Always helpful, always friendly. I don't shop at the big box stores - I like to shop locally. The…read moreemployees here are ALWAYS helpful with solutions to my home improvement projects. Best hardware store around.

Need to get someone else in the lawnmower dept. in the back,oldr gentleman doesn't like to help…read morecustomers!!!!!!

I love this store! It is a very rare occasion when I go in and they don't have what I need. The…read morehelp is quite good. I go there at least once a week and they are very nice. It really helps to have a well stocked hardware store in town.

This ace hardware is nothing but an embarrassment to the franchise name. The owner Jim does not…read moreseem to care that his staff speaks to customers as if they are doing them a favor by shopping there. Half the time you can't find what you're looking for and if you do it's three times more than if you drive right up the road to Gus' Hardware in Belton or white Jones Ace Hardware in Anderson. Let's not even get started on trying to complete a curbside pick up. If you order a item online don't expect to receive it for 2 to 3 days even if it says it will be available for pick up that day.

Over the last 25 years I have occasionally shopped at "White-Jones" in the Homeland Park area if…read morenecessary and avoided the place by choice. They never offered help, and if a customer asked one of the 3-4 guys in the hardware section for help, the customer had to first interrupt the story the four were sharing. Too often if the old guys in the hardware side were asked about a topic they would share such bs that it was better not to ask. The cashiers acted like checking out was an inconvenience. Unhelpful and unpleasant. There motto seemed to be "mind-over-matter". The staff did not mind and the customer did not matter. Imagine my surprise this afternoon as I entered the store and a pleasant smiling lady at the Paint desk sincerely welcomed me and asked if I needed help. I was so shocked, I stopped and finally smiled back. Who was she? Did she really work at "Elder's"? In 25 years, that has NEVER happened at White-Jones. When I finally needed help today, I knew to go back toward the welcoming lady and ask a male employee there. No excuses, no attitude, just help. When I went to check out I was not met with a glare that I had interrupted someone's phone chat. Because it was quiet, all three cashiers came to welcome me and make sure I found everything I needed. They were not only pleasant, but they were also sincerely interested in handling any questions I had. Someone in the Elder's management has made some long needed and welcome changes. Thank you. And put the lady at the Paint section with the wonderful welcoming smile in charge of training customer service to the others. And give her a raise. You may have regained a customer.

Since Elder's purchase from White-Jones, I believe pricing is higher. Worse than that, the…read moreprices marked on the shelves is lower than what they ring up. I've caught 3 instances where they overcharge: 1) jug of 30 Seconds deck cleaner marked $31.99, but rang up $34.99 2) rubber tubing marked $ .59/ft, but they charged $1.69/ft ! (more than double) Don't remember the 3rd case. It's one thing to raise prices, but mis-marked pricing seems deceitful. They need to correct the discrepancies. BUYER BEWARE!!!

I find the personal to be very knowledgeable. They find what I need in a flash and often go to get…read moreit for me. They have all kinds of things that I need, less walking, closer to home, and I am glad they are there. If the prices are a little higher, I just appreciate what they have and that it is close to me. Worth a little more as far as I am concerned.

Went into the store on North Main and found the two items I was looking for. Stood in the one open…read morecheckout line for several minutes while the cashier and the customer in the front of the line seached thru a notebook full of bar codes. The cashier called someone to come up to the front. I thought they were going to man the other register. But no, the three of them now were searching thru the notebook. I just placed my two items on the counter at the other register and walked out. Got home, ordered the same rwo items from Amazon for slightly less. That includes free delivery.

we're getting paint and we asked for the shean on one of them to be flat and the other ones for…read morethem to be different and then the next day when we were getting ready to paint we read the tax , and it said all of the sheen's wear flat

Not good today. I have had to ask 2 employees for help making a key and have been waiting 20…read moreminutes. I started shopping here because of poor service at Lowe's, but I was also looking for a dryer duct today and they are $22 here and $10 at Lowe's. Lowe's also has more sizes of ducts. Finally, I was told they only have fireplace tools in store.

Ask cashier help you determine balance on ACE card said she couldn't give me balance unless I…read morebought something which was not true she rung me up on my purchase and told me I owed a balance after being told I had a plus balance had to get manager involved they couldn't figure out what the cashier done it was very embarrassing for me becuz there were customers behind me and I could tell they were pissed off at me becuz I questioned the cashier I finally cleared out the credit on the card to $0 and will not EVER go back there again the cashier was so rude for no reason if she would have ask her manager how to check a balance on a store card this wound have not happened....I am very disappointed in the cashiers attitude if you not happy with your job then QUIT!!

I was shocked to read some of the negative reviews. I love this store. They help me with whatever I…read moreneed and explain to me how to use the merchandise that I buy - they're the only store that I walk into and don't have to walk around to find someone to help you. They're right there - You don't have to search all over the store for someone to help you. They have always been nice and kind and patient. I usually go to Ace Hardware before I even attempt to go to Lowe's or Home Depot. If I cannot find what I'm looking for Ace Hardware always has it. I recommend this store highly - Alice Jean This is for Ace Hardware on Whitehall

My husband just got back from this store and came straight to me and said, "Please go to yelp and…read moregive Miss Kim and exceptional review." He continued to tell me why. She greeted he and my son immediately and asked if she could help them. Despite the fact that her expertise was lawn and garden, she was very knowledgeable and knew where everything was. From start to finish! He left the house in a rotten mood and came home all smiles. My husband was/is very impressed! You have found yourself a new customer and yes, we will highly recommend you. Thank you!

From the owner: Small hometown store with big city selections!read more

In this Covid era, you have better luck finding Sasquatch making out with a unicorn under a…read morelollipop tree than finding an employee that cares about the customer. Well folks if you want to find one, may I point you to Jarrett Witcher at this Lowe's. I bought a chest freezer online a couple days prior and opted for curbside pickup on a busy Saturday afternoon. Preparing for the customary 15-30 minute wait that seems the norm when you chose to use curbside service, I turned on some tunes and started reading a book. I was pleasant surprised when I saw Jarrett wheeling out my freezer in less than five minutes. Jarrett was pleasant from the moment he greeted me. Jarrett had noticed the cardboard box was damaged and instead of blowing it off, he inspected the freezer and noted a dent. Jarrett was apologetic and gave me a choice between another undamaged unit or the damaged one at a discount. How many people would have just blown off the damaged box and let the customer discover the issue at home when it's no longer that employees problem? We all know the answer... ALOT! Kudos to Jarrett and to Anderson Lowe's.

I have a gift card that was obtained by putting my hard earned money in a cash machine at Ingles. I…read moreredeemed half of the gift card about $50. I had remaining $40 balance. I was unable to locate the receipt so I called Lowe's for help of course first time I called the Lowe's representative hung up on me. The second time I called back after much discussion I was able to speak to a supervisor the supervisor said there's nothing they could do suggested I call Coinstar and then called Coinstar.

Michael was so helpful! He had locked up and was getting in his truck when we pulled in. Ace…read morehardware and Lowe's sent us because they couldn't help. Michael reopened the store and found what we needed and explained what we needed to do! I would definitely recommend giving this store and Michael your business! Beautiful selection in showroom, as well!