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    Lowe's Home Improvement

    1.8 (30 reviews)
    ModerateHardware Stores

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    Lived with this for 5 weeks
    Libby V.

    Customer service at this location is in the toilet. We ordered a replacement glass for our front door and paid for it Oct. 31. We were told it was in stock ar the factory and would be 2 weeks...tops. waited 3 weeks and went in to check, and they told us it would be in on Friday. Friday our son went to check and it wasnt in. They couldnt give him an estimate on when it would arrive. The store manager told him " this company doesnt ship to us on a regular basis and we just dont know." My son said we paid up front and our home wasnt secure and they needed to call and get it asap. They asked him why he was hostile? After we ordered (and paid) I tried to schedule installation. "We dont do that." Huh? You cant install what you sell? " Nope....only install new doors." I offered to pay a full door price and was told "nope" Five weeks and it finally arrived but they couldnt find it. They did allow my son to go back and locate it. And the door is finally fixed. It was an eyesore and I cringed every time I looked at it. Lowes are closing stores all over the country. One thing for sure...we will never ever be getting together again. That is my story.

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    17 days ago

    Why all the negativity? I watch for sales lawn care, mulch etc and get. Good deal. They also match an advertised price. Staff is helpful.

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I was at the Lowes on Wilmington, trying to get a 5 gallon bottle of water into my cart.

    Mentioned in 2 reviews

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    The Home Depot

    The Home Depot

    2.2
    (22 reviews)
    0.9 mi
    $$

    Bad experience with delivery. Took a month to get initial delivery scheduled but they scheduled the…read morewrong truck,taking an extra week .. Then the delivery person for the freight truck delivered to a terrible spot that blocked the walkway and refused to move it..just wouldn't bother with anything needs special delivery again.

    I ordered carpet beginning of October. I was scheduled for installation November 11th. The…read moreinstaller informed me the carpet was defective and they needed to order more carpet. I guess they don't inspect carpet before they put it on the truck? We moved all the furniture, and were sleeping on the floor, didn't want to move it all again twice. I spoke with Adam the manager and he told me he would look into giving me a discount after the carpet was installed. The installers called and told me they couldn't get back to me until November 29th. I didn't want to sleep on the floor for another 11 days. We had been sleeping on the floor over a week at this point. I wanted to return the carpet, as I have family coming for the holiday and Adam told me he would have to charge a restocking fee? I told him I was unhappy and I wanted some kind of discount. He said he make a few calls and get back to me, then the installers called and could install the next day. Which is great but I've been sleeping on the floor for over a week. They came the next day and got it installed. Adam never got back to me. I'm disappointed in his attitude and in his inability to communicate. I Won't be purchasing anything from that store again. To Home Depot: the link you posted does not work

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    The Home Depot
    The Home Depot
    The Home Depot

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    Handyman Ace Hardware

    Handyman Ace Hardware

    3.1
    (11 reviews)
    1.9 mi

    Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

    Prompt, courteous and accurate help. Friendly folks - like hardware stores should be!read more

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    Aisle in Handyman Ace Hardware Centerville
    Aisle in Handyman Ace Hardware Centerville
    Front of Handyman Ace Hardware Centerville

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    Front of Handyman Ace Hardware Centerville

    Lowe's Home Improvement - hardware - Updated June 2026

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