I enjoyed my shopping experience, the washing machine, the employees. I purchased a washing machine…read morefrom Brittany and had it delivered and installed within 2 hours. Everyone- Brittany, the repair technician, and delivery crew were kind were fast, thorough, kind, polite. I did have some issues with the washing machine at first but it was fixed quickly and they loaned us a machine to help us out. Thank you all for helping us. - Jody P. & Family

Avoid this place at all costs. I've worked with clients for years and know things go wrong…read moresometimes--but this was a year-long disaster. We bought a fridge from Citywide, gave exact specs, and it showed up too big to fit. We adjusted our kitchen to accommodate it... only to discover it didn't work. They replaced it (under warranty), but the new one was missing all the door shelves. We were told they were on order. They never arrived. Over the next 12 months, we made over 60 calls, constantly chasing updates. Never once did they call us with a solution. Meanwhile, the fridge leaked and ruined our new hardwood floors. When they opened it up to fix the leak, there was a mouse nest inside. It clearly hadn't been cleaned before delivery. Eventually, an owner (Troy) got involved, claimed it was sold "as-is" (news to us), and tried to downplay the damage. He found one shelf on eBay and told us to come get it. We asked for all four as promised. No resolution. No refund. Just gaslighting and dismissiveness. Bottom line: no accountability, no customer service, and no respect. We gave them every chance to make this right. They never did. Don't make the same mistake.

I have always loved Ollie's biting stopped by there to look for rugs 2 days ago (Miamisburg) and…read morewas shocked! I hadn't been there for several months and the store was nasty. Stuff in the aisles, shelves all. In disarray and the floor was Disgusting!!! I almost walked but I knew I could probably find rugs so I stayed, I didn't even want to lay the rugs down to check them on that floor!! I got my rugs and left without shopping around . Checking out was a whole other experience . One older guy who was struggling and pretty rude at that! Then an older woman came up to help me and the other 8 ppl in line behind me. Ollies u dropped the ball BIG TIME. DO BETTER!

The outside looks nice, but as soon as you walk thru the first set of doors, it's pure chaos, the…read morestore is FILTHY, NASTY, unorganized. The older man who works the register is an old grouch. We tried to help bagging our items, & he snapped at us, telling us to leave it alone, as he likes to organize what he puts in the bags, when the line is 12 people back. The checkout is even worse. Guess they think your in line for a Maze. Ollie's needs to do better.

The owner Toby and his son Wolfgang are nothing but scam artist!! I responded to a washer and dryer…read moreset for sale in Facebook marketplace. Didn't know I was talking to a used appliance store till the 10th message. The set that they had on marketplace was listed for $250. By the time I all was said and done I paid $430 for a washer and dryer that didn't work and the washer's glass lid had a giant crack across the entire lid in the glass. The very first load we washed we realized the damn washer was broken. Yes, these low life's brought us a $430 non-working washer and dryer set. The washer sounded like a bulldozer when it went into the spin cycle. It was bouncing so much it scooted itself about 3 feet away from the wall. I called Toby and told him they delivered broken appliances. He said he would bring another set out. His son, Wolfgang told me so many lies until he got me to buy the set. The owner Toby told me he would be down Friday or Saturday, this was on Monday. To bring me another set. His son had sent me pictures of some sets to pick from. They tried like hell to bring me a hit point set that is about $500 brand new and expected to keep the $430 I paid for the first non-working set!! I literally had to screenshot a Insignia set from the pictures his son sent me. Told him I didn't want the cheap Hotpoint set. Friday and Saturday came and went. No one showed up to fix the second non-working set they delivered. No one called to explain why no one came. So I disputed the charge with my credit card company. I was not sold what I was told I was buying. I am having a repair man come out and give me an estimate on the cost to repair them. I am filing a claim against them both and their shady business. When I am finally done with them. They will end up paying me the original purchase price, the cost of the repairs, court cost, and interest from 2/6/2025!! They never should of ripped this chic off. DO NOT PLAY WITH MY FAMILY, OR MY MONEY!! YOU WILL LOOSE!!

Buying from here was a very fast and easy process everything was as promised and the machines work…read moreGreat!

The tech gave me a notification when he would be here. He was professional and did his job. The…read morebiggest complaint I would have is cost. He was here for 15 minutes, should me a few zipper parts and bounty sheet that was jammed and causing the noise of the drum. No replacement parts or anything, $266. While did a nice job, has to be a cheaper option next time.

This location is a NOT a legit business. DO NOT contact them for help. As you can see by other…read morereviews they take your money and they never fix your appliance. They also DO NOT have a physical location, that should be your first indicator that it isn't real. I never looked at yelp reviews and went straight to google reviews were a bunch of fake accounts have bumped up their rating. It turns out, this location has been doing this scam for years. They charge you up front for everything, tell you that the part is on "back order" and they will contact you when it comes in. You'll never guess, but the part never comes in. I tried contacting them 5 different times through email and phone calls and get ignored or get told "we'll send your inquiry to the local business to contact you" but they never do. I should have known they were not legit when I signed up for a noon-4 spot and the tech arrived at 8am. The scam is run by their owner, Dana Smith. I've begun contacting organizations to have this place audited for fraud and shut down.

I called beavercreek appliance to fix my fisher and paykel washer. The clerk took my call promptly…read moreand was very communicative. Heads up: You have service call fee, which is standard nowadays. They came on time and the two men were polite and thorough. I needed a part replacement and again, clerk called before ordering to inform me the cost and then when the part came in (took ~ 1 week to come in) for scheduling. The same two men came back and took care of my washer. It's working like a charm. I've done 10 loads and no issues. There's a 30 day warranty JIC Great work!

Great service! Have used these guys for several years, never…read moreleft a review. They show up when they say they will, give you an idea what it will cost before they do any work, and will tell you if they can't fix it! Hope they stay around!

Will not stand behind what they sell. They are not the good company they once were. Better off…read moresaving your money and purchase appliances at a big box store.

We have used them for all our appliance maintenance for decades and they lays know what to do and…read morehow to do it to make things work right! We called them just yesterday on a problem with our new washer after we moved and they discovered it right away and discovered a pipe leak that we didn't know with the hook up of the washer in our new home that needed to be corrected. They did not move the washer, but they spotted the incorrect hook up and leak while they were here anyway! That is the way they have always been over the last 20 years or so, we may have one problem to be taken care of, but they check to make sure nothing obvious related to it exists as well. Everyone on the team is extremely good at what they do. Reasonable cost, great service, quick and very professional. We cannot recommend them highly enough to anyone who is looking for a new appliance or wants to take very good care of the appliances that they have and prevent problems from occurring in the future and fixing a present problem quickly.

Whirlpool Washing Machine Model WTW4957PW0:…read more I have bought several appliances in the past without issue including a dishwasher, refrigerator and even a bed! On Saturday, a Whirlpool washer was delivered. On Monday, after attempting to start a load of laundry I noticed the water level was not sufficient; even while set for 'deep water'. I called the store and spoke with Melissa who is the store manager. She said I would receive a call to address the issue and to let her know if it couldn't be fixed; it would be replaced. The service people called twice. Each time; they advised it was a probably a water pressure issue. I advised that the last washer did not have this problem and the washer was installed by Appliance Factory. The representative advised that if it was a water pressure issue; I would be charged $120 for a service fee; let alone parts and labor. I called the store and spoke to a man. He advised the only way to get it repaired without cost would be to go through the manufacturer, Whirlpool. Be aware that even if an appliance is delivered less than 3 days prior to an issue arising; you may have to deal directly with the manufacturer for resolution instead of Appliance Factory. I admit to being naive after having had no prior issues and having developed a trust in Appliance Factory. I will not purchase any future appliances from Appliance Factory. ============ 10/7/25, Tuesday: I called Whirlpool. The representative was kind, but unfamiliar with the washer and was reading from a script. I described the problem and was told that I may have to take 'bulky' items to the laundromat. The representative offered for a service technician to come out, but was advised that if the washer was found to be functioning normally; I would be charged a fee. I might not understand how to fully operate this washer or how it works. I do understand that the service I received was always offered with the 'risk' of being charged a fee by both the Appliance Factory and Whirlpool. ============ 10/7/25, Tuesday: Today's Wash. Low water level again. ============ 10/8/25, Wednesday: Phone call from their representative. Again; the offer was made to send out a technician......with expectation of a fee if they found the issue to be related to water pressure.

I went in looking for a stove today, Melissa, the manager showed me my options and i was so happy…read moreto have gone there and they take the old one away. My son has gotten several appliances there and was happy with his choices. I will definitely recommend to others.

They fixed my refrigerator within 25 minutes of being here. I was very happy with the service I…read morereceived. And it wasn't even close to the cost of a new one.

I call these guys every time I have a problem with anything from stove, dryer, or a/c. They come…read moreout and fix the problem without trying to sell you anything else. They are always very professional and friendly. I highly recommend them. Usually takes them less than an hour to fix the problem I have. Cindy C.

As a landlord I am always on the look-out for good used appliances at decent prices. Decided to…read morecheck out Prestige. My salesman was very friendly and knew about the appliances he had, both on the floor and in the back. Pros: Friendly staff. Constantly changing inventory. Staff willing to bargain with you. Financing is available. Cons: Small location makes the display of appliances seem a little cluttered, but that is not so bad. Delivery fees seem high to me... Prices seem a bit high for what is offered. Note: The salesman admitted to me that they buy used/discarded (i.e. refurbished appliances) from a Big Box retailer (you can guess). These are the applainces the retailer removes for free when you buy a new fridge or washer. So, you are basically getting someone else's headache with a very limited warranty. It is not necessarily a bad business concept, but it is one that is inherently compaint-laden simply due to the products being offered.

Sold me a broken fridge and refused to fix it or replace it. Sent a repairman who said it is…read moreunrepairable. I never even got to use the fridge.

I gave this place a 1 star because they didn't have anything lower. I am 56 years old have have…read morebought numerous Appliances from every store you can think of and I have never had such a bad experience that I took the time to go back and put in a bad review. So her we go... I bought a fridge from American Freight in August of 2020 not realizing that they were no longer the Sears Outlet. I was told I was buying a new fridge that was returned because of a medium dent on the back side. It was working and cold inside and was $300 cheaper than the competitors. Paid $79 to have it delivered and I thought set up. Fridge shows up and they drop it in my living room, only after arguing because they didn't want to bring it up the 3 steps on my porch and was going to leave it on my walk. So I called my son to help me get it in the kitchen and hook it up. In doing so I realize this is not the fridge I picked out and was in fact a used fridge with spilled moldy food behind the drawers that they taped up to look like new. Plug it in and it doesn't work. Call the same day and they inform me they don't give refunds, only a replacement. I go to the store and see the one I originally thought i was buying. Told them this and was told the sales clerk must have made a mistake. Agreed to the replacement with the original one I looked at, but then had to pay another $79 to have it delivered. Fridge showed up once again and once again it's a different fridge with broke parts inside that didn't work. Went thru the whole process again, but this time the new fridge was nowhere to be found. Found a working one with missing and broke parts inside and then I had to piece it together from three different fridges to get a complete fridge. This time I brought help and took it home with me. I hooked it up and it worked, so I thought OK, I learned my lesson and I will just never go their again. Luckily I bought the extended warranty, Because as I am sitting here a year and a half later, waiting for the repairman to show up for my 14th service call, everyone of which ended up in a fridge full of spoiled items and having to go without a fridge for up to 2 weeks while I'm waiting for a tech to show, I decided to write this review. The repair company has replaced everything that they can think of and each time it works for a little bit before its out again. They have tried to put in for a replacement fridge with Kenmore, but American Freight is listed with all the major manufacturers as do not replace their Appliances. So there you go. Make your own decision if saving $300 dollars is worth all this trouble. For me, NEVER AGAIN!!!!

Spent $4000 on three appliances. Only one of the three actually works. And we get to wait a whole…read moreweek for service so a whole week without use of our kitchen. Thought we were going to have a good experience at American freight but not so much. I would not recommend shopping at this store.