Customer service is defined by soliciting credit card applications and app membership...Not in the…read morebest interest of consumers, or Lowe's team members...only corporate Lowe's. Team members at this location have a "not my job attitude". Don't expect to be cared for or supported in your shopping experience. This review is written by a seasonal employee just wanting to do a good job, however the culture behind the scenes is one of dysfunction and discord. If i could give no stars I would...Lowe's store #829 is a blackhole, no stars exist

This store has terrible customer service. I bought 16 gallons of paint last September during their…read morebuy one, get a rebate on one sale. The store rang all the paint up on the same bill and I received a rebate only for about half of what should have been credited. The rebate department told me that the items should have been rung separately instead of together which is consistent with what the rebate paperwork states. I was directed to the store to make my situation right. The first manager I spoke to insinuated that I was incorrect and told me that I would be called by the store manager the next day. I was not. Two days later I returned to the store and through customer service, was directed to speak to the store manager. I waited 45 minutes and left-clearly, he didn't have the good graces to answer me in person. I have been a long-time Lowe's customer. I do not like Home Depot and have spent well in excess of $100k at Lowe's in the last 25 years having rehabbed 2 historical homes in Dayton. I just purchased a 1859 farmhouse about 3 miles from this store and have planned for about $45,000 worth of materials for improvements. This store will receive none of it. On a positive note, I had 2 great experiences with Emily in customer service. She's a gem and I hope she leaves quickly because good people tend to get swept up and frustrated with toxicity when management is poor.

Bad experience with delivery. Took a month to get initial delivery scheduled but they scheduled the…read morewrong truck,taking an extra week .. Then the delivery person for the freight truck delivered to a terrible spot that blocked the walkway and refused to move it..just wouldn't bother with anything needs special delivery again.

I ordered carpet beginning of October. I was scheduled for installation November 11th. The…read moreinstaller informed me the carpet was defective and they needed to order more carpet. I guess they don't inspect carpet before they put it on the truck? We moved all the furniture, and were sleeping on the floor, didn't want to move it all again twice. I spoke with Adam the manager and he told me he would look into giving me a discount after the carpet was installed. The installers called and told me they couldn't get back to me until November 29th. I didn't want to sleep on the floor for another 11 days. We had been sleeping on the floor over a week at this point. I wanted to return the carpet, as I have family coming for the holiday and Adam told me he would have to charge a restocking fee? I told him I was unhappy and I wanted some kind of discount. He said he make a few calls and get back to me, then the installers called and could install the next day. Which is great but I've been sleeping on the floor for over a week. They came the next day and got it installed. Adam never got back to me. I'm disappointed in his attitude and in his inability to communicate. I Won't be purchasing anything from that store again. To Home Depot: the link you posted does not work

Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

Prompt, courteous and accurate help. Friendly folks - like hardware stores should be!read more

the bigger lady that looks like Michele Lamy was rude. they got a guy in there looking like Lil Xan…read moreas well, he was helpful. It doesnt seem like the workers get along well, as a man who looked like Jackson Galaxy (The Cat Whisperer) was walking around complaining and cursing about his coworkers not answering a single call. The isles are a bit confusing but they have a large selection, for mayybe cheaper than a craft store. maybe. Interesting experience

Never have been able to buy anything at the posted price or have them honor a coupon. Even without…read morecoupons, price has been wrong every time . Waste of time and prices are terrible.

Not super friendly. Apparently they also advertise they cut car keys but…read more. 1) the person that does it isn't in all the time 2) they don't always have the keys in stock 3) the website for compatibility and what they can do isn't correct So kind of wasted trip, unfriendly associate, and poor information.

Every time I go there they don't have what I need and never have anyone to help you. Never have…read moreenough staff

Was told at checkout, while buying a water hose, that all I needed to have to return it was my…read morereceipt. That's a lie. They will ONLY take it if I have the receipt AND the box. They need more training!! Now I'm stuck with a water hose that is too short!!

What a great local hardware store. They carry the hard to find items unlike the big box stores…read more Found a new local product no others carry, The "Novus Start Super Capacitor Battery Jumper". What a great product, No internal lithium battery to explode or die. Totally Safe to store in vehicle and always ready to use. Love this new Emergency jumper. Thank you Grieve Hardware for carrying unique items.

This place is my go-to when I need assistance with home repair tasks. The employees are always…read morefriendly and helpful. Even though you can watch YouTube videos on home repair tasks and you can order stuff online, I appreciate the valuable services they provide and usually purchase supplies from them.

Left my rewards card on the counter when I left today. I'm not going back. They've gone from…read moremonitoring the # of customers inside the store and making sure the ones in line were socially distanced last summer to letting a couple stand behind me in line without masks, move up behind me as close as they could get, and fake cough at the back of my head when I just wanted carpet cleaner. The employees noticed. Back to Amazon for me or Grieve who actually enforces the signs on their front door. I'll travel that half mile further or wait a couple days from Amazon.

My garbage disposal was leaking thru the reset button, we never used it anyway. I've never plumbed…read moreanything in my life so I took some pics and went to Grieve instead of the box stores and got perfect advice and exactly the parts I needed. No leaks.

Sorry to say that four of the five employees I saw had no masks and I had to talk to three of them…read moreto get an answer about my hardware question. No acrylic shields, and not even social distancing. The last employee made no attempt to distance. I had to step back. I've always tried to use this store before going to a big hardware chain, but I felt so uncomfortable that I won't go back.

I needed a few things and heard that this hardware shop had a great inventory. It does! Located in…read morethe Piqua mall, it's easy to find. We looked over the large selection of BBQ supplies. And selected a rub for fish that we wanted to cook a bit later. Next, I needed a strong pair of pliers to work on some fencing. They had exactly what I needed. Lastly, I needed a strong flat screwdriver for delicate work. They had that too! Fast service, great selection, friendly people. As Arnold said, 'I'll be back!'

Great customer service and friendly employees who are willing to go above and beyond to assist you…read more I recently purchased a grill that I was unable to get in my car. They quickly loaded the grill in a Piqua Hardware truck and delivered it to my home. Piqua Hardware store has all your hardware needs and the best part is you don't have to wonder around looking for someone to help you find what you need!

Bought washer n dryer on Oct 16 2025 and already had to replace 3 dryers due to not working…read moreproperly. The delivery person was very nice but the appliances are junk.

Scammers and taken advantage of a 60yrd woman who wanted nothing but to surprise her daughter wirh…read morea "new" stove not knowing about this business everybody knows about. I didn't know till after the delivery where it was from. And I said oh NO, spider eggs and roach filled stove, took only over night to get roaches on my clean home! Got the stove out told them to pick it up and get it out of here knowing roaches will come in from outside from this,stove. And then the scam...our stove never had bugs, it's yoir fault, yet they waited days to pick it up outside my yard. Then as it's delivered its all beat up , melted top,and clock is missing parts of its numbers, as he turns it on and it starts smoking saying it's the chemicals they used to clean, Ya OK..burning bugs! This is a nightmare! They take no responsibility and try to threaten store credit of damaged , no refunds, you all brought it to me damaged and infested, this is highly stressing my family and animals out. Now I wait for them to say when they do pick it up, that's not our stove, as they took our older perfectly working stove. Our world is now turned upside down now. These people know exactly how their business runs and what they take in. They call themselves a church yeah what are they worship roaches. Their day will come it will be investigated. This is long time buildup infestation