered. read more

I started going to Lowes because service at Home Depot was severely lacking. My latest experience was horrendous, however. I picked out 2 items and the only lanes open for checkout were the self service (only one register working), which had a long line, and customer service. I waited over 5 minutes at the customer service register while the only person there helped someone at the service side (which is probably why everyone was using the self serve lane). I finally left without my purchase and went to Home Depot. There were plenty of people helping customers there. read more

Not helpful , asked some questions and I was blown off.. Not a happy shopper. Went to Home Depot and got answers. I felt I was not given what I wanted because I am a woman..!!!! read more

This is a great store. The people are super knowledgeable, and are very helpful. The paint department is phenomenol, and the people are friendly. read more