Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

Not good today. I have had to ask 2 employees for help making a key and have been waiting 20…read moreminutes. I started shopping here because of poor service at Lowe's, but I was also looking for a dryer duct today and they are $22 here and $10 at Lowe's. Lowe's also has more sizes of ducts. Finally, I was told they only have fireplace tools in store.

we're getting paint and we asked for the shean on one of them to be flat and the other ones for…read morethem to be different and then the next day when we were getting ready to paint we read the tax , and it said all of the sheen's wear flat

Ask cashier help you determine balance on ACE card said she couldn't give me balance unless I…read morebought something which was not true she rung me up on my purchase and told me I owed a balance after being told I had a plus balance had to get manager involved they couldn't figure out what the cashier done it was very embarrassing for me becuz there were customers behind me and I could tell they were pissed off at me becuz I questioned the cashier I finally cleared out the credit on the card to $0 and will not EVER go back there again the cashier was so rude for no reason if she would have ask her manager how to check a balance on a store card this wound have not happened....I am very disappointed in the cashiers attitude if you not happy with your job then QUIT!!

I was shocked to read some of the negative reviews. I love this store. They help me with whatever I…read moreneed and explain to me how to use the merchandise that I buy - they're the only store that I walk into and don't have to walk around to find someone to help you. They're right there - You don't have to search all over the store for someone to help you. They have always been nice and kind and patient. I usually go to Ace Hardware before I even attempt to go to Lowe's or Home Depot. If I cannot find what I'm looking for Ace Hardware always has it. I recommend this store highly - Alice Jean This is for Ace Hardware on Whitehall

Always polite and helpful staff. Went today to get a 100ft garden hose. My only issue is that the…read moreprice said $37.99 and it rang up $43.99. Might need to hire a new stocker.

Love the changes to the store! It's clean and they have a lot of new products. We ordered a grill…read moreonline and decided to try to pick it up early (excited husband and all) but we had already paid for assembly, they helped us out with the assembly fee and were great to work with.

Everything seemed good at the start picked up my mower and charged me 50 bux even though I had a…read morewarranty paying pickup and delivery. He didn't believe me. I called warranty place, they say he billed me for 50 bux and the warranty place covered it. So they sent him back the 50 bux and he was supposed to have given it to me; a year or so ago. Then the lawn mower had to go back to get fixed, but this time they sent it to another place, free pickup and delivery from warranty. I found all this out after he delivered my mower and I gave him a 20 dollar bill and his wife a 20.00 also. So, I lost 90 dollars on that deal.

This store started out as a good business, with helpful employees and fairly good stock. I have…read morebeen there a few times recently and am no longer impressed. I went in yesterday, for instance, and the following happened. I walked in to get a replacement cartridge for a bathroom faucet. There were 5 or six people standing around the front end of the store talking. A couple of them looked my way and nodded, but went back to their talking. I walked on back to the fittings, and, after about ten or fifteen minutes of trying to figure out exactly what I needed, I selected a part and took it to the register. The smiling young person at the register asked me if I found everything ok. I said "Maybe. It's hard to get help around here". She looked puzzled and said they would have helped me. I told her "I didn't want to disturb anyone's talking". I told her it was no problem though, because that's not the first time it's happened. She apologized. They were all still talking when I left. It seems they would learn that customer service means a lot. Any time I am there, they never have over a couple of customers. Understandable with the customer service and what they charge. If you are going to charge more than other places, you had better have some good service. All they would have had to do was, when I walked in, just one of them turn around and say "Good afternoon. Can we help you with anything?" Very simple concept.

Always helpful, always friendly. I don't shop at the big box stores - I like to shop locally. The…read moreemployees here are ALWAYS helpful with solutions to my home improvement projects. Best hardware store around.

Alright so first im sorry if my punctuation. And grammer are not the best or even good at all im…read moretyping this fast and kinda mad so enough rambling. I went into ace many many times with my book bag there's no signs saying you can't ware one nothing. Yesterday I go in and a worker Neil stopped me made me walk up to the front and make me take it off and leave it up front unprotected. And let me be clear about this key factor usually I go in dressed casually many would say nicely. Well yesterday I walked in not necessarily trashy looking I was still well groomed my cloths where just pretty baggy. I feel like he was stereotyping me he tried to be "nice" but the way it looked no matter how "nice" he acted i still feel the bluntness of the situation. Hey you look like the type of person that would come and hear and steal even tho we have no proof or even reason to think you would steal we're gonna assume anyways that was the blunt reality.

Needed to do an emergency repair and the first thing that came to my mind was zip ties so the…read moreclosest store that carries this item is one of my favorites for tools. This store was almos half a mile away and nobody beat their price.

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

If you know what you want and know where it is, you can get in and out, but if you're looking for…read morecustomer service you won't find it here. 2 cars in the lot, 2 cashiers, just pointed me in a general direction. I also needed propane. They called for someone to fill the tank and 15 minutes later a young guy saunters across the parking lot, in no hurry at all. He mumbled so much I couldn't understand him. One and done for me.

Clean store, very helpful and friendly staff. I enjoy going in just to see what's new and what's on…read moresale!

Purchasing from an independent nursery does make a difference! They have served our area for many…read moreyears with quality, fresh plants. These plants don't get stressed during summer drought because they keep them watered unlike big box stores. Support your local businesses!

I live out of state and needed to find a nursery to deliver 2 large, blooming plants to a funeral…read morehome for a weekend service. After calling multiple places who were unable to accommodate such a request, I finally reached Chad, and he was eager to help me every step of the way. We decided on 2 limelight hydrangeas, and he sent pictures for my approval prior to delivery. He also added foil, a beautiful bow, and a card for each plant. The kindness and top-notch customer service was remarkable, and my family and I are forever grateful.