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    Hawks Prairie Ace Hardware

    3.0 (4 reviews)
    Open 8:00 am - 7:00 pm

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    2 years ago

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    The Home Depot

    The Home Depot

    (86 reviews)

    $$

    Service Well I didn't need any Service…read more Selection Always great Selection Value You get what you pay for

    My husband and I went to home depot to recarpet our home. Everything went smoothly until it came to…read moreus actually purchasing the carpet. When we went into the quote process, none of the numbers were adding up. After about an hour of calls and trying to figure out what was going on, they found it was a systemwide glitch that was adding an additional coupon for free carpet cushion. The sales associate, Louis (who was very nice), was on the phone with a woman named Cynthia, and she said other customers have been able to utilize the glitch, but that Louis would have to speak to his manager and get the approval. After a few minutes, the manager approved the sale. We get into the actual purchasing, and we signed up for the credit card and the 24 month financing. We get to the very last signature, when the sales associate backed out of the purchase because he missed a pivotal step. He redid the purchase, but when he scanned the credit card, it said declined. He called card services to find out we were already charged the amount (though on Louis' computer it said the quote was not finalized), and that the double charge would take us over the credit limit. We're verging on hour two when they finally said we have to wait for the purchase pending to be removed off of the credit card in order to be able to purchase, but that our quote was unchangeable, and that the price was completely locked in. The very next day we get an email from Louis, completely backing out of the price that was approved by the manager and that we were promised was completely locked in. My husband goes in today to try and finalize AGAIN, and the associate that helped him was very nice, but once again the quote was not accurate and would not let the purchase process. She printed out the quote and took it to the front to try and ring it up there, and a completely different price popped up. When they went to process it again, they said their system was down and could not process the transaction. All in all, while the sales associates were nice, this has been an absolutely horrific experience trying to buy carpet. I realize it was a glitch, but we were present when the manager gave authorization and the only reason we weren't able to purchase on Friday was a error on the side of the sales associate. Now we're forced to purchase carpet from Home Depot because we got the credit card, but if we had the choice we would absolutely NOT spend thousands of dollars towards a store that doesn't honor its quotes.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (94 reviews)

    $$

    We ordered a pre lit Christmas tree and a pre lit wreath from Lowe's for curb side pick up. We…read morearrived and parked in the marked pick up parking spots and notified the store we were there. The employees that brought our items to the vehicle were prompt, friendly and appeared to handle our boxes with care. We haven't had an opportunity yet to unbox the items and will leave an update when we do. The wreath box did have a gash in it though so being hopeful.

    I bought a chemical sprayer from Lowe's a month or two back. When I took it to the checkout…read morecounter, I mentioned that it appeared to be a RETURN by the way the box was taped up. The sales person assured me it was a new device. -- Now, today I open the box, fill up the sprayer, pump it, and then realize the spray nozzle is not attached, nor is there one in the box. --- So, I return to Lowe's with it. I explain to the girl there what the situation is. She stares at the sprayer and asks "What is that thing called?" I sensed this was not going to go well. The girl had more pimples than freckles on her face. She proceeded to refund the cost of the sprayer to my debit card. -- But did not give me a copy of the receipt. I stood there and waited for the receipt, but she didn't get the point. So, my next question to her was, "So, I explained that you sold me a sprayer that did not have a spray nozzle and now I ask you -- how do I spray the weeds on my lawn with my debit card??? Shouldn't you have REPLACED the sprayer with a new one, rather than refund the money?" --- Tractor Supply, Ace Hardware, these are a couple alternatives to Lowe's. Home Depot is out of the game, I have had too much dissatisfaction with customer service there. LOWE'S-- You LOSE! Your people don't know hardware or the lay of the products in the store--without looking it up on their phones. IDIOTS! All of you.

    Hawks Prairie Ace Hardware - hardware - Updated May 2026

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