I am a paying customer at Ace Hardware, but no more. I asked a cashier yesterday 2 times if they…read morecould take a verification picture for a dumb website (they ask for me holding a piece of paper with today's date and my new email) and he obliged. The dumb website said it couldn't verify it and I needed to do it again. I went back to the store today thinking it wouldn't be that big of a deal to ask the cashier again (they weren't busy AT ALL) if they could take another picture. The older lady with wavy light hair gave me the stink eye like I was doing something wrong, and said, "That's not part of my job description." I said, "Thanks for being so nice and helpful." I went to the dollar tree right next door, and lo and behold, no problem. They were shocked that it was even an issue at Ace Hardware. No more Ace Hardware. They treat their customers like crap.

I had such a disgusting experience here yesterday. Me and my wife went with our dog. We've been…read morenumerous times to purchase things for our local business. A woman literally ran up on my wife and rudely stated to leave her bag up front. When stated it has her wallet and such, she was told to take her wallet out. There is no signage stating leave bags up front. All the staff her is amazingly nice but it's such a bummer to hear it's the owner who runs around treating all her customers like thieves. We will definitely not be shopping here in the future. Sounds like the owner needs to stay home and let her employees run the store.

Randi and Leo at the cash register is so awesome !!! They…read morereally make my day. SO friendly and helpful.

Disappointed by this location. The employees don't seem like they care about customers. The Lacey…read moreACE are much nicer and very helpful finding what you need. I hope they get better!

I needed two 5 and 1/4 x12x12 tight knot cedar lap siding. seems nobody in the Tacoma area could…read moreor would get them and was quoted any where from 10 to more dollars a linear foot. If that store could/would order them. Oh and I mite have to buy a " Bundle of six of that. Our daughter lives in Yelm and has been to the store several times and asked me to look into them. Well I called told the man who answered the problem. He had to call me back and yes I ordered what was needed. In short. I didn't pay thru the nose and everyone there was the very best. When I have another project I'll be going there. Yes it's a 25 plus mile drive- but they are worth it. No more big box stores when I will be spending larger sums of money. Mountain Lumber's prices are lower or about the same and they treat you right. Remember to leave your big city attitude where ever your from. Family owned and run.

Tear it down. Build a McLendons. Never got what you need. Worst hardware store around. Also, Most…read moreof the time you venture out into Yelm for something very specific you won't find it and you'll just end up ordering it on Amazon. So stay home, get more done and either order it on Amazon or go to McLendons.

Went on a Sunday took a while for waitress to get to our table started off friendly took our order…read morewhen food came my order was wrong asked for cup of chowder instead of fries she brought fries, on Bill charged for the chowder that I didn't get my wife ordered bowl of chowder witch was served with burnt toast for six bucks mostly charcoal, waitress seemed to be mad that we complained sorry Erica not my fault! On the other hand food was good except charcoal bread!

Fantastic special tonight (gnocchi and heirloom tomato). We sat at the bar and of course friendly…read morestaff and bartender that chatted with us and enjoyed the conversation n

Amazing service at a reasonable price. I needed a few keys made and they were under $3.00…read more This is a small business and I like to buy things from places like this rather than a chain store. You would have to look far if you need help because they are plenty of people available to help. You would have to push a button and wait. The folks who work there are very knowledgeable and friendly. If you haven't been to this Hardware store yet don't wait. I'm sure you will be as happy as I am.

Great service and selection at reasonable prices. Scott in paint always helpful as is the rest of…read morethe staff

Looked on the website for seed starting mix before I went in. The site showed 16oz bag in stock at…read morea certain price. The bag was on the bottom shelf. Price tag was too small to see the price and sku clearly. At the register it rang up higher. On inquiring about it , turns out to be a different shu. Same mix, same weight. But higher price. Only choice on the shelf. Seemed like a bait and switch to me. A little under-handed. Didn't appreciate it. ​This place has always been extremely high anyway. I don't care where I have to go from now on for something. It will never be here.

Fabulous customer service!! Well stocked for a small town…read morestore and extremely convenient to order online for items they don't have in stock for in store delivery.

They're affordable, have all kinds of niche items to meet my weirdo needs and the staff are always…read morehelpful with finding the goods and also for advising on how to get the job done. I will always shop local first..small business lifts up our communities.

Super well stocked hardware store, even by non-big-box hardware store standards. Staff is…read moreaccessible, helpful, and friendly. Realize there are two rooms to this store, the back room seems to be a lot bigger. So if you don't spot what's on your list in the room you enter from the street, go through the double doors & check the further back room. Or just ask one of the rather abundant staff, who will likely lead you to the appropriate section.

I went to Home Depot to buy paint and when I got to the paint department, I asked the first…read moreemployee I saw if he could help me get a gallon of outdoor patio and porch brown paint. Without hesitating he took my order while simultaneously helping two other customers and seemed to know his job very well. It appeared that the paint department wasn't his primary department because he kept on getting calls for help elsewhere. He stayed and helped the other customers and I to complete our orders selflessly and as a team player. His confidence and character had the qualities of a manager, and if not, should be promoted as soon as possible.

Service Well I didn't need any Service…read more Selection Always great Selection Value You get what you pay for

I checked in and shortly after a customer service representative was available to fetch my 7 cubic…read morefoot Midea freezer. They assisted me to the parking area with a hand truck. I am always impressed with there customer support services. The gentleman helping me was beyond exemplary. This is exactly why I shop at Lowe,s. 9/11/26.

Get it together Lowe's. Waited over 10 minutes for someone to help us with carpet. Went to find…read moresomeone to help, the associate girl looked up at me and said "yeah" I asked if someone could help me with carpet, she turned away from me and said she would call someone to help. This is ridiculous. The call button for help doesn't even work. Waited a total of 25 minutes. Finally a nice employee talked to his manager and got someone to help us. Customer service is obviously not a top priority here.