Everything seemed good at the start picked up my mower and charged me 50 bux even though I had a…read morewarranty paying pickup and delivery. He didn't believe me. I called warranty place, they say he billed me for 50 bux and the warranty place covered it. So they sent him back the 50 bux and he was supposed to have given it to me; a year or so ago. Then the lawn mower had to go back to get fixed, but this time they sent it to another place, free pickup and delivery from warranty. I found all this out after he delivered my mower and I gave him a 20 dollar bill and his wife a 20.00 also. So, I lost 90 dollars on that deal.

This store started out as a good business, with helpful employees and fairly good stock. I have…read morebeen there a few times recently and am no longer impressed. I went in yesterday, for instance, and the following happened. I walked in to get a replacement cartridge for a bathroom faucet. There were 5 or six people standing around the front end of the store talking. A couple of them looked my way and nodded, but went back to their talking. I walked on back to the fittings, and, after about ten or fifteen minutes of trying to figure out exactly what I needed, I selected a part and took it to the register. The smiling young person at the register asked me if I found everything ok. I said "Maybe. It's hard to get help around here". She looked puzzled and said they would have helped me. I told her "I didn't want to disturb anyone's talking". I told her it was no problem though, because that's not the first time it's happened. She apologized. They were all still talking when I left. It seems they would learn that customer service means a lot. Any time I am there, they never have over a couple of customers. Understandable with the customer service and what they charge. If you are going to charge more than other places, you had better have some good service. All they would have had to do was, when I walked in, just one of them turn around and say "Good afternoon. Can we help you with anything?" Very simple concept.

Im always happy to walk into my local ace. It has excellent service. Frances, the cashier is…read moreincredibly helpful and consistently gets me in and out quickly. The floor staff are equally great, always ready to answer questions and guide me to what I need. They also help me find deals and use my coupons In The store, that way I save a bit. I came in recently looking for paint and looking at other sale items, but I couldn't help browsing through the Clemson football items since I'm excited for Clemson chances this year. Ace has a great selection of college stuff. It's the combination of helpful employees like Frances, a well stocked, friendly store that makes shopping here such a positive experience every time.

Thought I would try this Ace since I live close in the area and could support a location in my…read morecommunity that wasn't a big box store like Lowe's or Home Depot. Unfortunately, the employees seemed to act bothered when I asked them questions about paint & the front cashier lady was unpleasant and rude, not to mention she also burped in my face when she was ringing me up and said absolutely nothing....I don't think I will be coming back to this location from this experience.

Took a mower in to have a v-belt changed on the 4th. The fella took one off the shelf. I said I…read morewanted them to change it. They don't have a repairman there because they can't keep one. The mower has to go to Greenville for repair. For the charge of $135/hr. for repair you'd think they could afford to pay enough to keep someone. Before Ace bought them they had a top notch repairman. It's now 15th and the belt they said they had to order, vs. taking the one off the shelf, hasn't come in yet. I guess if you want to store your mower for the winter season to save garage space just take it to Ace in Simpsonville. You might get it repaired during that time too. Might.

Awesome new place. I really like ACE Hardware stores and always have. This is the first time I have…read morebeen in the new store, and I am impressed! Very well stocked with all kinds of hardware, including the hard to find, small items, which Jeff, a very helpful and friendly, sales associate, graciously assisted me in finding. Mackenzie was also very friendly and helpful at the register and greeted me when I walked in the store. No wait at all when I went to the register because Jeff went up there and took the next one in line. Great customer service from these two fine folks. I know where I will be going when I need something. I recommend this business. I had been there several times before they moved, to get different landscape supplies and everything was great then, as well.

We are painting a house in Lake Lure and stopped in here to grab some painting supplies. Such a…read moregreat store. Looks little on the outside but has a great selection for any kind of project. Staff is super friendly and knowledgeable, and the prices are WAY better than Lowe's or Home Depot. Wish there were more places like this around.

Best hardware store in wnc...staff is friendly and helpful and will assist you with your bird seed,…read moremulch, piping, lumber, cement, propane or whatever you need....check them out...you will not be disappointed....

We purchased Adirondack chairs and tables manufactured by the Hamish from Zoller Hardware in…read moreCashiers, NC. The chairs were preassembled, and all the hardware was stainless steel. Our sales person, Bert, could not have been more helpful throughout the entire process, including the delivery. We strongly recommend the product and Zollers.

A beautiful collection of the best in everything! I feel like a kid in a candy store only it's a…read morefantastic hardware store! A must see to believe! Everyone there is very helpful and extremely nice!!

How does this place not have a review???? This company has been around for years. They used to be…read morelocated on 7th Avenue. They've moved off Spartanburg highway now. Slightly less convenient location, but truth be known, I'd drive 50 miles more if needed. First off, these employees are super nice! And it's not just "hi", "have a nice day". They're just exceptionally nice. Also, they're crazy helpful. I walk in the door and show the gentleman what I need. He says "oh, that's a union brass diverter valve, come down here, I'll show you where it is" what I didn't tell him it's I spent two weeks figuring out who the original manufacturer was! Should've just come here to begin with. I typically only shop at Lowe's. Lowe's didn't have what I needed. From now on, I'm coming here for any plumbing need I have regardless if Lowe's has it or not!!! . Thanks guys!

This is how hardware stores used to be. You want to buy one of something, fine. They also have…read moresome of the odd supplies and materials needed in maintaining older homes that you will not find at the big box stores. Their staff is also most helpful and I think they know everything about hardware, plumbing, pumps, power tools and more. Plus they can make custom glass and screens, or repair the ones you might need. I still use a pair of custom aluminum framed windows to fit in my odd dimensioned awning style windows in the winter for added insulation. I think it is also the only place around here to find the unique hardware items used in mobile homes

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

Very helpful staff immediately helped me find a list of electrical parts on a list requested by my…read morefamily for a home renovation job. Broad selection and very welcoming employees.

This is the best neighborhood hardware store around. They make keys right the first time! They also…read morecarry relevant seasonal items based on weather and time of year. I've always found their staff to be helpful and polite.

What great guys in this place I was greeted and asked if I…read moreneeded help Since it was my first time here , I said yes The place is packed with all sorts of things. I was pleased with the selection and variety. I got paint, light bulbs, sanding tools, glue, and garden tools I had fun browsing You could spend hours here I will for sure spend my money here

Clean store, very helpful and friendly staff. I enjoy going in just to see what's new and what's on…read moresale!

Anything you want or need they have everything you can even get your chainsaw blades sharpenedread more