Ask cashier help you determine balance on ACE card said she couldn't give me balance unless I…read morebought something which was not true she rung me up on my purchase and told me I owed a balance after being told I had a plus balance had to get manager involved they couldn't figure out what the cashier done it was very embarrassing for me becuz there were customers behind me and I could tell they were pissed off at me becuz I questioned the cashier I finally cleared out the credit on the card to $0 and will not EVER go back there again the cashier was so rude for no reason if she would have ask her manager how to check a balance on a store card this wound have not happened....I am very disappointed in the cashiers attitude if you not happy with your job then QUIT!!

I was shocked to read some of the negative reviews. I love this store. They help me with whatever I…read moreneed and explain to me how to use the merchandise that I buy - they're the only store that I walk into and don't have to walk around to find someone to help you. They're right there - You don't have to search all over the store for someone to help you. They have always been nice and kind and patient. I usually go to Ace Hardware before I even attempt to go to Lowe's or Home Depot. If I cannot find what I'm looking for Ace Hardware always has it. I recommend this store highly - Alice Jean This is for Ace Hardware on Whitehall

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

we're getting paint and we asked for the shean on one of them to be flat and the other ones for…read morethem to be different and then the next day when we were getting ready to paint we read the tax , and it said all of the sheen's wear flat

Not good today. I have had to ask 2 employees for help making a key and have been waiting 20…read moreminutes. I started shopping here because of poor service at Lowe's, but I was also looking for a dryer duct today and they are $22 here and $10 at Lowe's. Lowe's also has more sizes of ducts. Finally, I was told they only have fireplace tools in store.

I purchased a presnell 61-in undermount double sink bathroom vanity with carrara white natural…read moremarble top. A Allen &Roth product. Which I bought from Lowe's. Product failure with the left side sink falling out due to poor manufacturing and quality insufficient glue and mounting brackets. And because this is a pre-assembled part there's nothing they're going to do, short of me having to hire a new contractor to tear out the whole vanity and return to Lowe's for another one at my expense

Why have appliances in store on display. yet have none in stock! Have to be delivered. Should say,…read moreonline order only if you can not get it the same day. Even when it said on website, pick up today. Very disappointing.

Michael was so helpful! He had locked up and was getting in his truck when we pulled in. Ace…read morehardware and Lowe's sent us because they couldn't help. Michael reopened the store and found what we needed and explained what we needed to do! I would definitely recommend giving this store and Michael your business! Beautiful selection in showroom, as well!

Beware of this company Purchased a leaf blower January 2023…read more 3 year warranty. Battery charger is defective. Charger was manufactured in June of 2021. 3 year warranty. Need receipt to get new charger Register product January 2023. 5 phone calls and 2 e mails to reset password. Then I could access receipt. Still can not log in. Links do not work. We have several Ryobi Products. We will not buy any more. Thanks Gerry _burghardt@yahoo.com

$600 wasted. The worst purchase I've ever made. Works "ok" for 4 months then it starts cutting out…read moreafter 5sec of being turned on. Keep trying but to no luck it's dead a whole month of trouble shooting with no luck. Customer service assures me a place in town will fix it. I am then told that said place refuses to touch Ryobi products because they are "Sh!t" and won't communicate about repairs. I am then told a store 2hrs away will turn it around in 24hrs.... they laughed at me when I called. So here I am after 3 months of waiting, 4hrs of driving, plenty spent on gas to get back home, start to mow and it still doesnt work. Icing on the cake is the shop that claimed to have repaired the mower assured me it was bad product and I should ditch it. Everything about this product and the company sucks. Wasted ALOT of money and time for a piece of junk.

Love the changes to the store! It's clean and they have a lot of new products. We ordered a grill…read moreonline and decided to try to pick it up early (excited husband and all) but we had already paid for assembly, they helped us out with the assembly fee and were great to work with.

Went into the store on North Main and found the two items I was looking for. Stood in the one open…read morecheckout line for several minutes while the cashier and the customer in the front of the line seached thru a notebook full of bar codes. The cashier called someone to come up to the front. I thought they were going to man the other register. But no, the three of them now were searching thru the notebook. I just placed my two items on the counter at the other register and walked out. Got home, ordered the same rwo items from Amazon for slightly less. That includes free delivery.

I love this store. The prices are great, lots of merchandise, and great quality. I wish there were…read moreanother store close to Seneca, SC.

The most important thing to remember is that you don't always get the same deal and you always want…read moreto be prepared for the amount of amazing deals that you will find. The range of deals is endless and the selection of different colors, and prices can vary. But they often have fairly amount of service works from restocking the shelves, to even help you with finding a specific product or just simply helping with loading up your items.