Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

Prompt, courteous and accurate help. Friendly folks - like hardware stores should be!read more

I've been here many times and the store is always clean, staff is always friendly, and the…read moreselection is great. The prices are good as long as you understand what you are buying. Some things should be bought here, and others shouldn't. Did I mention they have lots of stuff? A huge selection.

The deals aren't that great any more. They have low inventory on the sales items a lot of times…read more I think they're trying to sell higher end tools but I'd rather pay a little more to get a Ryobi or a Craftsman. Since they don't do their 20% coupons or free items as often as they used to, it's really hard to justify coming here. I went to Menards and they have better selection and better prices...

This place is awesome great staff great service!! Stop in and say Hi play chess!…read more Very eclectic - and they have the most amazing cat!!

Great folks, very helpful. Old time service and now they do repairs too. And don't forget to say HI…read moreto Orville, the resident cat and manager!

Always have what I need and bring it to my car for me with a smile. I have never had a bad a bad…read moreexperience at this store!!

What ever you do don't ask this store to order anything for you...if you do Bob will treat you…read moreextremely rude and scold you and express extreme frustration with how they just can't cater to everyones request. He will tell you that you can order it on line and have it delivered to the store just like they can. By the way no you can't which is why i asked the store to help, but as mentioned do not ask Bob unless you want a thorough a scolding. I buy alot if horse feed and thought TSC would be appreciative of my orders but guess not according to Bob. Time for me to find a different place to buy my feed!

This DG is just fine. It's well organized, acceptably clean, and (important) pretty well stocked…read morewith possible exception of the refrigerated foods. They have a really good selection of USA-made greeting cards that are as low as 50 cents. Sometimes there are only one or two employees on hand. That is a sign of the times I'm afraid. However the workers are invariably friendly and able to help you find what you're looking for, even walking you over to the right area instead of just pointing. The parking lot's a little awkward and has a pothole that badly needs filling. If no one's at the counter they have a funny squeaky toy to signal...instead of a bell as a lot of places have. If you really can't wait a minute or two, there's a self-checkout (card only).

Where all the workers at? My second time going here…read more(recently) where there seems to be no employees around the register? Standing around waiting to be helped is not annoying in itself but this place steps up the game a little by supplying you with a dirty dog toy that squeaks, which you are asked (by note) to squeeze when you need someone to help you. So for the second time I got to awkwardly stand up by the registers squeaking this dog toy all for me not to be helped. Hello?

I received excellent customer service when I recently came in for paint for my front door. The…read morestaff identified the color, sheen and type of paint I had previously used on the door. I highly recommend buying paint from Sherwin-Williams in Kettering if you need quality paint and top-notch service.

My wife bought 2 gallons of SAW7006 Extra White on the Sherwin-Williams expert's recommendation…read morethat it would cover a 10X20 shed. The two gallons was not enough and we needed less than a quart to finish the job. I asked to purchase a quart. Shelby told me that they didn't sell this paint in quarts. I told her that we bought from Sherwin-Williams for their expertise in estimating the volume and paint quality. I asked her if there was any other solution. She recommended another brand that would be close to my original brand. I told her that solution wouldn't work as I will look at it for the next 25 years. I asked her why I should buy from Sherwin-William if there was no difference than buying from a Home Depot. She told me to leave and said if I didn't she would "call someone." I assumed she was going to call the police. Stephaine, her co-worker, just laughed. As I walked out, Shelby told me to call her supervisor. I trusted Sherwin-Williams to help me with my paint needs only to have a shed that needs a little more paint. I guess I have learned my lesson on the character of your company. Sad. Dan Kinnett, SW city manager sent me an email saying he would be in touch. Never reached out again. I wouldn't recommend this store.

Friendly and knowledgeable folks. Very helpful in providing information about their products and…read moreservices.

This is a equipment store that sells sthil chainsaws John Deere equipment. My company started…read moreusing these people because the previous supplier would mess up parts orders up so we started coming here. The first order that I picked up a course double checked it and noticed there were several items missing from the order. after dumping the box to check each item they also noticed missing parts. Before I left they did correct it. The staff were very friendly the Store was neat and tidy overall presentation of the place was orderly and helpful.

Went in after work to check out the boutique/supply side of the store to check out the supply…read moreoptions. Buzzed the bell since it was my first time visiting, and a store attendant who answered was extremely rude and impersonal-acted as if I interrupted much more important business and wouldn't even look my way. Very sad first impression.

We stopped in to visit and the woman who assisted us was very knowledgeable and friendly. They…read morehave beautiful items that you can purchase. They also repair pieces, accept custom orders and offer classes.