Everything seemed good at the start picked up my mower and charged me 50 bux even though I had a…read morewarranty paying pickup and delivery. He didn't believe me. I called warranty place, they say he billed me for 50 bux and the warranty place covered it. So they sent him back the 50 bux and he was supposed to have given it to me; a year or so ago. Then the lawn mower had to go back to get fixed, but this time they sent it to another place, free pickup and delivery from warranty. I found all this out after he delivered my mower and I gave him a 20 dollar bill and his wife a 20.00 also. So, I lost 90 dollars on that deal.

This store started out as a good business, with helpful employees and fairly good stock. I have…read morebeen there a few times recently and am no longer impressed. I went in yesterday, for instance, and the following happened. I walked in to get a replacement cartridge for a bathroom faucet. There were 5 or six people standing around the front end of the store talking. A couple of them looked my way and nodded, but went back to their talking. I walked on back to the fittings, and, after about ten or fifteen minutes of trying to figure out exactly what I needed, I selected a part and took it to the register. The smiling young person at the register asked me if I found everything ok. I said "Maybe. It's hard to get help around here". She looked puzzled and said they would have helped me. I told her "I didn't want to disturb anyone's talking". I told her it was no problem though, because that's not the first time it's happened. She apologized. They were all still talking when I left. It seems they would learn that customer service means a lot. Any time I am there, they never have over a couple of customers. Understandable with the customer service and what they charge. If you are going to charge more than other places, you had better have some good service. All they would have had to do was, when I walked in, just one of them turn around and say "Good afternoon. Can we help you with anything?" Very simple concept.

Im always happy to walk into my local ace. It has excellent service. Frances, the cashier is…read moreincredibly helpful and consistently gets me in and out quickly. The floor staff are equally great, always ready to answer questions and guide me to what I need. They also help me find deals and use my coupons In The store, that way I save a bit. I came in recently looking for paint and looking at other sale items, but I couldn't help browsing through the Clemson football items since I'm excited for Clemson chances this year. Ace has a great selection of college stuff. It's the combination of helpful employees like Frances, a well stocked, friendly store that makes shopping here such a positive experience every time.

Thought I would try this Ace since I live close in the area and could support a location in my…read morecommunity that wasn't a big box store like Lowe's or Home Depot. Unfortunately, the employees seemed to act bothered when I asked them questions about paint & the front cashier lady was unpleasant and rude, not to mention she also burped in my face when she was ringing me up and said absolutely nothing....I don't think I will be coming back to this location from this experience.

Service was excellent! Landscaping quality is unmatched! The topsoil value here is unbeaten by any…read moreother retailers! Prices are quite economical and best in value. The store is very new and the quality of the merchandise is quite impressive compared to their competition larger hardware type stores. Do check this place out! Legit best deals in town. The bonus is the price online for topsoil was the same price in the store. Side note: the topsoil is in a blue bag online but a red bag in the store. Same quality and price but different packaging.

Friendly and helpful staff. Will go the extra mile to help you. Great products and great customer…read moreservice.

We are painting a house in Lake Lure and stopped in here to grab some painting supplies. Such a…read moregreat store. Looks little on the outside but has a great selection for any kind of project. Staff is super friendly and knowledgeable, and the prices are WAY better than Lowe's or Home Depot. Wish there were more places like this around.

Best hardware store in wnc...staff is friendly and helpful and will assist you with your bird seed,…read moremulch, piping, lumber, cement, propane or whatever you need....check them out...you will not be disappointed....

Zoller's is our go-to when we are in town. Whether we are looking for a Box Fan or a mixer,…read moreZoller's will most likely have it! The staff is always friendly and it is always a pleasure to shop here. Highly recommend.

This store was wonderful to visit on our vacation to North Carolina. Their store had something of…read moreinterest for each member of our family and we all left with smiles. Fast forward 3 months and my daughter lost her treasured stuffed bunny we had gotten as her trip souvenir here. After many sleepless nights, I called Zoller's and thankfully they still had one. The staff couldn't have been more friendly and helpful! They exchanged texts with pictures of the stuffy to ensure the correct item was being shipped and sent it out promptly! What great costumer service, highly recommend.

We always use Louis Williams & Sons for or job needs. Great quality parts for a good price…read more Windows, doors, sinks ect. You name it they have it or can get it for your mobile home needs. Praytors Home Restoratons can fix your mobile home all with Louis Williams & Sons materials. https://praytorshomerestorations.com/

These guys made a key this morning in about three minutes charged me less than five dollars…read more Knowledgable, friendly staff. I need to shop here more and so do you. support the locals!

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

Very helpful staff immediately helped me find a list of electrical parts on a list requested by my…read morefamily for a home renovation job. Broad selection and very welcoming employees.

This is the best neighborhood hardware store around. They make keys right the first time! They also…read morecarry relevant seasonal items based on weather and time of year. I've always found their staff to be helpful and polite.

What great guys in this place I was greeted and asked if I…read moreneeded help Since it was my first time here , I said yes The place is packed with all sorts of things. I was pleased with the selection and variety. I got paint, light bulbs, sanding tools, glue, and garden tools I had fun browsing You could spend hours here I will for sure spend my money here

If you know what you want and know where it is, you can get in and out, but if you're looking for…read morecustomer service you won't find it here. 2 cars in the lot, 2 cashiers, just pointed me in a general direction. I also needed propane. They called for someone to fill the tank and 15 minutes later a young guy saunters across the parking lot, in no hurry at all. He mumbled so much I couldn't understand him. One and done for me.

Clean store, very helpful and friendly staff. I enjoy going in just to see what's new and what's on…read moresale!